Director, Customer Partnerships

Jobvite, Inc.; City of Plattsburgh (NY); On-site; USD 78,000 - 116,000; Full time

Benefits offered by this job

Team events and recognition programs

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay

Health insurance

401k with match

Employee assistance programs

Paid time off

Job summary

Parts Town seeks a Customer Partnerships Director to oversee key Chains Segment customers, develop business plans for profitable growth, and drive sales and marketing initiatives. You will cultivate relationships, manage communications, and lead projects across teams to ensure delivery of strategic objectives.

The role requires 5-7 years in a fast-paced sales environment, proven national account leadership, and excellent English communication.

Qualifications

• 5-7 years of experience in a fast-paced, high growth sales environment.
• Proven track record leading national accounts and growing territories.
• Strong people and presentation skills; top notch communication in English.

Responsibilities

• Develop and maintain relationships for a strategic set of customers.
• Build business plans to maximize profitable growth and align with marketing.
• Lead cross-functional initiatives with sales, marketing, and customer experience teams.
• Proactively identify opportunities and manage account plans to meet quotas.

Skills

Account leadership

Sales strategy

Relationship building

Communication

Tools

CRM systems

Job description

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Customer Partnerships Director (AKA PARTnership Builder) will oversee a key group of Chains Segment customers. This role is responsible for developing and maintaining relationships for a strategic set of customers through account penetration, sales, and marketing activities. Sales & marketing activities for each customer include: building a business plan to maximize profitable growth, prioritizing time and resources to fulfill the plan, building communication and other proactive tools with marketing to increase sales, creating new business building opportunities, and successfully leading projects. We are looking for an individual who can build strong relationships with customers, set priorities, and follow through on commitments!

A Typical Day

• Manage and drive strategic account performance through development of business plans to maximize profitable growth
• Deliver annual sales, MP overall contribution objectives
• Obtain new accounts to consistently meet and exceed quarterly and annual sales quota
• Proactively build and maintain in-depth knowledge of industry trends and competition
• Cultivate a network of influential contacts at all levels of customers to achieve sales objectives within assigned customers
• Work collaboratively with sales, marketing, and customer experience teams to maximize initiatives by sharing knowledge and developing proactive tools

To Land This Opportunity

• You have 5-7 years of experience in a fast-paced, high growth consultative & collaborative sales environment
• You’ve previously led, and grown a sales territory
• You have a proven track record of success in national account leadership, account development, project management, and data management
• Your people & presentation skills are top notch!
• You're an all-star communicator and are fluent in English (both written and verbal)
• You can accommodate up to 30% travel time
• Knowledge of Supply Chain and Marketing is a bonus!

About Your Future Team

Our team is all about building genuine relationships and working collaboratively within Parts Town and across the industry. We’re a fun bunch with ambitious goals. When we are in the office, we love to celebrate big wins, birthdays, and milestone anniversaries. We are also known for our extensive potlucks!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $ 77,539.27 - $ 115,833.79 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.