Senior Director, Product Management – Unified Communications

Vonage; Eastern (KY); Hybrid; USD 221,000 - 290,000; Full time

Benefits offered by this job

401(k)

Leave of Absence

Workers Compensation

Ericsson Care Line

Discretionary Time Off

Job summary

Vonage seeks a Senior Director of Product Management for Unified Communications to own the UCaaS portfolio, translating strategy into actionable roadmaps and measurable outcomes. You will lead a team of directors and PMs, partner with strategy, and align across engineering, sales, marketing and finance to deliver high-impact, on-time releases that drive market leadership.

This role demands 12+ years of product leadership, deep UCaaS expertise, executive stakeholder skills, and a proven track

Qualifications

• 12+ years of product management experience, including senior leadership
• UCaaS/CCaaS or cloud communications experience in B2B/enterprise SaaS
• Domain expertise in unified communications (voice/telephony, video, messaging, mobility)
• Ability to translate portfolio strategy into executable roadmaps and delivery plans
• Strong stakeholder management and executive communication skills
• Experience leading cross-functional, global teams across engineering and GTM
• MBA or advanced degree preferred; Tier 1 cloud UC/UCaaS experience advantageous
• Bachelor’s degree in CS/Eng/Business or related field

Responsibilities

• Own end-to-end execution of the Unified Communications product roadmap
• Lead, mentor and develop Directors and Senior Product Managers
• Coordinate across Engineering, Design, Sales, Marketing, Customer Success and Finance
• Establish portfolio governance and decision-making mechanisms
• Drive launch readiness and go-to-market execution

Skills

Senior leadership

UCaaS/CCaaS

Product management

Roadmap execution

Stakeholder management

Global cross-functional

Communication

Domain expertise in UC

AI features (context)

Tier 1 provider experience

Executive leadership

Education

Bachelor's degree in CS/Engineering/Business

MBA or advanced degree

Job description

Senior Director, Product Management – Unified Communications

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

The UC product organization is at the heart of Vonage's Applications business. As Senior Director of Product Management for Unified Communications, you will have full ownership of execution across the UCaaS portfolio, turning product direction into clear plans, coordinated delivery and measurable business outcomes. Reporting to the GM of UC/CC, you will lead a team of Directors and Senior Product Managers and partner closely with the Head of Strategy to define and maintain the complete product roadmap. Your leadership will ensure priorities are translated into high-quality releases and market impact at scale.

Your key responsibilities:

• Own end-to-end execution of the Unified Communications product roadmap, translating agreed strategic direction into sequenced priorities, delivery plans and measurable outcomes
• Lead, mentor and develop a high-performing team of Directors and Senior Product Managers, setting clear accountability and maintaining a strong operating cadence across the portfolio
• Partner with the Head of Strategy to define and maintain the complete multi-year roadmap, combining market direction and company priorities with delivery capacity, dependencies and customer commitments
• Coordinate Engineering, Design, Sales, Marketing, Customer Success and Finance to convert roadmap priorities into executable plans, resolve dependencies, and deliver compelling products on time
• Establish portfolio governance and decision-making mechanisms that keep teams focused, surface trade-offs early, and ensure resources remain aligned to the highest-impact work
• Own product execution KPIs and business outcomes, including delivery predictability, adoption, quality and commercial impact; report progress, risks and corrective actions to the GM of UC/CC and senior leadership
• Drive launch readiness and go-to-market execution with Product Marketing and commercial teams, ensuring positioning, pricing, enablement and customer rollout plans are complete and coordinated.

What you'll bring:

Required:

• 12+ years of product management experience, with at least 4 years in a senior leadership role managing managers and driving execution across complex, cross-functional portfolios
• Demonstrated success delivering and scaling UCaaS, CCaaS or cloud communications products in a B2B or enterprise SaaS environment
• Deep domain expertise in unified communications, including voice/telephony, video, messaging, mobility and collaboration
• Proven ability to translate portfolio strategy into an executable roadmap, operating plan and reliable delivery across multiple product teams
• Exceptional stakeholder management and communication skills, with the ability to drive decisions, manage trade-offs and provide clear delivery accountability to C-suite and Executive Leadership
• Experience leading execution in a global, cross-functional environment with distributed engineering and go-to-market teams
• Bachelor's degree in Computer Science, Engineering, Business or a related field.
• Experience with AI-driven product features in a communications or collaboration context (e.g. transcription, virtual agents, intelligent routing)
• Familiarity with channel and partner go-to-market models in UC/CCaaS
• MBA or advanced degree in a relevant discipline
• Prior experience at a Tier 1 cloud communications or UCaaS provider.

How you'll benefit:

• 401(k)
• Leave of Absence
• Workers Compensation
• Ericsson Care Line
• Discretionary Time Off (DTO)

US Pay Transparency

$221,000 — $290,000 USD

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice .

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

At Vonage, we celebrate diversity, as it is in the best interest of our employees, customers, and community to do so! Vonage is proud to be an equal opportunity workplace. We are committed to equal employment opportunity for all, including equivalent pay, and will not discriminate against an applicant or an employee based on gender/gender identity, race, color, ancestry/ethnicity, religion/conviction of belief, creed, national origin,sexualorientation, genetic information, age, citizenship, marital status, pregnancy, disability, military status, political beliefs, family status and any other category protected by applicable law. If you would like to see a copy of our EEO policy, orifyou have a disability or special need that requires accommodation, please let us know by emailing [e-mail] .