Senior Director Service Delivery

Lensa; United States; On-site; USD 125,000 - 219,000; Full time

Job summary

Lensa is seeking a Senior Director of Client Service Delivery to oversee client operations and ensure excellence in service delivery. The successful candidate will have a solid background in revenue cycle management, capable of cultivating strong client relationships and optimizing service delivery processes. This leadership role emphasizes client satisfaction and team development in a growing healthcare technology firm.

Benefits

Competitive benefits package

Annual bonus plan

Qualifications

• Minimum of 5 years in revenue cycle management with leadership experience.
• Proven track record in client service delivery.
• Excellent communication and interpersonal skills.

Responsibilities

• Cultivate client relationships to enhance satisfaction.
• Drive service delivery processes for optimal effectiveness.
• Lead and mentor the client service delivery team.

Skills

Client Relationship Management

Service Delivery Optimization

Team Leadership

Strategic Planning

Communication

Job description

Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Senior Director of Client Service Delivery, you will play a pivotal role in leading and managing our client service delivery operations. Each day, you will be responsible for cultivating and maintaining strong client relationships, driving client satisfaction, and optimizing service delivery processes to ensure the highest standards of excellence. To excel in this position, you should be a high-performing individual with extensive experience in Revenue Cycle Management or healthcare management, particularly with a focus on service delivery.

Here’s What You Can Expect

Cultivate and maintain robust relationships with clients to ensure satisfaction and retention.

Drive client satisfaction by optimizing service delivery processes and leading initiatives for service excellence.

Develop and implement strategies to enhance service delivery and improve client satisfaction.

Lead, mentor, and develop a high-performing client service delivery team.

Establish and monitor key performance indicators (KPIs) to assess service delivery quality and client satisfaction.

Address and resolve client issues and complaints proactively to ensure exceptional service delivery.

Qualifications

Minimum of 5 years of experience in revenue cycle management, with a significant portion in leadership

Proven track record of leading and developing high-performing teams in service delivery.

Experience in strategic planning and execution with an emphasis on service optimization.

Excellent communication and interpersonal skills.

For this US-based position, the base pay range is $125,572.97 - $218,451.48 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 25.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1RCM)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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