Senior Director, Retail Store Operations

Michael Kors; New York, Northern (NY, KY); Hybrid; USD 160,000 - 230,000; Full time

Benefits offered by this job

Generous Paid Time Off

Summer Fridays

Internal Mobility Across Brands

Cross-brand Discount

Employee Sales Fav 5 Cards

401k Match

Paid Parental Leave

Wellness Program

Commuter Benefits

Gym Discounts

Job summary

Michael Kors is seeking an accomplished Retail Operations leader to develop and oversee the store and field teams, driving omni-channel excellence across online and brick-and-mortar channels. You will define team strategy, workforce planning, and collaboration with corporate functions to ensure consistent, brand-appropriate communications.

The role emphasizes cross-functional leadership, process improvements, and strong execution to maximize store productivity in a dynamic fashion house setting.

Qualifications

• 10+ years of in-store and/or retail operations experience.
• Strong organizational and project management skills.
• Excellent communication and presentation abilities.

Responsibilities

• Develop and lead the retail operations team with strategy and project plans.
• Drive omni-channel strategy to deliver a seamless customer experience online and in stores.
• Oversee store communications, scheduling, payroll forecasting, and incentive programs.
• Partner with compensation to align with omni-channel growth.
• Collaborate with IT/digital to support store systems and technology.
• Lead real estate initiatives including openings, expansions, relocations, and closures.

Skills

Retail operations

Leadership

Strategic planning

Project management

Communication

Analytics

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

Who You Are

You are a leader who is energetic, collaborative, and has great communication. You thrive in a rapidly changing environment, drive results and have developed a best-in-class omni-support structure for a fashion/retail company. You are curious and have a passion for process and finding efficiencies. You are a developer of talent and know how to build high performing teams.

What You’ll Do

Develop and lead the retail operations team by defining team strategy and project plans to execute initiatives. Drive omni-channel strategy to deliver a seamless end-to-end customer experience that spans both online and stores and maximizes an omni culture. Oversee effective and streamlined store communications while continuing to evolve and innovate our methods of communication. Effectively manage retail workload planning in collaboration with all departments both within the brand and beyond. Lead the store workforce management team to drive efficiencies in store scheduling, payroll forecasting, reporting and administration of census, commission & incentive programs. Partner with corporate compensation department to create strategic compensation programs that align with growing omni-channel business. Work closely with IT and digital teams to support store systems and technology to ensure the business is supported, efficient and innovative Primary liaison between corporate overhead departments and stores to ensure that all information is communicated in a timely, consistent and brand appropriate manner. Escalating where necessary in support of our stores. Oversee execution of real estate initiatives including store opening, expansion, relocation and closing processes. Align with Learning and Development team to support training tools and new hire onboarding process to enhance customer experience and increase store productivity. Oversee field operations team to drive field compliance of back of house standards through regular training and store visits. Drive operational excellence in stores by creating consistent and efficient back of house standards across the entire store fleet. Partner with finance department to leverage efficiencies and expenses.

You’ll Need to Have

10+ years of in store and/or retail operations experience, involving field operations, workforce management and communications Retail experience required Strong organizational, project management and time management skills to successfully implement strategic initiatives from initial idea through execution Strong quantitative, analytical skills with attention to detail and accuracy Strong communication, critical-thinking, and presentation skills; including the ability to provide written and verbal direction effectively

We’d Love to See

Ability to work in a fast paced, dynamic environment and prioritize workload to manage multiple projects with strict deadlines Proven leadership ability, as well as strength in building internal partnerships Ability to think strategically and develop achievable long-term goals

MK Perks

• Generous Paid Time Off & Holiday Schedule


• Summer Fridays


• Internal Mobility Across Brands


• Cross-brand Discount


• Exclusive Employee Sales Fav 5 Cards (MK Discount for friends and family)


• 401k Match


• Paid Parental Leave


• Thrive Wellness Program


• Commuter Benefits


• Gym Discounts

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range: 160,000.00 - 230,000.00 USD

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God's Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched "Watch Hunger Stop," partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP's school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals ( and counting) to hungry children. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.