Senior Director, Retail IT Build & Run

Focus Brands; Atlanta (GA); On-site; USD 130,000 - 180,000; Full time

Job summary

A leading franchise developer in Atlanta is seeking a Senior Director of Retail IT to drive technology modernization across its brands. The ideal candidate will possess extensive experience in retail technology, team leadership, and a commitment to operational excellence. This role is pivotal in managing technology infrastructure and ensuring alignment with business goals, all while fostering a positive culture and supporting franchisee needs.

Qualifications

• Proven track record in retail or restaurant technology operations.
• Experience managing large, diverse teams.
• Consultative approach with restaurant brands.

Responsibilities

• Lead technology infrastructure and support systems for restaurant operations.
• Manage technology team responsible for POS systems and service desk functions.
• Align technology with business objectives for operational excellence.

Skills

Technology leadership

Team development

Cross-functional collaboration

POS systems

Payments technology

Back-office technology

Job description

Description

GoTo Foods ($6B, 6,600 units, www.gotofoods.com ) is looking for a visionary and digital savvy Senior Director of Retail IT – Build & Run , to enable and deliver a large-scale technology modernization and technology unification transformation across the company and for its franchisee brands and operations. GoTo Foods is an Atlanta-based leading franchise developer of global multi-channel foodservice brands with $6B enterprise revenue, 6,600 units, and 3,000 employees. Brands include Auntie Anne's, Carvel, Cinnabon, Jamba, Moe's Southwest Grill, McAlister's Deli, Schlotzsky's, and Seattle's Best Coffee. The role will be based in Atlanta and relocation assistance will be provided for the right candidate.

As the Senior Director of Retail IT - Build & Run , you will lead the technology infrastructure and support systems essential to our restaurant operations. This role is key in managing a technology team responsible for POS systems, payments, back-office technology, and service desk functions across the organization. You will work closely with cross-functional teams to align technology with business objectives and ensure operational excellence. Your empathetic leadership style, commitment to supporting franchisees, and dedication to building a positive, high-performance culture will be crucial in driving the success of the organization.

The ideal candidate will have a wealth of experience in technology leadership, with a proven track record in retail or restaurant technology operations. They should have demonstrated success in managing large, diverse teams, with a focus on team development and cross-functional collaboration. Experience with POS systems, payments, and back-office technology is essential, along with a deep understanding of how to optimize technology infrastructure for operational excellence. The ideal candidate will also have a consultative approach, having worked closely with restaurant brands or similar businesses to implement tailored, scalable technology solutions. A strong commitment to building a positive culture, supporting franchisee needs, and leading with empathy will set them apart as the ideal fit for this role.