Senior Director, Technical Support & Operations

Goodwin Recruiting; St. Louis (MO); On-site; USD 135,000 - 165,000; Full time

Job summary

Goodwin Recruiting seeks a Deputy Program Director to oversee technical support, operations, and contract performance within a large federal government environment. The role combines program management with operational leadership to ensure delivery excellence.

With 10+ years of experience in engineering-driven programs, you will lead budgeting, staffing, and cross-functional teams while ensuring compliance and effective customer engagement.

Qualifications

• Bachelor's degree in engineering discipline required.
• 10+ years of relevant professional experience.
• Experience in program management, operational leadership and technical oversight.
• Experience managing budgets, financial performance, and multidisciplinary teams.
• Strong understanding of program management methodologies, contract performance, and compliance.
• Excellent leadership, communication, organizational and analytical skills.
• Ability to manage competing priorities in complex environments.
• Ability to meet contract-specific security clearance and background check requirements.

Responsibilities

• Oversee program operations including planning, budgeting, staffing and performance.
• Manage contract deliverables, operational efficiency, compliance and customer satisfaction.
• Lead business operations, quality control, document management, purchasing and contracting functions.
• Oversee financial reporting, invoicing, budgets, cost controls and work management systems.
• Establish performance metrics and monitor productivity, service quality and effectiveness.
• Lead multidisciplinary teams and coordinate priorities across departments.
• Evaluate program performance and implement process improvements to increase efficiency.
• Collaborate with government customers, contract stakeholders and senior leadership.
• Support strategic planning and assume Program Manager responsibilities as needed.

Skills

Program management

Operational leadership

Budget management

Leadership

Communication

Analytical skills

Multidisciplinary teams

Security clearance readiness

Education

Bachelor's degree in engineering

Master's degree in engineering (preferred)

Tools

Contract performance

Job description

Goodwin Recruiting seeks a Deputy Program Director to oversee technical support, operations, and contract performance within a large federal government environment. The role combines program management with operational leadership to ensure delivery excellence.

With 10+ years of experience in engineering-driven programs, you will lead budgeting, staffing, and cross-functional teams while ensuring compliance and effective customer engagement.