Senior Director, Strategic Operations & Portfolio

RAPP

Chicago (IL)

Hybrid

USD 165,000 - 185,000

Full time

36 hours ago

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Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Stock options

Vacation days

Parental leave

Job summary

RAPP Chicago is seeking a Senior Director, Business Operations to join our award-winning Program Management team. You will lead a team of operations and finance professionals, partner with Domain Leads, and act as the voice of the client across internal initiatives to sync Finance, Resourcing, Recruiting and HR.

This role drives governance, delivery excellence, and organizational alignment for government projects.

Qualifications

8+ years in business/financial operations with 6+ years leading in a manager role.
Proven ability to lead and influence large cross-functional teams across multiple departments and the executive level without explicit authority.
Finance background or equivalent professional experience.
Change management expertise in leading organizational transformation with confidence and handles conflict constructively.
Strong executive presence; builds solid relationships across the organization and with external stakeholders.
Expert at process improvement and driving operational improvements company-wide.
Owns P&L and budget management across multiple departments.
Connects day-to-day operations to the bigger company strategy and goals.
Builds and develops high-performing teams; comfortable restructuring departments when needed.
Deep expertise in Quality Assurance, financial operations, compliance, and internal controls.
Strong analytical skills; turns data into solid business recommendations and strategic plans.
Proficient with enterprise tools (Excel, Word, PowerPoint, JIRA, Workfront, Smartsheets)
Skilled negotiator with experience managing vendors and third-party relationships; handles conflict well and leads organizational change

Responsibilities

Oversee financial controls, budget allocation, compliance frameworks across the account.
Establish governance standards, audit processes, and financial policies for government billing and accounting.
Build, coach, and develop operations and finance teams.
Drive talent management, succession planning, and organizational restructuring.
Create a culture of operational excellence and accountability within teams.
Break down silos, establish integrated processes across IAT/TEAM ONE structure.
Influence across government agencies, internal stakeholders, and vendors.
Identify operational and financial gaps and connect day-to-day operations to strategic goals.
Ensure processes support compliance and delivery standards for the government client.