Senior Director of Infrastructure Operations

PTR Global; United States; On-site; USD 160,000 - 180,000; Full time

Job summary

PTR Global is seeking a Senior Director of Infrastructure Operations to lead the global Infrastructure and Operations landscape. This role involves overseeing cloud, data center, and IT operations while ensuring exceptional customer service and aligning IT strategy with business needs. The ideal candidate will have extensive experience in cloud and data center management and demonstrate exceptional leadership skills.

Qualifications

• Extensive experience in cloud management, preferably AWS.
• Strong vendor management skills with contract negotiation experience.
• Ability to present technical information at the executive level.

Responsibilities

• Develops and controls the I&O global budget and optimizes cloud solutions.
• Leads the transition to cloud and manages the lifecycle of global infrastructure.
• Builds and maintains relationships with technology leaders and business executives.

Skills

Leadership

Cloud Management

Vendor Management

Data Center Solutions

IT Budgeting

Communication Skills

Team Development

Network Management

Systems Management

Risk Management

Education

Bachelor’s or Master’s Degree in IT or related field

Job description

Senior Director of Infrastructure Operations

Senior Director of Infrastructure Operations

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The Senior Director of Infrastructure and Operations is a direct report to the CIO and is responsible and accountable for the totality of the global Infrastructure and operations landscape. This responsibility includes cloud, data center, network, voice, systems, end user experience, Helpdesk, NOC and SRE operations. This individual must have a technical background and as part of the IT Leadership team, will set the mission and roadmap for the I&O organization. The individual is also responsible for providing the right experience and excellent customer service working strongly with leadership across the company.

Essential Duties and Responsibilities

• Creates and executes the strategy and roadmap for the I&O organization
• Ability to instill confidence in the business and demonstrate the value of IT.
• Develops, controls, and owns the I&O global budget
• Responsible for transition to the cloud, management of cloud spend and optimizing cloud solutions for the company
• Responsible for the lifecycle management of global infrastructure
• Build best in class ITSM practices to drive operational efficiencies
• Develops, monitors and delivers monthly metrics to execute on commitments
• Increases visibility of the technology landscape and its associated risk (and management of that risk)
• Supports the transformational activities of the team and the company’s product roadmap in a dynamic environment
• Builds an end user strategy that secures our assets and optimizes our spend
• Build and maintains relationships with technology leaders and business executives to develop a clear understanding of business needs.
• Responsible for the development and implementation of a strategic roadmap for the I&O organization
• Identify gaps, hire, develop, and retain a high performing and diverse team.

Knowledge, Skills, and Abilities

• Exceptional leadership skills with the ability to develop and communicate an InfraOps vision and plan that inspires and motivates staff and aligns to the IT and business strategy.
• Ability and experience presenting at the executive level.
• Extensive Data Center solutions and Management experience.
• Extensive cloud management experience with strong preference on AWS expertise
• IT budgeting and financial management.
• Strong vendor management and partner relation skills. Understand and negotiate contracts.
• Demonstrated ability to develop and execute a strategic people plan that ensures the right people are in the right roles to be successful, engaged, and happy.
• Deep network and voice management expertise
• Deep systems and database management expertise
• Extensive experience leading a fragmented environment with global footprint.
• Strong written, oral, and presentation communication skills.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting, Data Infrastructure and Analytics, and Computer and Network Security

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