Resident Service Technician-Longview WA

USTBC ABB Installation Products Inc.; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

ABB is seeking a Resident Service Technician to deliver on-site installations, maintenance and repairs at customer locations. You will work closely with the Service Center Manager-West Region to ensure high-quality service and customer satisfaction.

Responsibilities include field service tasks, identifying improvements, and preparing material lists while traveling up to 15% for training and site coverage. A related degree with experience or substantial work history is required.

Qualifications

• Associate's degree in a related field with 5+ years experience required.
• Or HS diploma/GED with 7+ years related experience.
• Experience with electrical test equipment such as voltmeters or multi-meters.
• Ability to read electrical drawings and troubleshoot up to 240 VAC/870 VDC.
• Willingness to travel up to 15% for training and site support.

Responsibilities

• Perform on-site installations, maintenance, and repairs per work instructions.
• Deliver high-quality technical support and ensure customer satisfaction.
• Identify improvement opportunities with customers and communicate timelines.
• Prepare material lists and ensure availability of parts and equipment.

Skills

Electrical/Electronics

Field service

Electrical drawings

Electrical safety

Travel readiness

Education

Associate's degree or military equivalent

HS diploma/GED

Tools

Voltmeters

Multimeters

Electrical drawings

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Service Center Manager-AUPI West Region

ABB's Automation business area enables customers to operate some of the world's largest and most complex industrial infrastructures, helping them outrun - leaner and cleaner. We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.

As a Resident Service Technician, you will be responsible for delivering high-quality technical support and service to our customers. You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.

The work model for the role is: onsite at customer site.

Key Responsibilities

• In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines for our Quality Control Systems (QCS). Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.
• Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.

Qualifications

• Associate's degree in a related field and 5+ years of electrical/electronics, instrumentation or process control related work/military experience required.
• Or HS diploma/GED and 7+ years of related work/military experience required.
• Ability to use electrical test equipment such as voltmeters or multi-meters. Candidate should know how to identify voltage systems that are above the level 240 VAC/870 VDC.
• Mechanical/Electrical aptitude including a basic understanding of electrical theory and electrical safety.
• Ability to read electrical drawings and utilize for troubleshooting electrical systems, and to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment.
• This role will be a resident position working out of the customer location, however needs to be able to travel up to 15% for required training and assisting other sites.
• Knowledge of the pulp & paper industry is a nice to have.

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward.

What’s in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More About Us

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888