Senior Director, Property & Asset Management
Jones Lang LaSalle Incorporated
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Job summary
Jones Lang LaSalle Incorporated seeks a Senior Director in Property and Asset Management for its Healthcare Division. Lead strategic property management across a multi-regional ambulatory portfolio, advocating for tenants and balancing owned and leased assets.
Will drive budgets, process improvements, and technology-enabled solutions while mentoring regional managers and strengthening client relationships. This role emphasizes operational excellence and strategic growth in a dynamic healthcare
Qualifications
- Bachelor's degree required; Master's/MBA or higher preferred.
- 10+ years in progressive commercial property management, healthcare preferred.
- 5+ years in leadership roles managing teams and multi-site portfolios.
- Experience with budget management, financial analysis, and portfolio optimization.
Responsibilities
- Provide strategic leadership and oversee occupier services and property management across a multi-regional healthcare portfolio.
- Develop and implement system-wide policies, procedures, and best practices to drive results.
- Manage budgets, cost recovery, and revenue optimization; monitor A/R and financial performance.
- Lead and mentor multiple property managers and teams; foster accountability and continuous improvement.
- Oversee landlord/tenant relations, lease compliance, and occupant improvements.
- Coordinate operations to enhance occupant experience and regulatory compliance.
- Collaborate with cross-functional teams and drive technology-enabled solutions.
- Support business development opportunities and contribute to M&A integration when applicable.
Skills
Education
Tools
Job description
The Senior Director, Property and Asset Management serves as the strategic leader in overseeing property management and occupier services for a large healthcare system ambulatory real estate portfolio. This leadership role acts as the primary advocate and landlord interface for leased facilities while providing comprehensive property management oversight for owned assets. You will be directly responsible for supporting the goals and objectives of the account leadership team and delivering operational excellence, compliance, and enhanced occupant experience across the portfolio.
As the Senior Director, you will leverage your experience and expertise within the healthcare and property management industries to ensure high-quality results on behalf of the Client. You will provide strategic oversight of occupier services and property management operations across a multi-regional portfolio, ensuring all priorities are developed, met, and delivered through a strategic business plan. This role will ensure the evolution of property management services within the account while engaging and leveraging current client relationships and cultivating new ones.
You are an individual who sees the big picture, acts decisively, and focuses on creating an energized and collaborative environment. You will contribute to the establishment and refinement of work quality and best practices to drive results as a team, including development of system-wide policies and procedures. You are focused on strengthening strategic partnerships with the Client and delivering innovative solutions to expand our value to the client. You will collaborate with other senior account team members to deliver a best-in-class product and network with other Senior Directors within JLL WDX and Markets to ensure products and services being delivered are cutting edge.
You will provide annual and ongoing budget creation and variance analysistoleadership that ties to client and account goals. This includes optimizing utilization of tenant improvement allowances, implementing expense tracking protocols and cost recovery processes, and driving revenue optimization through strategic portfolio management, including the tracking and minimization of outstanding A/R across the Client-owned portfolio. Benchmarking and operational performance metrics must be sourced, delivered, and improvement strategies developed. You must understand industry-standard finance and accounting decision-making and performance metrics when contemplating various strategies, initiatives, and operating decisions.
Your tenure in the property management industry will enable you to provide leadership to multiple regional property managers and property administrators. You will build and develop high-performing property management teams while providing mentorship and career development opportunities to team members. Multi-tasking and flexibility are essential skills needed in this role as you oversee property managers and are held accountable for the performance of their portfolios. You will foster a culture of accountability, service excellence, and continuous improvement.
You will serve as the primary interface between the healthcare system and tenants and landlords across the leased portfolio. This includes managing day-to-day tenant and landlord relationships, ensuring lease compliance, leading issue resolution and occupant advocacy efforts, and negotiating and coordinating occupant improvements and space modifications. Your ability to manage client and vendor relationships will allow for seamless conflict resolution, account maintenance, and overall development of client relationships.
You will coordinate operational activities to enhance occupant experience across both owned and leased assets. This includes ensuring compliance with regulatory requirements and risk mitigation across the portfolio, implementing and maintaining property management technology platforms and reporting systems, and collaborating with cross-functional teams including lease administration, transaction management, and facilities management. You will adopt, promote, participate in, and periodically lead complex change management initiatives.
You are people-focused, seeking out and understanding the needs, perspectives, and motivations of clients and team members alike. Your strong communication and relationship management skills enable effective leadership and stakeholder engagement.
The real estate industry is consistently changing with technology. You'll need to make technology work to your advantage. You must demonstrate proficiency in the use and application of property management and work order technology tools and continually seek opportunities to develop your skillset and deliver appropriate technology solutions and effective deliverables to the client.
You will participate and assist the Account Director in expanding account services and participating in business development opportunities while helping sustain and drive new revenue initiatives. These opportunities may include proactively identifying unforeseen or strategic transaction opportunities. Additionally, you will assist with periodic M&A integration pre and post-acquisition.
- Bachelor's degree required; Master's, MBA, or other advanced degree preferred
- 10+ years of progressive commercial property management experience, preferably in healthcare or medical office environments
- 5+ years in leadership roles managing property management teams and multi-site portfolios
- Proven skills in property management and building operations
- Experience working with corporate clients to achieve real estate performance objectives
- Proven track record of managing tenant and landlord relationships and delivering occupier services
- Experience with budget management, financial analysis, and portfolio optimization
- Strong leadership and team development capabilities
- Proven ability to manage a team consisting of dedicated property managers at varying levels of experience
- Ability to lead/coach diverse teams and identify and develop top talent
- Excellent communication and relationship management skills
- Financial acumen with experience in budget preparation, forecasting, and variance analysis
- Proficiency with property management technology platforms
- Strategic thinking with ability to develop and implement operational improvements
- Strong problem-solving and conflict resolution abilities
- Real estate brokerage or salesperson license required
- Professional certifications (CPM, RPA, or similar) a plus
- Position must be based in California
- Travel required to managed properties across multiple regions
- Collaborative work environment with cross-functional team interaction
Success will be measured by the quality of your work product, your ability to develop winning strategies for client and team experience, operational performance against established KPIs, financial performance of the portfolio, and the strength of client relationships and team development outcomes.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
150,000.00 - 175,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Remote -Fresno, CA, Los Angeles, CA, Portland, OR, Sacramento, CA, San Diego, CA, San Francisco, CA, Seattle, WA
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
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