Senior Director, Operational Excellence

Visionworks; San Antonio (TX); Remote; USD 129,000 - 173,000; Full time

Job summary

A leading company in the optical industry is seeking a Manager of Operational Excellence responsible for enhancing quality systems and driving improvements across multiple facilities. The ideal candidate will have extensive management experience and a strong technical background in engineering, aligning operational strategies with company goals while ensuring compliance and fostering innovation among teams.

Qualifications

• Minimum of 6 years of management experience.
• Able to read and interpret compliance documents.
• Experience managing complex projects.

Responsibilities

• Manage quality systems across multiple optical labs.
• Drive significant process and system changes.
• Lead process improvement initiatives to meet performance goals.

Skills

Analytical skills

Problem-solving

Negotiation

Presentation

Strategic thinking

Education

Bachelor’s degree in science or engineering

Master’s degree preferred

Job description

Responsible for driving operational excellence in our manufacturing facilities by managing our quality systems and enabling continuous improvement throughout all facilities. Conduit between our customers and our manufacturing sites by leading our order management teams and monitoring the voice of the customer. Lead in leveraging data analytics to direct process improvement activities that align with enterprise strategy and drive the right value to the organization.

Pay and Pay Class

Pay Class; Full Time and Remote

Pay: $129,332.40 - $172,442.85

Essential Functions

Responsible for delivering quality product, on-time, while keeping our lab technical systems calibrated and running in four distinct optical labs within the United States.

Responsible for the Unity Enabled Lab quality testing processes.

Develop and maintain a multi-year roadmap that identifies operational improvements to deliver EBITDA, productivity, cycle time and quality goals by year.

Identify and drive large capital projects to optimize manufacturing and delivery processes across all facilities.

Lead direct reports at multiple facilities, along with a cross functional group of indirect reports dedicated to the changing shape of the organization.

Ownership in developing structure of a cross functional group of managers, supervisors, leads and other individual contributors to drive Kaizen continuous improvement programs. Run periodic process to recruit and train members.

Through partnership with Site Directors, drive a culture of innovation by building and implementing initiatives that build ground level skills, communication, and recognition to ignite the collective skills of all associates.

Own Quality Management Systems that ensure quality standards for all manufacturing facilities are consistent and compliant with 21 CFR 820.

Attend facility quality audits and implement corrections as necessary to ensure compliance across all governing bodies.

Leverage VOC across all lines of businesses and order management.

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree of science or engineering focused on chemical, mechanical, industrial, or electrical engineering, master’s preferred or a related field or equivalent experience. Minimum of 3 additional years of experience in functional area

Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports

Experience in a complex matrix organization supporting multiple facilities required

Exceptional problem-solving abilities to drive root cause solutions that deliver with financial acumen

Ability to read and interpret compliance documents and translate to practical, effective procedures required

Manage complex projects where independent action, high degree of initiative and coordination across departments is required

Strong analytical, problem solving, negotiation, presentation, and strategic skills

Current understanding of automated systems, data, and technology

Experience working with external customers or industry partners and leaders to accomplish objectives and foster constructive and collaborative relationships

Experience in implementing significant process and system changes.

Professional written and verbal communication and interpersonal skills to manage teams and develop people required

Strong interpersonal skills

Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.

About the company

All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide on...

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