Senior Director (Sales Systems & Processes)

SentinelOne, Inc.; New York (NY); Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Unlimited Time Off

Paid Holidays

401K

Gym reimbursement

Volunteer Time Off

Job summary

SentinelOne, Inc. is seeking a Sr Director, Sales Systems & Processes to scale and optimize our Sales systems and processes. You will define best-in-class GTM processes, own CRM/CPQ, forecasting, and reporting, and lead a global team reporting to the VP of Revenue Operations & Data Intelligence.

This remote role focuses on AI-enabled workflows and data governance across the sales stack, including SFDC. You will partner with cross-functional stakeholders to simplify processes, drive productivity,

Qualifications

• 10+ years owning sales processes and sales tech stack in GTM or Revenue Operations roles.
• Experience leading global teams (5+ years).
• Hands-on as business owner of core sales apps (SFDC, CPQ).
• Experience applying AI within a sales org and managing data quality.

Responsibilities

• Define best-in-class GTM processes and system capabilities.
• Lead strategic sales system initiatives with cross-functional teams.
• Manage a global Sales Operations team and vendor relationships.
• Own data governance, SLAs, KPIs, and continuous productivity improvements.
• Oversee CRM, CPQ, forecasting, planning, and related tools.

Skills

CRM

CPQ

forecasting

planning

sales systems

change management

leadership

vendor management

communication

stakeholder management

Education

Bachelor's degree

Tools

SFDC

CPQ tools

Clari

Salesloft

DnB

Job description

• As the Sr Director, Sales Systems & Processes, you will be responsible for scaling and optimizing our Sales systems and processes
• The ideal candidate has deep, long-standing expertise in managing CRM, CPQ, forecasting, planning, prospecting and other sales systems at high growth software/SaaS companies and a record of driving large-scale change in how a Sales organization operates
• This person will define best-in-class GTM processes and the system capabilities required to support them
• This leadership role will partner with cross-functional stakeholders to solve complex business challenges while optimizing the sales experience & driving productivity
• This is a remote role that will manage a global team reporting into the VP of Revenue Operations & Data Intelligence
• Develop and execute a comprehensive sales capabilities roadmap that is aligned to company and sales strategies
• Define and execute the AI agenda for Sales — spanning rep-facing workflows, process automation, and the systems stack itself (e.g., prospecting, deal inspection, forecasting, CPQ). Establish standards for data quality, security, and responsible use, and measure impact
• Own and optimize key Sales processes to ensure our processes are aligned to our overall Global Sales strategies and to ensure our processes are simplified for Sales productivity
• Own key Sales systems owned by the business (not IT); ownership activities include budgeting, implementing, provisioning, and optimizing systems
• Partner with IT counterparts to align business roadmap with IT capacity and prioritization for Sales systems owned by IT but used heavily by Sales (e.g. SFDC)
• Lead strategic system initiatives on behalf of Sales. Collaborate with cross-functional teams to define business requirements, partner with IT to design & deploy optimal solutions, work with sales enablement to ensure sales are effectively trained on new processes
• Own sales data governance policies and processes; Ensure data governance policies align with sales rules of engagement
• Manage Sales support; define and manage to key SLAs, root cause analysis & resolutions, quarterly tracking of KPIs
• Own relationships with software vendors including regular vendor touch points, identifying new features and functionality that align to our strategies and work to implement new features into our existing processes. Work with Procurement and IT to effectively manage software licenses and spend
• Lead Sales systems and process consolidation following acquisitions, including CRM and data migration, territory and quota mapping, product and price book alignment, and retiring redundant applications
• Manage a team of Sales Operations managers and analysts; define and track team priorities, manage team capacity, help overcome obstacles for the team
• Ongoing focus on improving and scaling the sales ecosystem; proactively bring ideas to Revenue Operations leadership on ways to drive productivity and optimize our applications

Benefits

• Medical, dental, and vision coverage
• Employee assistance program
• Gym reimbursement
• Incentive-based challenges
• Mental health and mindfulness
• Unlimited Time Off
• Grandparent Leave
• Volunteer Time Off
• Paid Sick Time
• Paid Holidays
• 16 weeks Gender-Neutral Parental Leave
• Restricted Stock Unit Program
• Flexible Spending Accounts
• Life Insurance
• Short and Long Term Disability Insurance
• 401K
• Team building activities
• Celebrations and social gatherings
• Community volunteering events
• Global all hands and local town hall events

Demonstrated experience applying AI within a sales organization — identifying use cases, deploying them in production, and managing data quality, security, and vendor riskDeep knowledge of Lead to Order/Renewal processes in an ACV/ARR environmentExperience partnering with IT: translating field needs into system requirements, negotiating priorities, and aligning to IT capacityAbility to listen to the needs of stakeholders, problem solve to find quality solutions and escalation when needed to overcome obstaclesExperience implementing CRM/SFDC best practicesDemonstrated experience leading large-scale change in how a Sales organization operates, with measurable results10+ years owning sales processes and the sales technology stack at high-growth software/SaaS companies, built in GTM Systems, Business Systems, or Revenue Operations roles, including 5+ years leading global teams. This is a business-side ownership role, not an IT positionDeep, hands-on experience as the business owner of core sales applications, including SFDC and CPQ, Clari, Salesloft, DnB, as well as forecasting, planning, sales engagement, and data enrichment toolsAbility to think and behave strategically while delving into details when appropriate, and to run multiple initiatives simultaneously in a fast-paced environmentBachelor degree in Business, Management, Technology or related field