Senior Director, Operations Functions Communications

Jones Lang LaSalle Incorporated; Chicago (IL); On-site; USD 175,000 - 181,000; Full time

Benefits offered by this job

401(k) plan with matching company %

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) in Chicago, IL seeks a Senior Director of Operations Function Communications to lead global internal communications for a new function, reporting to the Global Head of Integrated Communications. You will shape the function's narrative, guide leadership messaging, and raise the profile of the COO and Transformation Officer.

The role requires a Bachelor's degree in communications or related field, 15+ years in global internal comms, and proven ability to

Qualifications

• Bachelor's degree in Communications, Public Relations, Journalism, or a related field
• 15+ years of similar experience in global internal communications roles
• Proven experience with senior leaders and executive communications
• Ability to translate complex strategic initiatives into clear messaging
• Experience managing change communications and organizational restructures
• Experience supporting multi-year transformation programs and change management
• Proven ability to influence across a matrixed organization
• Experience building and activating manager cascade programs and networks

Responsibilities

• Build and run the internal communications strategy for the global operations function
• Translate Accelerate 2030 imperatives into clear messages for leaders and teams
• Draft speeches, town halls, all-colleague messages, and leadership content
• Manage executive eminence for the COO and Transformation Officer
• Partner with Corporate and Internal Communications to align messaging
• Track and report on understanding of the function and change, and improve next waves
• Lead a small team of communications professionals and foster development
• Own content channels and governance for intranet, newsletters, video and collaboration platforms

Skills

stakeholder management

change management

communications strategy

delivery of communications

executive storytelling

influencing without authority

cascade programs

leadership coaching

Education

Bachelor's degree in Communications/Public Relations/Journalism

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview: As the Senior Director, Operations Function Communications, you will lead internal communications for JLL’s new global operations function, led by the Chief Operating Officer. This function brings JLL’s operational expertise together across business lines and corporate functions, and it is home to the Transformation Office, which drives JLL’s five-year strategy, Accelerate 2030. Reporting to the Global Head of Integrated Communications, you will work in close partnership with the Chief Operating Officer and his leadership team, including the Transformation Officer who leads Accelerate 2030. You will stand up communications for a function that is being built, not one that already runs. You will shape how the function is understood inside JLL, communicate how we are bringing Accelerate 2030 to life for our teams globally, guide people through reporting-line and ways-of-working changes, and build the internal and external profile of both the Chief Operating Officer and the Transformation Officer. This is a leadership role within JLL’s Integrated Communications team.

Responsibilities:

• Strategy and planning – Build and run the internal communications strategy for the global operations function, aligned to the enterprise internal communications strategy and to Accelerate 2030. Set the narrative for a function that is standing up, so colleagues understand what it is, why it exists, and what it changes.
• Accelerate 2030 communications – Partner with the Transformation Officer to communicate internally how JLL is bringing Accelerate 2030 to life. Translate the strategy and its six imperatives into clear, relatable messages that connect colleagues’ everyday work to the direction of the firm. Build manager enablement programs that equip leaders to cascade Accelerate 2030 messaging to their teams through briefings, toolkits, and talking points. Establish a process for compiling initiative progress and wins into an ongoing Accelerate 2030 narrative that demonstrates momentum and impact.
• Business partnering – Act as trusted advisor to the Chief Operating Officer, the Transformation Officer, and the wider operations leadership team, providing communications counsel, message discipline, and judgment on timing and audience as the function and its scope evolve. Plan and deliver change communications that guide colleagues through reporting-line and organizational changes, new ways of working, and operational shifts. Draft speeches, town halls, all-colleague messages, leadership forum content, and plan the cadence of leadership-to-colleague engagement, including two-way formats such as Q&A and listening sessions.
• Executive eminence – Manage the internal and external profile of the Chief Operating Officer and the Transformation Officer. Plan their key moments, positioning, and thought leadership so their voices land consistently and reinforce the operations and Accelerate 2030 narratives.
• Stakeholder management and collaboration – Work in partnership with Corporate Communications, and Internal Communications so internal, external, and people messaging stay aligned, especially around announcement moments. Build strong relationships with business line and corporate function communications teams to keep messaging, activity, and sequencing coordinated.
• Measurement – Track how well colleagues understand the function, the change, and the Accelerate 2030 story, report on it, and use what you learn to improve the next wave.
• Leadership – manage a small team of communications experts, building capability, giving direction, coaching, and development.
• Channels and content – Own the channel mix and content calendar for the function, including intranet, newsletters, video, and collaboration platforms. Put in place the governance, templates, and approval processes that keep output consistent and on-brand as the function grows.

To apply you need to have:

• Bachelor's degree in Communications, Public Relations, Journalism, or a related field, with at least 15 years of similar experience
• Proven experience in similar global internal communications roles, preferably within a professional services or real estate organization
• Excellent stakeholder management skills, and able to build credible trusted relationships with senior leaders
• Experience in developing and executing creative internal communications strategies which support the delivery of business outcomes
• Strong analytical and problem-solving skills, with the ability to navigate complex issues and provide the appropriate communications solutions
• Excellent communications delivery skills – including planning, writing and editing – comfortable delivering both individually and through others. Able to turn technical subjects into simple and engaging communications.
• Experience in managing communication during times of change, including organizational restructures and culture transformation initiatives.
• Proven experience supporting a multi-year transformation program, ideally with a formal change management approach.
• Experience influencing without authority across a matrixed organization, including business lines, corporate functions, and consulting partners.
• Experience building and activating manager cascade programs and champion networks to drive organizational change.

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Expected compensation for this position: 175,000.00 – 181,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –Chicago, IL

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please view a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.