Customer Partnerships Manager (Hybrid Work Schedule)

Parts Town; City of Plattsburgh, Fort Wayne (NY, IN); Hybrid; USD 63,236 - 94,467; Full time

Benefits offered by this job

Quarterly profit sharing bonus

Fitness center, game room and on-site食

on-site food market

Team member appreciation events and 1n

Volunteer opportunities

Casual dress code

Health insurance

401k/401k match

Employee assistance programs

Paid time off

Paid sick time off

Paid holidays

Paid parental leave

Professional development opportunities

Job summary

Parts Town is hiring a Manager, Customer Partnerships (PARTnership Builder) in Plattsburgh, NY to maintain relationships with existing customers and strategically pursue new ones. You will proactively manage a high volume of outbound calls and learn customer challenges to tailor Parts Town value propositions.

You also drive the sales process from outreach to close, collaborate with teams, and travel infrequently for events while delivering outstanding customer service.

Qualifications

• 2+ years in sales, business development or account management.
• Excellent English communication, verbal and written.
• Proactive, resilient, and relationship‑driving mindset.
• Excel proficiency and familiarity with Salesforce a plus.

Responsibilities

• Place a high volume of outbound calls to service company customers.
• Log activities into CRM (Salesforce) for timely reporting.
• Sell Parts Town solutions and value proposition.
• Drive revenue by building a pipeline and strong relationships.
• Identify and develop new account opportunities via research and calls.
• Lead periodic reviews with Marketing, Sales and CX leadership.
• Educate customers on Parts Town resources and capabilities.
• Travel to customer events infrequently (up to a few times per year).

Skills

Sales experience

Communication skills

English proficiency

Relationship building

Proactive

Excel

Salesforce familiarity

Tools

Salesforce

Job description

SalesFort Wayne,IndianaPlattsburgh,New York

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority , that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on t he Inc. 5000 list, eleven years in a row and the Crain’s Fast 50 list seven times.

If you’re ready to roll up you r sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

• Parts Town Pride – check out our culture !
• Quarterly profit sharing b onus
• Fitness center, game r oom and on-site food market
• Team member appreciation events and recognition p rograms
• Volunteer o pportunities
• Casual dress c ode
• All the traditional benef its like health insurance, 401k/ 401k match, employee assistance p rograms and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As the Manager, Customer Partnerships (Internally known as PARTnership Builder) you will maintain relationships with existing cus tomers and strategically seek out relationships with potential customers. Being a sales guru , you will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize Parts Town value proposition to find solutions. You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing and providing outstanding customer service and follow-up.

A Typica l Day

• Place a high volume of outbound calls to service company c ustomers ; accountable for achieving daily metrics related to dials, talk time, and logging tasks into CRM (Salesforce.com).
• Integrate all sales activities into CRM f or timely, accurate reporting .
• Sell Parts Town solutions and value proposition to targeted customer base .
• Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with potential and existing customers in your assigned region .
• Identify and develop new account opportunities via account research and calling prospective clients .
• Conduct research on accounts to develop an understanding of the account’s business issues and other relevant information .
• Report out on top opportunities each week and lead book of business reviews on a monthly/bi-monthly basis with Marketing, Sales, and Customer Experience leadership for the team.
• Partner with Customer Experience team members to develop and grow customer relationships .
• Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships etc . ) .
• Travel to customer events infrequently (up to a few times per year) as needed .

To Land This Opportunity

• You have 2+ years of sales, business development, customer development or account management experience .
• You want to WIN - self-motivated, passionate, and hungry to make a big impact!
• You describe yourself as proactive – taking initiative and following through are a must .
• You are resilient – you see rejection as an exciting challenge .
• You have a passion for building relationships and see each customer interaction as an opportunity to form a personal emotional connection .
• You have fantastic communication skills & you’re proficient in English (verbal and written) .
• Bonus points if you are an Excel whiz and/or are familiar with Salesforce!

About Your Future Team

We are a large part of what makes the Service Segment tick as we are the voice of Parts Town to the customers. Our commitment is to our core values, culture, community, the OEMs, and to our customers. We build relationships and get customers to move their purchases from our competitors over to Parts Town , while focusing on profit able growth.

The salary range for this role is $63,236.25– $94,466.90 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.