Senior Director, Sales Operations Remote, USA

Omada Health, Inc.; California (MO); Remote; USD 90,000 - 160,000; Full time

Job summary

This innovative firm is seeking a Senior Director of Sales Operations to lead and enhance their operational strategies. In this high-impact role, you will oversee the entire buyer's journey, optimizing processes and driving performance across various teams. Your leadership will be pivotal in shaping the Revenue Operations strategy, ensuring alignment with company goals while fostering a culture of continuous improvement. Join a fast-growing organization that values diversity, inclusion, and professional growth, and make a significant impact in the healthcare sector by optimizing revenue generation activities.

Benefits

Great Place to Work Certification

Diversity and Inclusion Initiatives

Professional Development Opportunities

Qualifications

• 12+ years in sales operations or revenue operations, focusing on revenue generation.
• Proven ability in sales forecasting and pipeline analysis.

Responsibilities

• Lead development and execution of Revenue Operations strategy.
• Optimize sales force productivity and manage compensation strategies.

Skills

Sales Operations

Revenue Operations

Data Analysis

Leadership

Communication

Strategic Thinking

Problem Solving

Education

Bachelor’s degree in Business or Engineering

Master of Business Administration (MBA)

Tools

Salesforce.com

Sales Productivity Tools

Job description

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

Job overview:

Omada is looking for a Senior Director of Sales Operations to lead and further scale this key function within our organization. This role focuses on every operational aspect of the buyer’s journey by designing, optimizing, and driving performance of the GTM operating system (e.g. data/insights, processes, and technology). The Sr Director of Sales Operations oversees a team of operational talent spanning Sales Operations, Customer Success Operations, and channel operations. This is a high impact position in a fast-growing, highly successful organization that offers tremendous room for professional growth. The position reports to the VP of Commercial Operations.

Your Impact:

• Strategic Leadership: Lead the development and execution of Revenue Operations strategy to support and optimize the performance of all customer facing teams including, Employer Sales, Customer Success, Health Plan Sales, and Partnerships. Lead annual roadmap planning and strategic initiatives to scale operations in alignment with company objectives.
• Sales Force and GTM Optimization: Direct the organizational strategies for sales force productivity including quota management, pipeline management, process optimization, and the design and administration of sales compensation plans. Influence decision-making by developing robust forecasting and pipeline management methodologies.
• Process Excellence: Architect a growth-oriented roadmap for process improvement, with system and tool enhancements that provide data-driven insights to advance productivity metrics across our B2B2C customer journey. Champion a culture of continuous improvement and operational excellence.
• Collaboration and Influence: Build and maintain influential relationships across Sales, Customer Success, Alliances, and Marketing to ensure cohesive strategy execution. Partner closely with senior leadership to enhance sales processes and facilitate successful rollouts of new initiatives.
• Compensation Strategy Management: Guide effective sales compensation strategies in collaboration with People Operations and Finance, managing the annual sales compensation cycle, compensation committee, and governance.
• Cross-functional Integration: Lead Omada’s Commercial roadmap planning. Ensure forecasting and budgeting efforts are harmoniously integrated with broader company processes, driving alignment across departments.
• People Leadership: Lead, coach, and develop a Revenue Operations team and culture aligned with Omada values. Serve as a member of the Commercial Operations senior leadership team.

You will be successful in this role if you have:

• Bachelor’s degree in Business, Engineering, or related field required; Master of Business Administration (MBA) or equivalent experience preferred.
• 12+ years of experience in sales operations, revenue operations, or finance, with a focus on optimizing revenue generation activities.
• Proven ability to drive sales forecasting, pipeline analysis, and delivering actionable reporting and analytics.
• Proficient in Salesforce.com and various sales productivity tools; adept at leveraging technology to enhance sales force efficiency.
• Demonstrated leadership capabilities with a proven track record of building high-performing teams and establishing a culture of accountability and excellence.
• Superior communication and interpersonal skills, with the ability to engage and influence senior leadership and cross-functional teams.
• Strategic thinker with a strong ability to derive insights from diverse data sources and operational feedback to inform strategic decisions.
• Demonstrated ability to harness curiosity to identify and drive innovative solutions and strategic insights, proactively seeking out new opportunities and challenges to optimize revenue operations and achieve organizational goals.
• Experience preparing and scaling a company through high-growth phases; IPO experience is a plus.
• Strategic leadership style, capable of navigating complex challenges and driving the organization towards achieving ambitious goals.

Bonus Points for:

• Experience working in a complex B2B2C GTM.
• Customer-centric mindset with hands-on sales experience is a plus.

About Omada Health: Omada is a virtual-first chronic care provider that nurtures lifelong health, one day at a time. Our care teams implement clinically-validated behavior change protocols for individuals with prediabetes, diabetes, hypertension, and musculoskeletal issues for consistent improvements that stack up. With more than a decade of experience and data, and 24 peer-reviewed publications that showcase our clinical and economic results, we improve health outcomes and help contain healthcare costs.

Our scope exceeds 1,800 customers, including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s. Omada is the first virtual provider to join the Institute for Healthcare Improvement’s Leadership Alliance, reflecting our aim to complement primary care providers for the benefit of our members, and affirming our guarantee to every partner: Omada works different.

Omada is thrilled to share that we’ve been certified as a Great Place to Work!

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.