Enterprise Accounts - Regional Delivery Leader (West)

JLL; San Francisco (CA); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

401(k) plan with company matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL seeks an Enterprise Regional Delivery Leader (West) to oversee TM operations for enterprise accounts, manage a regional team of Transaction Managers, and drive service excellence with financial accountability and tech-enabled delivery improvements.

The role focuses on strategic governance, revenue growth, cost control, and multi-location coordination across the West region, including travel to client sites and alignment with enterprise stakeholders.

Qualifications

• 10-12 years in transaction management, corporate real estate, or related field with progressive leadership responsibility
• Demonstrated success driving revenue growth and managing P&L accountability for complex service delivery operations
• Strong business development and client relationship management experience with enterprise-level clients
• Experience leading and developing high-performing teams in a multi-account, matrixed organization
• Financial acumen with budgeting, forecasting, and profitability analysis
• Excellent strategic thinking and execution capabilities
• Willingness to travel 25-40% to support client relationships and account governance
• High ethical standards and collaborative leadership style

Responsibilities

• Provide strategic direction and operational oversight to ensure superior, consistent delivery of TM products across all assigned enterprise accounts.
• Establish and communicate a comprehensive account strategy with short- and long-term goals to drive business outcomes.
• Establish a consistent client governance cadence with regular reviews and cross-functional touchpoints.
• Drive revenue growth and profitability by developing and executing TM strategies.
• Oversee financial plans including reporting, forecasting, and profitability analysis.
• Promote adherence to policies, controls, and compliance with audit-ready reporting.
• Recruit, lead, and develop a team of Transaction Managers.
• Oversee TM tiering, resource allocation, and staffing across the region.
• Foster a high-performance culture focused on client service excellence and development.
• Expand TM offerings within enterprise accounts and grow strategic client relationships.
• Partner with Enterprise Portfolio Solutions and broader organization in a complex matrixed environment.
• Align with brokers to support delivery operations and revenue goals.
• Support sales with delivery credibility and regional insights for proposals.
• Collaborate with Technology to integrate and optimize TM technology solutions.

Skills

Strategic leadership

P&L accountability

Client relationship management

Business development

Team leadership

Financial acumen

Stakeholder management

Travel readiness

Education

Bachelor's degree in Real Estate, Finance, Business Administration, or related field

MBA or Master's degree

Tools

CRM

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Enterprise Regional Delivery

Position Overview

The Enterprise Accounts - Regional Delivery Leader (West) is a strategic leadership role within JLL's Enterprise Portfolio Solutions team, responsible for operational excellence, client satisfaction across Transaction Management (TM) operations, and driving revenue growth. This position oversees regional TM delivery for enterprise clients, manages a team of Transaction Managers, and ensures best-in-class service delivery while maintaining financial accountability and fostering innovation through technology integration and global delivery optimization.

Key Responsibilities

• Provide strategic direction and operational oversight to ensure superior, consistent delivery of TM products across all assigned enterprise accounts, driving continuous improvement in processes and methodologies for multi-location portfolios.
• Establish and communicate a comprehensive account strategy, translating organizational objectives into actionable plans with clear short- and long-term goals that drive measurable business outcomes and strengthen JLL's position as a trusted, competitive enterprise partner.
• Establish a consistent client governance cadence, including regular business reviews and account team touchpoints to ensure JLL delivers on established KPIs.
• Drive revenue growth and profitability by developing and executing strategies that exceed financial targets for TM operations within the Enterprise Portfolio Solutions business.
• Ensure financial plans align with regional and enterprise account objectives by overseeing financial operations - including reporting, forecasting, and profitability analysis against original projection s.
• Promote adherence to all JLL policies, financial controls, and compliance standards across regional TM operations, ensuring accurate, audit-ready reporting and timely escalation of risk.
• Recruit, lead, develop, and manage a team of Transaction Managers reporting through the organization.
• Oversee TM tiering, resource allocation, and staffing/reporting lines across the region matching support to account complexity and volume.
• Foster a high-performance culture focused on client service excellence and professional development.
• Ensure all employees have actionable career development plans aligned with organizational goals.
• Expand TM service offerings within existing enterprise accounts. Build, maintain, and grow strategic client relationships that drive long-term value across the enterprise portfolio.
• Successfully partner with stakeholders across the Enterprise Portfolio Solutions platform and broader organization in a complex matrixed environment.
• Align closely with brokers within the region to ensure delivery operations reinforce brokerage relationships and revenue goals.
• Serve as a regional subject-matter expert supporting the Enterprise Portfolio Solutions sales organization in the pursuit process, contributing account insights and delivery credibility to new business proposals.
• Partner with the Technology team to select, integrate, and optimize technology solutions within TM operations to streamline workflows, strengthen service delivery capabilities, and create competitive differentiation for complex enterprise requirements.

Qualifications

Required:

• Bachelor's degree in Real Estate, Finance, Business Administration, or related field
• 10-12 years of proven track record in transaction management, corporate real estate, or related field with progressive leadership responsibility, preferably within enterprise or corporate account environments
• Demonstrated success driving revenue growth and managing P&L accountability for complex service delivery operations
• Strong business development and client relationship management experience with enterprise-level clients
• Experience leading and developing high-performing teams in a multi-account, matrixed organization
• Financial acumen with experience in budgeting, forecasting, and profitability analysis
• Excellent strategic thinking and execution capabilities
• Strong communication and stakeholder management skills in matrixed organizations serving enterprise clients
• Willingness to travel within the region (25-40%) to support client relationships, team development, and account governance
• High ethical standards and a collaborative, team-oriented leadership style

Preferred:

• MBA or Master's degree
• Background in technology implementation and process optimization for large-scale operations
• Deep knowledge of corporate real estate transaction management operations and enterprise client needs
• Experience within JLL's Enterprise Portfolio Solutions or similar corporate account management environment

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

200,000.00 - 250,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site -Los Angeles, CA, San Francisco, CA

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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