Senior Director, Tech Client Services & Transformation

Columbia Business School; New York (NY); On-site; USD 150,000 - 175,000; Full time

Job summary

Columbia Business School in New York seeks a Senior Director of Technology Client Services to lead client-facing technology support and drive a modern, scalable service model. Reporting to the Executive Director of IT, you will redesign the support structure, build a high-performing team, and align operations with CBS's technology roadmap.

You will manage vendor relations, oversee academic and multimedia technologies, and promote a proactive, service-excellence culture while guiding

Qualifications

• Bachelor's Degree required; minimum 7-9 years IT client services experience
• At least 5 years in a management role with direct team leadership
• Experience designing or redesigning client services/help desk operations
• Familiarity with modern support tooling and self-service knowledge bases

Responsibilities

• Designs and implements a modern, tiered client services model
• Leads and manages a cross-functional team across faculty, admin, and student support
• Oversees academic technology and multimedia operations for classrooms and events
• Manages vendor relationships and asset lifecycle; ensures risk management and EA standards

Skills

Leadership

Communication

Change management

Strategic thinking

Vendor management

Stakeholder engagement

Team development

Education

Bachelor's Degree

ITIL certification

Tools

ITSM platforms

AI-assisted support tools

Self-service knowledge base

Job description

Columbia Business School in New York seeks a Senior Director of Technology Client Services to lead client-facing technology support and drive a modern, scalable service model. Reporting to the Executive Director of IT, you will redesign the support structure, build a high-performing team, and align operations with CBS's technology roadmap.

You will manage vendor relations, oversee academic and multimedia technologies, and promote a proactive, service-excellence culture while guiding