Senior Director of Operations

Avature; Milwaukee (WI); On-site; USD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Director of Operations to lead the Wisconsin Works Project in Milwaukee. This pivotal role focuses on reducing public assistance reliance by empowering low-income families through work and self-sufficiency. The ideal candidate will drive strategic operations, foster client relationships, and lead initiatives ensuring program excellence. With a commitment to innovation and excellence, this position offers a unique opportunity to make a significant impact in the community. Join a team that values diversity, equity, and inclusion while enjoying a comprehensive benefits package, including unlimited time off and professional development opportunities.

Benefits

Competitive Compensation

Comprehensive Insurance Coverage

Unlimited Time Off Package

401K Retirement Savings Plan

Tuition Reimbursement

Professional Development Opportunities

Employee Assistance Program

Recognition Platform

Qualifications

• 12+ years of relevant professional experience required.
• Experience with TANF policy and Wisconsin Works/W2 program preferred.

Responsibilities

• Establish strategic operations plans and objectives for the project.
• Develop and implement operations processes to ensure customer satisfaction.
• Build and execute an operational strategy for superior client experience.

Skills

Strategic Planning

Client Relationship Management

Operational Excellence

Team Leadership

Process Improvement

Education

Bachelor's degree in relevant field

Tools

Automated Solutions

Job description

Maximus is thrilled to offer an exciting opportunity for a Senior Director of Operations within the Wisconsin Works (W2) Project in Milwaukee, WI. This critical leadership role drives the project's mission to reduce reliance on public assistance by empowering low-income families through work and self-sufficiency. The Senior Director will shape strategic operations, foster client relationships, and lead initiatives to ensure program excellence and innovation.

This position is contingent upon award of the program

Why Join Maximus?

• Competitive Compensation - Quarterly bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Participate with executive management to establish strategic Operations plans, objectives, initiatives, and work plans for the project.
• Establish and maintain relationships with representatives of client agencies and stakeholders to promote and develop Maximus services.
• Develop, implement, and administer Operations processes and policies to ensure customer satisfaction, improved efficiency, and high productivity.
• Responsible for strategic planning and tactical execution for organizational excellence.
• Build a strong management team and direct assigned staff to ensure the completion of work in a timely and efficient manner.
• Align objectives, measure results, conduct developmental discussions and complete performance reviews.
• Build and execute an operational strategy to deliver a superior client experience.
• Create capacity for business and people growth, development, continuous improvement, and project compliance with contract operational service level agreements.
• Maintain an understanding of and ensure compliance with Maximus policies, project policies and procedures, and state and federal regulations applicable to programs administered by Maximus.
• Collaborate and work closely with clients and leadership team on project specific directives/initiatives.
• Assist in the development of automated solutions to improve efficiency, productivity, and customer satisfaction.
• Leverage technology, continuous improvement, and transformational change initiatives to optimize business processes.
• Serve as a key member of Project leadership team.
• Communicate and collaborate with management, supervisors, and staff to identify challenges and opportunities and to develop creative and innovative solutions for operational excellence.
• Provide guidance, direction and development for Operations directors and managers.
• Coach, set expectations, conduct performance appraisals, and provide career development, succession planning, corrective action, and recognition for assigned staff.

Minimum Qualifications:

• Bachelor's degree in relevant field of study and 12+ years of relevant professional experience required.
• Must be willing and able to work onsite in Milwaukee, WI.
• Experience with TANF policy and programs, specifically Wisconsin Works/W2 program and associated systems is strongly preferred.
• Current or recent certification as W2 FEP by WI DCF is strongly preferred.

#HumanServices #LI-Onsite

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.