Senior Director, Partner Data

Jobgether; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote within US

Leadership opportunities

AI-driven validation tools

Cross-functional collaboration

Job summary

Jobgether is seeking a seasoned data operations leader to steer Partner Data Integrations, Operations, and Enablement teams. You will shape end-to-end data strategies, drive scalable integration frameworks, and partner with IT and SIS teams to ensure reliable go-lives across education platforms.

You will collaborate with enterprise data, product, engineering, CRM, and student success teams to standardize data formats, while mentoring multiple teams and driving data-quality initiatives.

Qualifications

• 8+ years leading data operations, technical support, or partner/customer success teams.
• Minimum 3 years managing managers or multiple teams.

Responsibilities

• Lead and develop Partner Data Integrations & Operations and Partner Enablement Data teams with clear duties and standards.
• Design structured case-management processes: intake, triage, escalation, SLAs, monitoring, reconciliation.
• Drive automation to reduce manual work and speed resolutions.
• Own a product-oriented approach to operational work and scale improvements.
• Oversee repeatable SIS integration frameworks (Slate, Banner, Workday) reducing bespoke work.
• Senior technical advisor on partner onboarding and relaunches with IT/SIS teams.
• Build Partner Enablement Data team as a trusted SME on partner systems and data workflows.
• Collaborate with enterprise data, product, engineering, CRM, and partner teams to improve data quality and standards.
• Define and monitor KPIs on case volumes, resolution times, incidents, launches, automation.
• Identify opportunities to improve partner outcomes through richer data integrations and reduced workaround dependence.
• Operate autonomously using data-driven analysis and executive storytelling to drive change.

Skills

Leadership

Data operations

Cross-functional

Executive storytelling

Tools

Snowflake

Databricks

Salesforce

SFTP

APIs

Job description

Accountabilities

- Lead and develop the Partner Data Integrations & Operations and Partner Enablement Data teams, establishing clear responsibilities, operating standards, and leadership capabilities across both functions.

- Design and implement structured case-management processes, including intake, triage, escalation rules, service-level agreements, monitoring, and reconciliation procedures to improve data accuracy and reliability.

- Drive automation and process optimization to reduce repetitive manual work, improve resolution times, and enable teams to focus on complex, high-value challenges.

- Establish a product-oriented approach to operational work, identifying recurring issues and root causes and translating findings into system enhancements, improved integrations, and scalable solutions.

- Oversee the development of repeatable integration frameworks for Student Information Systems (SIS), including Slate, Banner, and Workday, reducing reliance on customized, person-dependent implementations.

- Serve as a senior technical advisor during partner onboarding and relaunches, collaborating directly with partner IT and SIS teams to define integration requirements, resolve technical blockers, and ensure successful go-live.

- Build the Partner Enablement Data team into a trusted subject matter expert on partner systems, data structures, workflows, and integration requirements, supporting partner-facing teams with technical guidance and recommendations.

- Collaborate with enterprise data, product, engineering, CRM, partner support, and student success teams to prioritize architectural improvements, standardize data formats and mappings, and address systemic data-quality issues.

- Own the partner data strategy, including investment priorities, validation and monitoring tools, integration standards, and opportunities to leverage AI-driven validation capabilities.

- Define and monitor performance indicators covering case volumes, resolution times, incident rates, partner launches, automation, and team effectiveness, communicating results and strategic recommendations to senior leadership.

- Identify opportunities to improve partner business outcomes through richer data integrations, enhanced application and retention data, and reduced dependence on partner-specific workarounds.

- Operate autonomously, using data-driven analysis, executive communication, and cross-functional influence to resolve complex challenges and drive organizational change.

Requirements

- At least 8 years of experience leading data operations, technical support, or partner/customer success teams, including a minimum of 3 years managing managers or multiple teams.

- Strong technical fluency in data platforms such as Snowflake and Databricks, integration technologies including file feeds, SFTP, and APIs, and CRM platforms such as Salesforce.

- Demonstrated experience working with Student Information Systems (SIS), including Slate, Banner, Workday, or comparable platforms.

- Professional experience in education technology, higher education, or another partner-based, data-intensive industry.

- A proven track record of building, restructuring, or scaling operational teams and implementing effective intake, case-management, escalation, and service-level frameworks.

- Experience leading partner onboarding, technical implementations, launches, relaunches, or system migrations, with the ability to manage timelines and resolve complex integration challenges.

- Strong understanding of data quality, validation, monitoring, reconciliation, system architecture, and integration standardization.

- Ability to engage directly with partner IT teams and senior stakeholders, explain technical requirements clearly, and build trusted working relationships.

- Experience collaborating with data engineering, enterprise technology, and product teams to translate operational issues into technical improvements and product requirements.

- Familiarity with Agile methodologies and Jira-based work management, including backlog prioritization, epics, and sprints, is an advantage.

- Excellent leadership, coaching, communication, and stakeholder-management skills, with the ability to influence decisions through data-driven reasoning and clear executive-level storytelling.

- A proactive, analytical, and product-oriented mindset, with the ability to balance immediate operational needs against long-term strategic improvements while working independently.

Benefits

- Work arrangement: Fully remote position within the United States.

- Leadership opportunities: Direct responsibility for building and developing multiple teams and shaping the partner data strategy.

- Strategic impact: Opportunity to influence enterprise-wide data architecture, integration standards, automation, and product improvements.

- Professional development: Exposure to modern data platforms, AI-powered validation tools, and complex technology integration initiatives.

- Cross-functional collaboration: Work closely with senior leaders and specialists across data, engineering, product, CRM, and partner management.

- Meaningful mission: Contribute to expanding access to affordable online education and improving the student experience through reliable data and stronger university partnerships.

- Inclusive workplace: Join an organization committed to equal opportunity, diversity, and an inclusive professional environment.

- Compensation: Salary details were not specified in the original job description.

- Additional benefits: Healthcare, retirement plans, paid time off, bonuses, and other compensation benefits were not detailed in the available posting.