Senior Director, Transactions Management

JLL; San Francisco (CA); Remote; USD 182,000 - 303,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Portfolio Services Lead for a Fortune 100 technology account across North and South America. The role focuses on TM service delivery, team leadership, and reporting consistency to meet contractual objectives.

The ideal candidate will drive portfolio strategy, upstream planning, and financial analysis while coordinating with stakeholders across multiple countries and time zones to deliver high-value real estate solutions.

Qualifications

• 10+ years in Transaction Management or Corporate Leasing.
• Track record building portfolio strategy.
• Experience managing multi-country account structures across North and South America.

Responsibilities

• Owns TM service delivery and account governance.
• Develops and executes account strategy and multi-year roadmaps.
• Manages client relationships and KPIs across regions.

Skills

Portfolio management

Financial analysis

Leadership

Client management

Education

Real estate/Finance degree

Tools

SOPs

PDS

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Portfolio Services Lead - Fortune 100 Technology Account

North & South America | M3

Preferred Markets: Atlanta, San Francisco, Seattle

Position Overview

The Portfolio Services Lead owns TM service delivery, team management, and reporting consistency for a Fortune 100 Technology account across North and South America, meeting contractual obligations and client's outsourcing objectives for cost savings, consistent execution, and risk management.

This role sits within a fast-paced technology client environment. The ideal candidate leads with strong portfolio strategy instincts, working upstream of transaction triggers to anticipate client needs, while operating with the agility and speed of execution this client expects.

Portfolio Strategy & Upstream Planning

• Sets the vision and strategy for the North/South America account plan, ensuring exceptional client delivery
• Develops multi-year transaction roadmaps that anticipate real estate needs ahead of individual deal triggers
• Sets prioritization frameworks, deal pursuit criteria, and execution timelines to optimize portfolio performance
• Runs financial analysis on transaction alternatives, including lease-vs-buy decisions and term optimization
• Builds business cases for real estate decisions, incorporating occupancy cost, benchmarking, and risk

Client/Stakeholder Management

• Serves as single point of contact for TM service delivery and escalations
• Turn Client Requirements and Transaction Strategy into Actionable Objectives
• Owns TM contractual obligations to the client
• Manages relationships with key stakeholders across client 's organization
• Develops and implements the account business plan

Leadership

• Aligns team priorities with client's key business drivers
• Attracts, hires, and retains top talent; builds team performance through coaching and feedback
• Acts as player-coach, personally engaging on select high-priority or complex transactions

Financial Management

• Owns account financial targets, including revenue, expenses, and debtors
• Design growth strategy to meet client targets, and identifies cross-sell opportunities for JLL products
• Meet targets, ensuring costs and incoming revenue are balance and managed properly.
• Tracks fee collection and accounts receivable

Contract Management

• Ensures contract adherence and achievement of KPIs, service levels, and other contracted metrics
• Runs the change control process and manages account governance

Operations Leadership

• Manages all delivery resources, including team recruitment and performance assessment
• Owns direct reports' professional development and account succession planning
• Drives adoption of technology systems and reporting suited to a fast, high-volume portfolio
• Builds and maintains SOPs that keep pace with the account's speed of change
• Drives consistency in governance, reporting, and systems across North and South America
• Prepares QBRs and supports Lease Administration and PDS teams, as applicable

Qualifications

• 10+ years in Transaction Management or Corporate Leasing
• Track record building portfolio strategy and multi-year transaction roadmaps; upstream planning exposure a plus
• Experience managing multi-country account structures across North and South America
• Strong financial modeling skills, including lease-vs-buy analysis and business case development
• Experience in a fast-paced, technology, or high-growth client environment preferred
• Tertiary qualifications in Real Estate and/or Finance advantageous; comfortable owning account P&Ls

Critical Competencies for Success

• Deep understanding of JLL's TM process and its impact on service delivery (SOW)
• Agility and comfort operating at the speed expected in a technology client environment
• Strategic thinking paired with hands-on execution across a multi-region, integrated account
• Capacity to deal with ambiguity and solve complex problems effectively
• Ability to connect technical matters with financial, risk, and operational impact

Other Personal Characteristics

• Superior client relationship skills; comfortable addressing challenging issues
• Thrives in a fast-paced, rapidly changing environment
• Strong communicator with executive presence
• Able to work independently across time zones and geographies while remaining a strong team player

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position

209,000.00 - 303,250.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

Remote -Atlanta, GA, Olympia, WA, San Francisco, CA

Personalized benefits that support personal well-being and growth

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

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