Senior Director, Tech Services for 24/7 Public Safety

Boston; Boston (MA); Hybrid; USD 140,000 - 210,000; Full time

Job summary

The Boston Police Department seeks a Senior Director of Technology Services to provide executive leadership, strategic direction, and operational oversight of the department's technology environment.

You will report to the Chief of the Bureau of Administration and Technology and drive the strategy, security, reliability, and modernization of mission-critical systems supporting 24/7 public safety operations.

Qualifications

• Eight+ years in enterprise IT with at least five years in senior supervisory or managerial roles.
• Bachelor's degree strongly preferred; master's degree desirable; substitutions considered.
• High proficiency with enterprise IT solutions.
• Certifications such as ITIL, PMP, CISSP preferred.
• Public-sector or 24/7 operational environment experience strongly preferred.

Responsibilities

• Provide executive-level leadership and strategic direction for BPD technology.
• Oversee performance, security, reliability, and modernization of mission-critical systems.
• Ensure SLAs and CJIS standards compliance.
• Direct incident response for outages and cybersecurity events.
• Manage IT infrastructure including data centers, networks, cloud services, and enterprise apps.
• Oversee budgets, contracts, and procurement for technology systems and services.
• Align initiatives with city-wide standards through DoIT partnership.
• Recruit and develop IT professionals and foster a culture of collaboration.

Skills

Leadership

Communication skills

Troubleshooting skills

Education

Bachelor's degree in Information Technology / Computer Science / Engineering

Master's degree preferred

Job description

The Boston Police Department seeks a Senior Director of Technology Services to provide executive leadership, strategic direction, and operational oversight of the department's technology environment.

You will report to the Chief of the Bureau of Administration and Technology and drive the strategy, security, reliability, and modernization of mission-critical systems supporting 24/7 public safety operations.