Senior Director of Global Accounts

Pacific West Site Services, Inc.; St. Louis (MO); On-site; USD 150,000 - 175,000; Full time

Job summary

Pacific West Site Services, Inc. seeks a Senior Director of Global Accounts to plan, develop, and implement customer strategies for retention and growth within a global context. The role ensures contractual compliance across customer locations and leads cross-functional efforts to expand key programs.

The ideal candidate has a strong background in strategic account management, exceptional communication, and leadership capabilities to drive growth across regions and complex client portfolios.

Qualifications

• Bachelor’s degree in business or related field with 5–10 years of relevant experience.
• Requires strong communication and leadership skills.
• Experience in client retention and growth strategies is preferred.

Responsibilities

• Develop and implement customer strategies to retain and grow existing accounts.
• Provide direction to grow and retain client programs across regions.
• Coordinate with marketing, operations, and sales to align strategies.
• Strengthen senior-level relationships with key stakeholders globally.
• Monitor budgets and report on growth initiatives and variances.

Skills

Strategic leadership

Excellent communication

Sales process

Presentation skills

Team collaboration

Education

Bachelor's degree + 5–10 years experience

Job description

Title: Senior Director of Global Accounts

Job Description: NOW HIRING: Senior Director of Global Accounts

Compensation: $150,000-$175,000 per year

Job Overview

The Senior Director of Global Accounts will be responsible for planning, developing, and implementing customer strategies for the retention of existing business and growth within a specific region. The senior director will also ensure contractual compliance for the services being provide at each of the customers locations .

Roles & Responsibilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Other duties may be assigned.
• Provide direction and develop growth and retention for client specific programs
• Review research to anticipate competition and market trends and translate customer’s attitudes of services and relationship
• Consult with development teams on market requirements and product features
• Communicate strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team
• Coordinate and align strategy with corporate growth plan
• Work with other departments to help develop relationship with regards to, pricing, positioning, and packaging
• Evaluate and analyze program results and present recommendations for changes in strategy
• Strengthen and manage the relationship at senior level with the customer’s key stakeholders including global procurement and any other appropriate business functions to leverage best results
• Identify appropriate potential acquisition targets in relevant businesses and markets globally, as part of the strategy to drive growth
• Support the preparation of regional business cases for any additional resources required to drive the expansion
• Actively and proactively support the development of the global sales pipeline, via the regions, through global connectivity and insight
• Support in the development of team including regular coaching and feedback, driving best practice
• Oversee the development, implementation and achievement of annual budgets related to growth with the customer.
• Monitor any variances and report on corrective actions necessary.
• Support key decisions on total customer investment

Qualification

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely.

Education and/ or Experience: Bachelor’s degree in Business Management, or a related field from a four-year college or university with 5-10 years of experience; or equivalent combination of education and experience.

Certificates, Licenses, Registrations: May be required to have a valid driver’s license.

Knowledge, Skills, and Abilities

• Requires strong communication skills including verbal and written
• Self-motivated and strong initiative, with ability to be a team player
• Concise and timely communications both internally and externally
• Able to integrate written and verbal skills into the sales process
• Strong presentation skills

Supervisory Responsibilities

Carrying out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

Equal Employment Opportunity

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the‑art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.