Senior Director of Property Management & Operations

Inland Companies, Inc.; Milwaukee (WI); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k)

Job summary

Colliers | Wisconsin seeks a Director of Property Management to lead a premier commercial PM portfolio and drive strategic direction, operations, and client satisfaction. The role oversees a high-performing team, reports to executive leadership, and ensures alignment with firm goals.

The position emphasizes financial oversight, staff development, and new business opportunities, with a focus on delivering best-in-class service and value to clients across asset types.

Qualifications

• Bachelor’s degree in real estate, business, finance, property management or related field.
• CPM, RPA or similar certifications; Real Estate Sales License preferred.
• 7–10+ years in commercial property management with leadership experience.
• Strong knowledge of office, retail, industrial or mixed-use properties.
• Experience with operating budgets, CAM reconciliations, financial reporting and NOI optimization.

Responsibilities

• Set strategic direction and oversee performance of the commercial PM portfolio.
• Lead and develop management staff to achieve client goals and retention.
• Monitor budgets, financial reports, CAM estimates, and reconciliations.
• Cultivate client relationships and serve as strategic partner for growth.
• Identify opportunities for new business and assist in proposals.

Skills

Leadership

Strategic planning

Team development

Client relationship management

Education

Bachelor's degree in real estate, business, finance, property management

Certifications: CPM, RPA, or Real Estate Sales License

Job description

Description

Colliers | Wisconsin is seeking a Director of Property Management to join our team. This leadership role is responsible for driving the strategic direction, operational oversight, and overall performance of our commercial property management portfolio while leading a high-performing team and delivering exceptional client service.

Operational Excellence

· Execute operational strategies and best-in-class practices throughout the entire portfolio of managed assets. Collaborate with industry leaders to further develop and enhance best-in-class operational standards.

· Establish and monitor portfolio-wide checks and balances to ensure a high level of quality in operations and compliance with existing management agreements.

· Oversee operational Key Performance Indicators (KPIs) to monitor operational and financial performance.

· Encourage continuous improvement of philosophy and culture throughout the organization

· Drive execution to ensure properties are successfully transitioned and onboarded to the Colliers | Wisconsin platform.

· Collaborate with the executive leadership team as well as other department heads to ensure all goals are clearly communicated and aligned.

· Participate in quarterly planning sessions.

Staff Development

· Lead, manage, coach, and motivate all management staff.

· Provide guidance in effective recruitment, selection, performance management, development, and retention of high-caliber management staff to carry out property management goals.

· Mentor staff in strengthening their competencies, along with implementing a career development plan, resulting in an effective retention program for key personnel.

· Recognizes expertise and empowers peers and employees to build a dynamic team that is viewed by others as highly productive, capable, and the best in the industry.

Financial Oversight

· Ensure timeliness and accuracy of financial and management reports to third-party clients, including budgets, monthly financial reporting, annual CAM estimates, and reconciliations.

· Integrate with in-house accounting team to ensure a smooth transition of new assets.

· Review the profitability of the portfolio and properties on an annual basis and make recommendations regarding the current portfolio.

Client Satisfaction

· Develop and preserve ongoing client care and development programs focused on retention and growth.

· Serve as a strategic business partner to build strong positive relationships with existing clients, ensuring a high satisfaction level.

New Business Development

· Assist the Market Leader in the identification of opportunities for growth and offer input on prospects for business growth opportunities.

· Review and recommend management fee structures for new or existing opportunities.

· Participate in new business pitches and presentations.

· Integrate with the internal DNA team on the preparation of new business proposals.

· Assist the CFO in negotiating management agreements and determining onboarding timelines and deliverables.

Community

· Maintain strong, collaborative relationships in the local community and support community initiatives aligning with organizational core values.

· Actively participate in community real estate events to promote Colliers in the marketplace.

Requirements

Education: Bachelor’s degree in real estate, business administration, finance, property management, or a related field.

Certifications: CPM (Certified Property Manager), RPA (Real Property Administrator), or similar. Real Estate Sales License.

Experience: Usually 7–10+ years in commercial property management, with several years in a management or leadership role. Property expertise: Strong knowledge of office, retail, industrial, or mixed-use properties, depending on the portfolio.

Financial management: Experience with operating budgets, CAM reconciliations, financial reporting, forecasting, NOI optimization, and expense control.

Who We Are

At Colliers | Wisconsin, we believe strong communities are built through trust, thoughtful service, and doing the right thing. We look for team members who bring:

• An entrepreneurial mindset and desire to continuously improve
• High integrity, accountability, and transparency
• A collaborative approach and strong emotional intelligence

Our Guiding Principles

• Warrior Spirit
  We embrace challenges, pursue excellence, and continually innovate
• Empathy
  We lead with understanding and put people first
• Better Together
  We believe teamwork drives better outcomes

Colliers | Wisconsin and Inland Companies offer a competitive salary and benefits package, including health insurance, 401(k), and additional benefits.