CLIENT ADVISOR (KEYHOLDER)

Michael Kors; Beverly Hills (CA); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Michael Kors in Beverly Hills is seeking a customer-focused Retail Associate to welcome clients and provide expert product guidance. You will leverage knowledge of luxury goods, upsell complementary items, and handle transactions while maintaining flawless store presentation.

The role requires strong communication, attention to detail, and a passion for delivering personalized service to VIP clients. Experience in luxury retail is preferred, and you will participate in private shopping

Qualifications

• Excellent interpersonal skills to meet and exceed customer expectations.
• Strong verbal communication to clearly convey product information to clients.
• Ability to handle luxury items with care and maintain high quality standards.
• Experience in retail, preferably in luxury or high-end environments.
• Knowledge of current luxury market trends and customer preferences.

Responsibilities

• Customer Engagement: Greet and engage customers warmly, creating a welcoming atmosphere in the store.
• Product Knowledge: Maintain in-depth knowledge of luxury products, including features, benefits, and brand heritage, to provide informed recommendations to customers.
• Sales Performance: Achieve sales targets by effectively selling high-end merchandise and upselling complementary products.
• Personalized Service: Offer personalized styling advice and product recommendations based on individual customer preferences and needs.
• Visual Merchandising: Ensure that product displays are attractive and aligned with brand standards, maintaining the luxury ambiance of the store.
• Transaction Management: Execute high-value transactions accurately, including processing payments and managing returns or exchanges.
• Inventory Management: Perform inventory tasks such as stock checks, reordering items, and organizing stock rooms to ensure product availability.
• Customer Relationship Management: Build and maintain strong relationships with customers to foster loyalty and repeat business, including coordinating private shopping appointments for VIP clients.
• Problem Resolution: Handle customer complaints and issues with discretion and professionalism, aiming for swift and satisfactory resolutions.

Skills

Customer Service

Communication

Attention to Detail

Sales Experience

Luxury Market Knowledge

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

Key Responsibilities

• Customer Engagement: Greet and engage customers warmly, creating a welcoming atmosphere in the store.
• Product Knowledge: Maintain in-depth knowledge of luxury products, including features, benefits, and brand heritage, to provide informed recommendations to customers.
• Sales Performance: Achieve sales targets by effectively selling high-end merchandise and upselling complementary products.
• Personalized Service: Offer personalized styling advice and product recommendations based on individual customer preferences and needs.
• Visual Merchandising: Ensure that product displays are attractive and aligned with brand standards, maintaining the luxury ambiance of the store.
• Transaction Management: Execute high-value transactions accurately, including processing payments and managing returns or exchanges.
• Inventory Management: Perform inventory tasks such as stock checks, reordering items, and organizing stock rooms to ensure product availability.
• Customer Relationship Management: Build and maintain strong relationships with customers to foster loyalty and repeat business, including coordinating private shopping appointments for VIP clients.
• Problem Resolution: Handle customer complaints and issues with discretion and professionalism, aiming for swift and satisfactory resolutions.

Required Skills and Qualifications

• Customer Service Skills: Excellent interpersonal skills to meet and exceed customer expectations and build rapport.
• Communication Skills: Strong verbal communication skills to effectively convey product information and engage with clients.
• Attention to Detail: Ability to handle luxury items with care and precision, maintaining high quality standards.
• Sales Experience: Previous experience in retail, preferably in a luxury or high-end environment, is often required.
• Knowledge of Luxury Market: Understanding of current luxury market trends and customer preferences to provide relevant advice and recommendations.

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate. Compensation Range: 22.00 - 22.00 USD

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.