Senior Director of Enterprise Application Services (EAS)

City of New York; New York (NY); On-site; USD 145,000 - 165,000; Full time

Job summary

The Department of City Planning (DCP) in New York City seeks a Senior Director of Enterprise Application Services (EAS) to lead multiple software teams delivering mission-critical applications on the .NET/C#/SQL/Azure stack, open-source platforms, and PaaS solutions including Microsoft Dynamics 365. The role reports to the CIO and champions modern, scalable, secure software delivery.

You will drive enterprise strategy, enforce architecture standards, and guide the SDLC while collaborating with

Qualifications

• Master’s degree required; three years in administrative/managerial/ executive capacity in applications development, systems development, data communications and networking, database administration, data processing, or staff supervision.
• Bachelor’s degree plus four years of progressive experience in IT roles.
• Four years of progressively responsible IT experience, with at least 18 months in admin/managerial/supervisory duties.
• Combination of education and experience acceptable per NY City rules; must include a four-year high school diploma or equivalent and three years of relevant supervisory experience.

Responsibilities

• Define and drive the enterprise application services strategy, roadmap, and architectural direction.
• Lead and mentor software engineering teams for custom apps, open-source solutions, and SaaS/PaaS platforms.
• Ensure architecture standards, governance, and secure development practices across teams.
• Oversee ALM/SDLC processes: requirements, design, development, testing, deployment, maintenance.

Education

Master’s degree in Computer Science or closely related field

Bachelor’s degree from an accredited college or university

Four years of progressively responsible IT experience

Three years of administrative/managerial/executive experience

Job description

Senior Director of Enterprise Application Services (EAS)

• Full-time
• Agency: DEPARTMENT OF CITY PLANNING
• Salary Band: $150,000+
• Compensation: USD 145,000 - USD 165,000

DISCLAIMER: Only candidates with permanent Civil Service status in the Computer Systems Manager title, those reachable on the Computer Systems Manager list, or those serving in a comparable civil service title can be considered for this position.

THE AGENCY

The Department of City Planning (DCP) plans for the future of New York City, working to create thriving and dynamic neighborhoods with access to housing and jobs, resilient infrastructure, and a vibrant public realm. The Department engages communities to develop inclusive plans, expands housing access and economic opportunity, and plans for long-term sustainability.

DCP supports the City Planning Commission in its annual review of hundreds of land use applications. The Department also advises on citywide strategic and capital planning, analyzes data, conducts policy analysis, and creates open data and civic engagement tools.

The Department of City Planning offers staff meaningful opportunities to help shape the future of New York City and address some of its most pressing challenges. The Department values public service, collaboration, and creativity, and supports professional development. Learn more about DCP at www.nyc.gov/planning.

THE DIVISION

Information Technology Division’s (ITD) vision is to become a dynamic and vibrant technology delivery organization of the New York City government that leads business transformations and technology innovations to enable citizen‑centric smart urban planning, while promoting a culture of collaboration, talent development, and equity. ITD is responsible for developing technology solutions to support agency needs and citywide asks, including City Charter mandates, grant funding requirements, and citywide geospatial services, and maintaining systems infrastructure and endpoint assets, to optimize operational efficiency, promote innovation, and collaborate with other city agencies to enhance service accessibility to citizens. The division provides necessary computing infrastructure and productivity‑enhancing technology tools in a hybrid mode (on premise and in the cloud), to support DCP’s interdisciplinary staff across five boroughs, including planners, urban designers, project managers, and executive management. The division is comprised of experienced and talented software engineers, geographic specialists, service engineers, and technology leaders who specialize in managing system infrastructure, cyber security, geospatial data engineering, application services, and portfolio management.

THE ROLE

ITD is seeking a Senior Director of Enterprise Application Services (EAS) to lead and manage its application development portfolio. This is a senior technology leadership role responsible for overseeing multiple software engineering teams that deliver mission‑critical applications across the Microsoft .NET/C#/SQL Server/Azure stack, Open‑Source technology stacks, and off‑the‑shelf Platform‑as‑a‑Service (PaaS) solutions including Microsoft Dynamics 365. The Senior Director will report to the Chief Information Officer (CIO) and will be a key member of the ITD leadership team, driving enterprise application strategy, architectural governance, secure development practices, and the delivery of scalable, reliable software systems in support of DCP’s planning and operational goals.

ITD is at the forefront of shaping the city’s future, building the digital infrastructure that powers land use review, neighborhood and urban planning, and community development decisions affecting millions of New Yorkers every day. The Senior Director of Enterprise Application Services will have the opportunity to lead a talented, mission‑driven team responsible for a diverse portfolio of enterprise applications and critical citywide systems, including Geosupport and geospatial services, to help drive innovation, modernize essential services, and deliver technology solutions that empower planners, policymakers, and communities across the five boroughs. This role is ideal for a visionary technology leader who is passionate about building high‑performing teams, advancing modern application development practices to build new digital capabilities to enable and expedite reforms to deliver affordable housing and solve complex urban challenges.

Under general direction, with wide latitude for the exercise of independent judgment, the responsibilities of the Senior Director of EAS include, but are not limited to, the following:

Strategic and Technical Leadership

• Define and drive the enterprise application services strategy, roadmap, and architectural direction in alignment with DCP’s business goals and ITD’s technology vision.
• Lead, mentor, and grow high‑performing software engineering teams responsible for custom application development, open‑source solutions, and SaaS/PaaS platform implementations.
• Establish and enforce enterprise architecture, solution architecture, and application architecture standards, patterns, and governance processes across all development teams.
• Evaluate emerging technologies and architectural approaches and provide executive‑level recommendations to drive continuous improvement and modernization of DCP’s application portfolio.
• Champion Agile and Scrum delivery methodologies across all teams, ensuring consistent adherence to sprint planning, retrospectives, and iterative delivery practices.
• Oversee the full Application Lifecycle Management (ALM) and Software Development Lifecycle (SDLC) processes, including requirements, design, development, testing, deployment, and maintenance.

Application Development and Engineering

• Oversee the design, development, testing, and deployment of enterprise applications using the Microsoft .NET/C#/SQL Server/Azure technology stack.
• Direct Open‑Source technology teams leveraging frameworks and platforms such as Python, Node.js, PostgreSQL, Linux‑based infrastructure, and containerized cloud deployments.
• Govern the configuration, customization, and integration of off‑the‑shelf PaaS solutions, with particular emphasis on Microsoft Dynamics 365 (CRM/ERP modules) and the Microsoft Power Platform.
• Lead design and development of browser‑based, map‑integrated, responsive web applications, integrating complex GIS datasets and geospatial JavaScript libraries.
• Ensure all application systems are designed and implemented for performance, scalability, high availability, accessibility (ADA/WCAG), and business continuity.
• Lead architectural planning for cloud and hybrid (on‑premise/Azure cloud) solutions, incorporating Azure App Service, Azure SQL Database, Azure Functions, Azure DevOps, and related services.
• Define, standardize, and enforce coding standards, documentation practices, code review processes, and automated testing frameworks across all development teams.

Security and Compliance

• Embed security‑by‑design principles throughout the SDLC, ensuring all applications comply with NYC Citywide Cybersecurity standards, OWASP Top 10 guidelines, and applicable federal and state regulatory frameworks.
• Partner with the ITD Infrastructure and Security Management (ITD‑ISM) team and NYC Office of Technology and Innovation (OTI) Cyber team to implement threat modeling, vulnerability assessments, penetration testing, business continuity/disaster recovery (BCP/DR) planning, and security patching protocols.
• Establish and oversee role‑based access controls, identity and access management (IAM) integrations, and data privacy protections across all managed systems.
• Ensure all applications maintain audit trails, logging, monitoring, and incident response procedures consistent with agency and citywide security policies.

PMO Collaboration and Stakeholder Engagement

• Collaborate with the ITD Project Management Office (PMO) to align application delivery with established project management standards, governance frameworks, and portfolio reporting practices.
• Partner with DCP business owners, planners, urban designers, executive leadership, and shared services under PMO to gather requirements, define project scope, manage stakeholder expectations, communicate delivery status, and perform QA/QC processes.
• Prepare technical and administrative recommendations for executive management to inform technology investment decisions, procurement actions, and vendor selection.
• Manage vendor relationships, service‑level agreements (SLAs), contracts, and associated budgets to ensure technical quality and cost‑effective delivery.
• Support capital and expense plan development for product builds, platform subscriptions, professional services engagements, and infrastructure investments.

People Management and Team Development

• Directly manage a team of IT architects, technical leads, software engineers, and database developers across multiple application development units, including both City staff and contracted consultants as needed.
• Allocate resources strategically across competing project priorities, balancing maintenance and operations commitments with new development initiatives.
• Establish clear performance expectations, allocate resources effectively, provide constructive feedback, and develop individualized professional growth plans to enhance team capabilities.
• Foster a high‑performance culture rooted in accountability, inclusivity, collaboration, continuous learning, innovation, and knowledge sharing aligned with DCP’s organizational values.
• Conduct formal performance evaluations in accordance with Equal Employment Opportunity (EEO) policies and Human Capital (HC) processes within designated timeframes.
• Drive recruitment, onboarding, and retention of high‑performing EAS staff talent in a competitive market.
• Provide coaching, mentoring, and professional development guidance to EAS staff.
• Identify future agency leaders and provide the support and training needed to support succession planning.
• Prepare strategy and prioritization for staff recognition that can be shared when opportunities are available for promotions, awards or other non‑monetary support.

Professional Conduct

• Comply with all NYC and DCP rules and regulations and standards of conduct.
• Observe regulations and agency guidelines concerning work hours, leave, mandatory training, hiring, vendor engagement, and procurement process.
• Team effectively with other ITD directors, managers, supervisors, and staff.
• Provide timely and updated contributions for weekly/monthly/on‑demand status reports.
• Strive for and maintain professional certifications.

COMPUTER SYSTEMS MANAGER - 10050

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full‑time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full‑time, satisfactory experience as described in "1" above; or

3. A four (4) years of progressively more responsible, full‑time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four‑year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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