Senior Director Service Delivery

R1 RCM; United States; Remote; USD 125,000 - 219,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Senior Director of Client Service Delivery. This role involves managing client service operations, enhancing client satisfaction, and leading a skilled team. Candidates must have extensive experience in Revenue Cycle Management and demonstrate strong leadership skills.

Benefits

Competitive benefits package

Annual bonus plan

Professional development opportunities

Qualifications

• Minimum 5 years experience in revenue cycle management, focusing on leadership.
• Track record of developing high-performing teams.
• Excellent communication and interpersonal skills.

Responsibilities

• Cultivate and maintain strong client relationships to ensure satisfaction.
• Drive client satisfaction by optimizing service delivery processes.
• Lead and mentor a high-performing client service delivery team.

Skills

Leadership

Interpersonal Skills

Communication

Strategic Planning

Client Relationship Management

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Senior Director of Client Service Delivery, you will play a pivotal role in leading and managing our client service delivery operations. Each day, you will be responsible for cultivating and maintaining strong client relationships, driving client satisfaction, and optimizing service delivery processes to ensure the highest standards of excellence. To excel in this position, you should be a high-performing individual with extensive experience in Revenue Cycle Management or healthcare management, particularly with a focus on service delivery.

Here’s What You Can Expect

Cultivate and maintain robust relationships with clients to ensure satisfaction and retention.

Drive client satisfaction by optimizing service delivery processes and leading initiatives for service excellence.

Develop and implement strategies to enhance service delivery and improve client satisfaction.

Lead, mentor, and develop a high-performing client service delivery team.

Establish and monitor key performance indicators (KPIs) to assess service delivery quality and client satisfaction.

Address and resolve client issues and complaints proactively to ensure exceptional service delivery.

Qualifications

Minimum of 5 years of experience in revenue cycle management, with a significant portion in leadership

Proven track record of leading and developing high-performing teams in service delivery.

Experience in strategic planning and execution with an emphasis on service optimization.

Excellent communication and interpersonal skills.

For this US-based position, the base pay range is $125,572.97 - $218,451.48 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 25.00%

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Senior Director of Client Service Delivery, you will play a pivotal role in leading and managing our client service delivery operations. Each day, you will be responsible for cultivating and maintaining strong client relationships, driving client satisfaction, and optimizing service delivery processes to ensure the highest standards of excellence. To excel in this position, you should be a high-performing individual with extensive experience in Revenue Cycle Management or healthcare management, particularly with a focus on service delivery.

Here’s What You Can Expect

Cultivate and maintain robust relationships with clients to ensure satisfaction and retention.

Drive client satisfaction by optimizing service delivery processes and leading initiatives for service excellence.

Develop and implement strategies to enhance service delivery and improve client satisfaction.

Lead, mentor, and develop a high-performing client service delivery team.

Establish and monitor key performance indicators (KPIs) to assess service delivery quality and client satisfaction.

Address and resolve client issues and complaints proactively to ensure exceptional service delivery.

Qualifications

Minimum of 5 years of experience in revenue cycle management, with a significant portion in leadership

Proven track record of leading and developing high-performing teams in service delivery.

Experience in strategic planning and execution with an emphasis on service optimization.

Excellent communication and interpersonal skills.

For this US-based position, the base pay range is $125,572.97 - $218,451.48 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 25.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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R1 RCM Inc. is an American revenue cycle management company servicing hospitals, health systems and physician groups across the United States.

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