Senior Director, Shared Platform & Capabilities

Willis Towers Watson; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

Willis Towers Watson seeks a Capabilities Leader to own shared operational technology functions including DevOps, Data Engineering, IT Operations, and the Shared Platform. You will ensure platform availability, reliability, and long-term build-out of shared capabilities, collaborating with Delivery Leaders and Architecture Practice to stay aligned with standards.

This role requires leadership across geographically distributed teams, including India-based members, and involves driving cloud

Qualifications

• Extensive senior technology leadership experience within a complex enterprise environment, including leadership of shared services, platform engineering, DevOps, or IT operations functions.
• Experience leading multiple distinct technology functions simultaneously, each with its own team, roadmap, and stakeholder base.

Responsibilities

• Lead and develop four direct functions: DevOps & Release Management, Data Engineering, IT Operations & Production Support, and Shared Platform.
• Own availability, reliability, and resilience targets across all shared capabilities; escalate production incidents and platform degradation.
• Drive cloud maturity, infrastructure modernization, and platform simplification; own the cloud investment roadmap within Capabilities.
• Oversee stand-up of Shared Platform function; scope, prioritize, and build shared authentication, enrollment services, and common APIs across IM and BA.
• Partner with Architecture to align with standards, ADRs, and the canonical data model.
• Manage vendor relationships and licensing for platform tooling, cloud services, and operational software.
• Define investment priorities across all four functions and report on platform health and metrics.
• Build and sustain delivery across distributed teams, including India-based roles.

Job description

Willis Towers Watson seeks a Capabilities Leader to own shared operational technology functions including DevOps, Data Engineering, IT Operations, and the Shared Platform. You will ensure platform availability, reliability, and long-term build-out of shared capabilities, collaborating with Delivery Leaders and Architecture Practice to stay aligned with standards.

This role requires leadership across geographically distributed teams, including India-based members, and involves driving cloud