Senior Director of Restaurant Operations – Papa Johns

DISRUPT; Boston (MA); Sur place; USD 180 000 - 280 000; Plein temps

Avantages offerts par ce poste

Competitive base salary

Performance bonus and incentives

Vehicle/mileage allowance

Health, dental, vision, PTO, 401(k)

Résumé du poste

Papa ERDR is seeking a proven, senior multi-unit operator to lead Papa Johns restaurant operations across New England and New Jersey. You will own field leadership, drive sales growth, and manage profitability for the portfolio.

This executive role requires a track record of results, the ability to coach leaders, and hands-on accountability for EBITDA, labor, and food costs. Regular travel is expected to support growth and openings.

Qualifications

• 7+ years leading multi-unit QSR operations
• Evidence of sales growth and margin improvement
• Full P&L ownership across 20+ restaurants
• Experience with franchise systems (pizza/delivery a plus)
• Knowledge of NJ and New England labor regulations

Responsabilités

• Lead field Directors and Area Operations across NJ and New England
• Own P&L and drive EBITDA, labor, food cost, and margins
• Develop operating plans to grow same-store sales and transactions
• Ensure brand standards, food safety, and franchise compliance
• Coach and promote leaders; build succession within the team
• Partner with People Ops on hiring, staffing models, and compliance
• Collaborate with Marketing on local store marketing and community engagement
• Use data to identify underperformers and lead turnaround plans
• Support openings, remodels, and acquisitions as the portfolio grows
• Contribute to company strategy as a senior leadership team member

Connaissances

Multi-unit leadership

P&L ownership

Franchise system experience

People development

Travel willingness

Bachelor's degree preferred

Labor/KPIs knowledge

Formation

Bachelors preferred or equivalent

Description du poste

About Us

Papa ERDR is a growing QSR franchise group operating Papa Johns restaurants across New Jersey and New England. We're operator-led, people-first, and serious about performance. We invest in our teams, build real systems, and expect our leaders to drive results we can measure.

Description

About Us

Papa ERDR is a growing QSR franchise group operating Papa Johns restaurants across New Jersey and New England. We're operator-led, people-first, and serious about performance. We invest in our teams, build real systems, and expect our leaders to drive results we can measure.

The Role

We're looking for a proven multi-unit, multi-market operator to lead our Papa Johns restaurant operations across New England and New Jersey. You'll own field leadership, operational execution, people development, sales growth, and profitability for the entire Papa Johns portfolio. You'll lead our field leaders, set the standard for operational excellence, and turn strategy into consistent results in every restaurant.

This is a senior leadership role for someone who has already done this successfully and can show the numbers to prove it.

What You'll Do

• Lead, coach, and hold accountable a team of field leaders (Directors and Area Operations leaders) across multiple markets
• Own P&L performance for the Papa John's portfolio, including sales, labor, food cost, controllables, and EBITDA
• Build and execute operating plans that drive same-store sales growth, transaction growth, and margin improvement
• Drive operational excellence in speed of service, order accuracy, food quality, cleanliness, and guest experience
• Ensure consistent execution of brand standards, food safety, and franchise compliance requirements
• Develop a strong leadership bench through structured coaching, performance management, and promotion-from-within pathways
• Partner with People Operations on hiring, retention, staffing models, and labor law compliance across NJ and New England
• Partner with Marketing on local store marketing, promotions, and community engagement to grow sales
• Use data and reporting to identify underperforming restaurants and lead turnaround plans with clear accountability
• Support new restaurant openings, remodels, and acquisitions as the portfolio grows
• Serve as a key member of the senior leadership team, contributing to company strategy and growth

What You Bring

• 7+ years of multi-unit QSR operations leadership, including at least 3 years leading multiple markets and field leaders (Directors or Area Supervisors)
• Multi-brand QSR experience strongly preferred
• A documented track record of results, such as sales growth, margin improvement, turnarounds, reduced turnover, and leaders developed and promoted
• Full P&L ownership across a portfolio of 20+ restaurants
• Franchise system experience; pizza, delivery, or off-premise experience is a plus
• Strong command of labor management, food cost, and operational KPIs
• Proven ability to build accountable, high-performing teams and lead through other leaders
• Working knowledge of employment and labor regulations in New Jersey and New England states
• Willingness to travel regularly throughout New England and New Jersey
• Valid driver's license and reliable transportation
• Bachelor's degree preferred; equivalent operational experience considered

What We Offer

• Competitive base salary
• Performance bonus tied to operational and financial results
• Additional incentives
• [Benefits: health, dental, vision, PTO, 401(k), vehicle/mileage allowance, etc.]
• A seat at the leadership table in a growing, multi-brand franchise organization
• A culture that values people development, innovation, and community impact