Account Director

Pacific West Site Services, Inc.; New York (NY); On-site; USD 140,000 - 150,000; Full time

Benefits offered by this job

Benefits package

Job summary

SBM Management Services, LP seeks an Account Director to lead a portfolio, drive organic growth, and retain existing business through strategic planning and leadership. The role emphasizes aligning with SBM’s vision, communicating value, and coordinating across departments. Travel to client sites is required.

The candidate should bring experience in operations and account management, with the ability to develop presentations and reports that convey impact and results.

Qualifications

• Bachelor’s degree in Business Management or related field required; 5-8 years experience for Level I/Level II option.
• Level II requires 8+ years of experience; equivalent combination of education and experience.
• Certificates/Licenses: May require valid driver’s license.
• Strong communication and leadership abilities to drive growth and retention.

Responsibilities

• Deliver value to SBM customers to promote advocacy and align with SBM’s growth plan
• Provide leadership to support existing program retention and organic growth
• Ensure sites within the portfolio comply with contractual agreements and SBM processes
• Adhere to reporting requirements including internal reviews and portfolio updates
• Travel is required to assess site performance and relationship health
• Identify opportunities to innovate and introduce next-level solutions across portfolio
• Communicate SBM vision and value propositions to internal teams
• Coordinate interdepartmentally to support operational excellence and growth
• Manage leadership succession planning through regular evaluations
• Conduct management meetings to reinforce accountability and motivation
• Perform other duties as assigned

Skills

Leadership

Strategic thinking

Communication skills

PowerPoint presentations

Report writing

Education

Bachelor’s degree in Business Management or related field

Bachelor’s degree in Business Management or related field (Level II with 8+ years experience)

Certificates, Licenses, Registrations may be required (driver’s license)

Job description

Title: Account Director

Job Description: NOW HIRING: Account Director Compensation: $140,000-$150,000 per year

SBM is a global organization revolutionizing facilities maintenance and soft services through our innovative technology. We provide scalable solutions and empower our people through technology to meet the needs of every client to the highest standards and uniqueness of each building. We're searching for a dynamic Account Director with experience in operations and account management and can lead their assigned portfolio to consistent success through strategy, leadership and a deep understanding of our vision and mission.

Job Overview

The Account Director plays a key role in leading efforts to achieve organic growth goals. Account Directors will also focus on developing and implementing strategies for the retention of existing business by performing the following duties personally or through subordinate managers.

Roles & Responsibilities

• Deliver value to SBM customers in an impactful way to promote advocacy and align with SBM’s established growth plan
• Provide leadership and direction to support existing program retention and organic growth to meet individual account and corporate growth goals
• Ensure all sites within the portfolio maintain compliance with contractual agreements, SBM’s internal performance management system (4Insite), standardized processes, corporate departments, and company initiatives
• Adhere to all required customer and internal reporting requirements, including but not limited to internal growth and status updates, customer-facing business reviews, and monthly portfolio updates
• Travel is required to assess site performance levels and health of relationship
• Seek service enhancements to streamline operations, deliver efficiencies, and improve the customer experience
• Proactively assess customer and industry trends to identify opportunities to innovate and introduce next-level solutions across customer portfolio
• Understand and effectively communicate the vision, mission, and value propositions of SBM and all corporate departments
• Work interdepartmentally to support operational excellence and growth opportunities
• Manage leadership succession planning through regular evaluation of site and portfolio leadership competency to ensure continuous and scalable growth
• Conduct management meetings to order reinforce ownership, connection, and incentivization through all employee levels
• Perform other duties, as assigned

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Education and/ or Experience Level I - Bachelor’s degree in Business Management, or a related field from a four-year college or university with 5-8 years of experience; or equivalent combination of education and experience.
• Level II - Bachelor’s degree in Business Management, or a related field from a four-year college or university with 8+ years of experience; or equivalent combination of education and experience.
• Certificates, Licenses, Registrations May be required to have a valid driver’s license.
• Skills/Abilities Ability to set SBM apart by creating an exceptional experience for internal teams and customers.
• Dynamic communication skills required to effectively present to internal teams and external customers.
• Ability to develop PowerPoint presentations and report documents with effective messaging.

Supervisory Responsibilities

• Carrying out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

Benefits

• Benefits: SBM offers comprehensive benefit packages.

For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

Careers – SBM

Equal Opportunity

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces.

We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale.

Our approach is centered on providing scalable, predictable, and repeatable results across space types.

With our experience in state-of-the-art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.