Senior Director, Software Development, Support AI

Hispanic Technology Executive Council; Nashville (TN); On-site; USD 141,000 - 339,000; Full time

Job summary

Join a dynamic organization at the forefront of cloud solutions, where you will lead a talented team in developing innovative software applications for artificial intelligence. This high-impact leadership role involves optimizing support costs and enhancing customer experiences through advanced technologies. You'll collaborate closely with engineers, designers, and product managers to shape the future of cloud infrastructure. If you thrive in a fast-paced environment and are passionate about user-centric software, this is the perfect opportunity to make a significant impact in the tech industry.

Benefits

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Paid parental leave

Employee Stock Purchase Plan

Flexible Spending Accounts

Life insurance

Short and long term disability

Voluntary benefits

Adoption assistance

Qualifications

• 15+ years of professional experience, including 10+ years in leadership roles.
• Proven expertise in object-oriented programming and distributed systems.

Responsibilities

• Lead the OCI Support AI Tooling team to enhance scalable platforms.
• Collaborate with engineers and product managers to deliver innovative solutions.

Skills

Object-Oriented Programming (Java/C++)

Data Structures

Algorithms

Distributed Systems Fundamentals

Problem-Solving

Troubleshooting

Performance Tuning

Networking Protocols (TCP/IP, HTTP)

Education

BS in Computer Science

MS in Computer Science

Tools

Kafka

Unix-like Operating Systems

Job description

Lead an organization to design, develop, troubleshoot, and debug software programs for applications, tools, networks, databases, etc. As a member of the OCI software engineering division that will lead professional software development tasks associated with the designing, developing and debugging of software applications for driving artificial intelligence into all support tasks and interactions. BS or MS degree or equivalent experience relevant to the functional area. 10+ years of people management, preferrably in software engineering or related experience.

Responsibilities

Oracle's Cloud Infrastructure (OCI) team is at the forefront of building new Infrastructure-as-a-Service technologies that operate at scale in a distributed, multi-tenant cloud environment. Our customers rely on our cloud to run their businesses, and our mission is to deliver best-in-class compute, storage, networking, database, security, and an ever-expanding suite of foundational cloud-based services.

The OCI Support organization is developing innovative services designed to operate at high scale and address complex, interconnected event platforms. This includes services like Oracle Support Center and Oracle Support Digital Assistantcornerstones of the customer experience within OCI. These services present unique technical challenges and opportunities to drive customer-focused innovations.

As a Senior Director in the OCI Support AI Tooling team, you will lead an organization dedicated to building and enhancing scalable platforms that meet the evolving demands of Oracle Cloud. Your team will focus on optimizing support costs while delivering exceptional customer experiences through advanced rule-based systems, machine learning-driven alerts, and interactive bots. You will guide efforts to strengthen these foundational capabilities and continuously improve customer satisfaction.

This is a high-impact leadership role in a fast-growing, dynamic environment. You will work closely with engineers, designers, and product managers to deliver innovative solutions and advance Oracle's mission. Your contributions will help shape OCI's and Oracle's support strategy and have significant technical and business influence across the company.

About You:

• You thrive on starting with the user and working backward, ensuring your team creates meaningful, user-centric software.
• You are an excellent communicator, capable of articulating complex technical concepts to diverse audiences.
• You excel at cross-functional collaboration, adept at bridging conversations between engineers, designers, product managers, and executives.
• You are comfortable with ambiguity, demonstrating a strong sense of ownership and the ability to drive projects from ideation to completion.
• You foster a culture of innovation, simplicity, and scalability.

Minimum Qualifications:

• BS in Computer Science, or equivalent experience.
• 15+ years of professional experience, including 10+ years in a executive, leadership or managerial role.
• Proven expertise in object-oriented programming (Java/C++), data structures, algorithms, and distributed systems fundamentals.
• Familiarity with networking protocols (TCP/IP, HTTP), operating systems, and standard network architectures.
• Experience with databases, NoSQL systems, storage, and distributed persistence technologies.
• Strong problem-solving, troubleshooting, and performance tuning skills.

Preferred Qualifications:

• MS in Computer Science or related field.
• Experience leading teams in a fast-paced, startup-like environment.
• Knowledge of streaming technologies like Kafka.
• Hands-on experience building and operating large-scale, highly available distributed systems.
• Strong knowledge of Unix-like operating systems and multi-tenant virtualized infrastructure.

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $141,200 to $338,500 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracles differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M5

About Us

As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays challenges. Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. Thats why were committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling [phone] in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.