Senior Director, Service Manager

USTBC ABB Installation Products Inc.; West Sacramento (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

USTBC ABB Installation Products Inc. seeks a Senior Director, Service Manager to lead the Electrification Service team across the West US region and manage the nationwide DAC COE in Sacramento.

You will be accountable for day-to-day operations and P&L results while aligning processes with business strategy. You will partner with sales, engineering, manufacturing and field service to drive growth, improve customer outcomes, and deliver high-quality service across 18 states and multiple time

Qualifications

• Bachelor's degree in business operations or electrical engineering, or equivalent experience.
• 10+ years in senior-level operations in electrical engineering, safety, or distribution.
• 5+ years of managing operations teams.
• Strong track record of managing P&L for multiple lines of business.
• Ability to travel up to 20%.

Responsibilities

• Lead end-to-end service execution and regional operational performance.
• Own regional P&L and drive financial results and customer satisfaction.
• Direct multi-functional teams across manufacturing, project management, and field service.
• Develop and execute regional and national services growth strategies.

Skills

P&L management

Leadership

Operations management

Cross-functional teams

Travel 20%

Education

Bachelor's degree in business operations

Bachelor's degree in electrical engineering

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
ELSE Regional Manager Americas

Your role and responsibilities:

As the Senior Director, Service Manager you will lead the Electrification Service team in the West US region, which comprises 18 states across five time zones. Additionally, you will manage a nationwide Digital Automation and Controls (DAC) Center of Excellence, with a team that is based in Sacramento, California. You will be responsible for P&L results with full accountability of running the day-to-day operations, integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

• Lead end-to-end service execution and operational performance across the West Region, including responsibility for the national Digital Automation & Controls Center of Excellence (DAC COE).
• Own full regional P&L performance, driving financial results, productivity, operational excellence, customer satisfaction, and continuous improvement initiatives.
• Direct multi-functional teams across manufacturing, assembly, project management, and field service to deliver high-quality service execution and consistent customer outcomes.
• Develop and execute regional and national services growth strategies in partnership with sales leadership and engineering teams, while building strong customer relationships and expanding service opportunities.

This role is contributing to the Electrification Services Division in the United States.

Qualifications for the role:

• Bachelor's degree in business operations, electrical engineering, or similar preferred. Candidates with no degree and commensurate experience will also be considered.
• 10+ years of experience in senior-level operations role in electrical engineering, safety, or electrical distribution environment
• 5+ years of experience managing or supervising operations team(s)
• Strong background in managing P&L for multiple lines of business
• Ability to travel up to 20% of the time

What's in it for you?

More about us:

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

What's in it for you:

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and
Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and
Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] . Resumes and applications will not be accepted in this manner.

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ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on "Candidate/