Senior Director, Shared Services

Korn Ferry; Peachtree Corners (GA); On-site; USD 180,000 - 260,000; Full time

Job summary

Korn Ferry seeks a Senior Director, Head of Finance Shared Services to lead AR, AP, and T&E operations across the U.S., Canada, and Europe, aligned with global objectives. You will build high-performing teams, drive process improvements, and ensure world-class service to internal and external customers.

The role oversees strategic vision, metrics, and governance while partnering with FP&A, Tax, and Audit to strengthen controls and efficiency. A CPA/MBA and ERP expertise are preferred.

Qualifications

• Bachelor's degree in accounting, finance, or equivalent.
• Strong accounting and finance knowledge.
• Demonstrated ability to build relationships with stakeholders and enabling functions.
• Deep understanding of AR, AP, and T&E processes.
• Experience with SAP or similar ERP systems.
• Proven ability to influence and motivate across locations.
• Excellent verbal and written communication skills.

Responsibilities

• Lead Finance Shared Services teams in the U.S. and Mexico, supporting AR, AP, and T&E.
• Develop strategic vision and long-term roadmap for global shared services.
• Drive continuous process improvement and customer service excellence.
• Monitor SLAs and reporting with KPIs for AR, AP, and T&E.
• Ensure accurate reconciliations and close processes.
• Collaborate with Corporate Controller, Internal Audit, and other centers of excellence.
• Mentor and develop Shared Services teams.

Skills

Leadership

Stakeholder management

Financial analysis

ERP systems

SAR/AR/AP/T&E knowledge

Verbal and written communication

Process improvement

Multi-location coordination

Education

Bachelor's degree in accounting/finance

CPA/MBA beneficial

Tools

SAP or ERP system

Job description

The Opportunity

Position: Senior Director, Head of Finance Shared Services

Purpose of the Position

We are seeking a bold, ambitious, and passionate leader who possesses the drive, character, vision, and energy needed to develop and take our Finance Shared Services organization to the next level. The successful leader will be responsible for integrating strategic objectives with operational excellence, building high-performing teams, and delivering exceptional service to internal and external customers.

The Senior Director, Finance Shared Services will be responsible for developing and implementing a strategic vision and long-term plan that advances the Finance Shared Services function and provides a world-class level of service to internal and external customers. The role will oversee U.S. and Canada accounts receivable, global direct and U.S. indirect accounts payable, and U.S. and Europe travel and expense (T&E) reimbursement, while working closely with teams across Europe and Asia to ensure the right systems, policies, and procedures are in place.

Key Responsibilities

• Lead Finance Shared Services teams in the U.S. and Mexico. The shared service teams are responsible for Accounts Receivable (billing, including lease and pay-per-use arrangements, credit, and collections), Accounts Payable, and T&E. The Finance Shared Services teams in the U.S. and Mexico also directly support certain operations in Europe, including direct accounts payable and T&E.
• Develop the strategic vision and long-term execution roadmap for taking the Shared Services Organization to the next level, including developing the plan needed to move toward global shared services teams.
• Drive and foster a culture of continuous process improvement and customer service excellence.
• Monitor adherence to established Service Level Agreements, ensuring the highest level of customer service for internal and external customers.
• Ensure strong oversight of AR and AP balances, with timely, accurate, and well-controlled reconciliation processes.
• Establish and enforce high-quality monthly and quarterly close reviews for AR, AP, and T&E, supported by clear operational and financial metrics and regular reporting on key performance indicators (KPIs).
• Define, track, and continuously improve key AR, AP, and T&E metrics, including SLAs, cycle times, and quality indicators.
• Create partnerships and build trust within the business, including Business and Regional GMs, FP&A, Tax, Accounting Centers of Excellence, and other functional teams.
• Build a proactive, trusted relationship with U.S. Sales Leadership to support business growth while maintaining financial discipline.
• Lead resolution of complex credit matters, including setting, monitoring, and proactively managing credit limits and exposures.
• As a senior member of the Finance Team, identify and manage organizational risks, including escalating and involving the appropriate functional teams regionally and corporately as required.
• Drive coordination between Finance Teams, including Centers of Excellence, Shared Services, Tax, Trade Compliance, Treasury, and Customer Finance, to ensure effective execution of finance responsibilities, process improvements, and business support.
• Address and resolve complex AP issues, including GRIR (Goods Received / Invoice Received) complexities, with a focus on accuracy, timeliness, and root-cause resolution.
• Drive effective coordination and alignment with both Direct and Indirect Procurement to ensure seamless Procure-to-Pay processes and issue resolution.
• Develop short-term and long-range operating objectives, organizational structure, staffing requirements, and succession plans.
• Identify, assess, and implement technology solutions; stay informed on leading practices and external benchmarks to modernize and scale operations.
• Develop close relationships with vendors to ensure best-in-class service.
• Collaborate closely with the Corporate Controller organization and Internal Audit, including ensuring completeness and accuracy of controls and financial statement documentation required for annual audits and quarterly reviews.
• Work with Shared Services teams to evolve policies and internal controls as the business changes, including making recommendations for updates.
• Mentor, coach, train, and develop world-class Shared Services teams.

The Candidate

Experience and Professional Qualifications

• University degree in accounting, finance, or an equivalent field. CPA certification or an MBA is beneficial.
• Strong accounting and finance knowledge.
• Demonstrated ability to develop strong professional relationships and trust with key stakeholders, business leaders, and enabling functions.
• Demonstrated success building strong, long-term business partnerships.
• Strong understanding of business processes and systems affecting the performance and delivery of Shared Services, including AR, AP, and T&E.
• Strong analytical skills.
• Deep understanding of SAP or a similar ERP system.
• Deep understanding of how receivables, procurement, and T&E systems function and are designed.
• Proven ability to influence and motivate others to drive results in a multi-location environment.
• Strong verbal and written communication skills, with the ability to present complex topics clearly and concisely to audiences at various levels of an organization.

Additional Information

This position requires compliance with applicable employment, workplace, and customer requirements. Specific requirements may vary based on the responsibilities of the role.

The organization provides equal employment opportunities to all qualified applicants and employees and prohibits discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under applicable federal, state, or local laws.

Mandatory Notices

Certain positions may be subject to applicable U.S. export control requirements. Where applicable, candidates may be required to provide information necessary to determine whether an export license or Technology Control Plan is required. Any applicable requirements will be communicated to candidates during the hiring process.

Qualified applicants with arrest and conviction records will be considered in accordance with applicable fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on business need and/or the selected candidate’s experience, knowledge, and skills.

Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.

The organization provides market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. Actual compensation will be determined based on several factors, including experience, skills, qualifications, and applicable market considerations. Target compensation ranges are listed separately.