Senior Director of Revenue Operations

Crisp; Baltimore (MD); On-site; USD 130,000 - 165,000; Full time

Job summary

Crisp, a leading law firm growth company, is seeking a Senior Director of Revenue Operations in Baltimore. This role involves aligning marketing and sales strategies to drive revenue growth, optimizing lead management processes, and utilizing HubSpot CRM effectively. Join Crisp to leverage your expertise in a high-growth environment with exceptional benefits and career advancement opportunities.

Benefits

100% Company Paid Health/Vision/Dental

4% 401K Match

Generous Paid Time Off

Paid Parental Leave for New Parents

Paid Relocation for Non-Local Candidates

Qualifications

• 5+ years in revenue operations or B2B sales.
• Advanced expertise in HubSpot CRM and managing sales processes.
• Exceptional communication across roles.

Responsibilities

• Align marketing and sales to increase pipeline generation.
• Optimize lead management processes for improved sales conversions.
• Deploy actionable reports and dashboards for teams.

Skills

Revenue operations

CRM utilization

Lead management processes

Analytical mindset

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

HubSpot Enterprise Suite

Sales enablement tools

Job description

Join to apply for the Senior Director of Revenue Operations role at Crisp

2 days ago Be among the first 25 applicants

Join to apply for the Senior Director of Revenue Operations role at Crisp

Direct message the job poster from Crisp

Director of Performance Marketing @ Crisp

Please Note: This is an on-site position located in Atlanta, GA. Crisp is committed to supporting candidates by offering relocation assistance for qualified applicants who require moving to the Atlanta area.

About Crisp

Crisp is America's #1 law firm growth company, built on a single belief: the best cases should go to the best attorneys. We've created the most effective growth system for ambitious law firms nationwide, generating over $1 billion in revenue for clients across all 50 states. We help law firm owners cut through market saturation to attract the highest-value cases.

Our proven product-market fit has allowed us to create a vertically integrated ecosystem in the legal industry—we wrote the #1 Best-Selling Book in Legal, produce the #1 Podcast in Legal, and put on the legal industry's #1 Law Firm Growth conference, The Game Changers Summit.

Crisp has been recognized 7x in the Inc. 5000, 9x as one of Atlanta's fastest-growing companies, and featured in Forbes, The Wall Street Journal, and TechCrunch. If you’re looking for a place to work with unmatched opportunities for growth, industry-leading compensation and benefits, and the chance to make a real, tangible impact on the legal industry, Crisp is the place for you.

About The Role

As Director of Revenue Operations, you'll strategically align our marketing and sales teams to increase pipeline generation, accelerate deal velocity, and directly drive revenue growth. You'll design and optimize streamlined processes, ensuring marketing-generated leads seamlessly progress through the sales funnel, significantly improving lead conversion.

Your primary impact will come from enhancing sales productivity through optimal CRM utilization, actionable insights, and continuous improvement of lead management processes.

What You'll Be Doing

• Own the revenue operations strategy, leveraging HubSpot CRM to streamline sales effectiveness, productivity, and pipeline management.
• Optimize marketing-generated lead management processes (distribution, tracking, and progression) to consistently increase sales conversions.
• Create, deploy, and monitor actionable reports and dashboards for Account Executives, BDRs, and Sales Leadership to inform strategic decisions and outcomes.
• Select, implement, and optimize third-party sales enablement tools to measurably enhance sales rep productivity and effectiveness.
• Collaborate proactively and cross-functionally to identify gaps, streamline marketing-to-sales handoffs, and continuously drive pipeline performance improvements.
• Regularly assess platform effectiveness, proactively optimize sales enablement technologies, and demonstrate measurable efficiency gains.
  
  

Requirements

• 5+ years of experience in revenue operations or closely related roles, directly supporting B2B sales teams focused on net-new revenue growth.
• Demonstrated experience building revenue operations infrastructure during periods of high organizational growth (50%+ year-over-year).
• Advanced expertise in configuring and managing HubSpot Enterprise Suite (CRM, Marketing Automation, Reporting, Integrations).
• Proven success creating and deploying robust lead management processes, including scoring models, automated nurturing, and intelligent lead routing.
• Experienced at designing actionable HubSpot dashboards and reports tailored to diverse stakeholder groups, including executives, sales management, and frontline sales teams.
• Deep familiarity integrating third-party sales enablement tools into HubSpot, using both direct integrations and middleware solutions (e.g., Zapier).
• Strong analytical mindset: ability to identify pipeline bottlenecks and recommend practical strategies to improve lead progression and overall sales effectiveness.
• Exceptional communication skills across multiple stakeholders, bridging strategic vision into actionable items.
  
  

Bonus, But Not Required

• Technical skills developing custom HubSpot functionality and integrations (Javascript, Python, React, HubSpot APIs/SDK).
• Familiarity designing attribution models to measure marketing ROI and its impact on pipeline and revenue.
• Previous experience as a frontline sales representative or in direct sales operations roles.
• Experience utilizing and integrating revenue intelligence tools such as Gong or Chorus.
• Proficiency with advanced visualization and analytics tools (Tableau, Power BI, Looker, Domo), extending beyond standard CRM reporting capabilities.
  
  

Benefits

• 100% Company Paid Health/Vision/Dental
• 4% 401K Match
• Generous Paid Time Off
• Paid Parental Leave for New Parents
• Paid Relocation for Non-Local Candidates
  
  

Please apply directly—reaching out to the hiring manager or other Crisp team members won't improve or fast track your application.

Compensation Range: $160K - $200K

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Professional Training and Coaching

Referrals increase your chances of interviewing at Crisp by 2x

Sign in to set job alerts for “Senior Director of Revenue Operations” roles.

Maryland, United States $300,000.00-$360,000.00 55 minutes ago

Baltimore, MD $130,000.00-$165,000.00 2 hours ago

Maryland, United States $260,000.00-$300,000.00 55 minutes ago

Vice President, Strategic Resources Group

Columbia, MD $175,000.00-$200,000.00 2 days ago

Director - Shared Services and Banking Operations

Baltimore, MD $105,000.00-$120,000.00 1 hour ago

Consumer Deposit Support Manager - Bank Operations

Operations Reporting Analyst (Max $20/hr W2)

Manager, Customer Success, North America

Sparrows Point, MD $70,000.00-$85,000.00 3 days ago

Maryland, United States $200,000.00-$300,000.00 2 hours ago

Baltimore, MD $140,000.00-$150,000.00 1 day ago

Senior Assistant, President/Chief Executive Officer and Corporate Board

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.