Senior Director, LGBTQ+ Aging & Community Services

Friendly House Inc; Portland (OR); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

403(b) employer match

On-site fitness center

Discounts on Preschool, After School,

Summer Camp programs

Paid time off

Job summary

Friendly House is seeking a Director of Community Services to provide strategic leadership for our aging services programs, with a focus on LGBTQ+ older adults. This role oversees Elder Pride Services, Senior Program, DEIA initiatives, contracts, budgets, and fundraising efforts.

The Director will supervise staff and volunteers, develop and evaluate programs, ensure quality, and build strong partnerships with community organizations and funders.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of three years of progressively responsible experience in nonprofit, social service, aging, healthcare, or community-based programming.
• Demonstrated experience supervising, coaching, and developing staff.
• Experience with program development, implementation, evaluation, and continuous improvement.
• Experience managing contracts, grants, or government‑funded programs, including compliance and reporting requirements.
• Strong organizational, communication, problem‑solving, and project‑management skills.
• Demonstrated commitment to diversity, equity, inclusion, accessibility, and culturally responsive services.
• Ability to work effectively with people from diverse backgrounds, identities, ages, abilities, and life experiences.

Responsibilities

• Provide strategic and operational leadership for Friendly House Community Services programs.
• Hire, supervise, coach, mentor, evaluate, and support program staff (most of whom are members of ILWU Local 5), and volunteers.
• Foster a collaborative, accountable, and supportive team culture.
• Ensure high-quality, accessible, culturally responsive, and participant-centered service delivery.
• Advocate for older adults, with particular expertise and/or commitment to LGBTQ+ older adults, and promote best practices in aging and social service programming.
• Develop, implement, evaluate, and continuously improve programs and services in response to community needs.
• Monitor program outcomes and use data, participant feedback, and community input to inform program development and decision‑making.
• Coordinate with subcontractors and community partners to ensure effective service delivery and contract compliance.
• Work closely with the Executive Director and Finance Director to secure, monitor, administer, and comply with community service contracts.
• Participate in budget development and monitor program budgets, expenditures, and financial performance.
• Support and participate in fundraising efforts, including identifying funding opportunities, developing relationships with funders and donors, and contributing to grant applications and reports as needed.
• Build and maintain strong relationships with community partners, government agencies, funders, service providers, advocacy organizations, and other stakeholders.
• Represent Friendly House in community meetings, coalitions, professional networks, and other external settings.
• Be available to support teams in addressing staffing challenges, complex participant situations, and other emerging issues.
• Demonstrate flexibility and a willingness to work alongside program staff and temporarily assume program responsibilities when needed, while balancing these responsibilities with the Director’s broader management and leadership duties.
• Provide leadership in organizational DEIA efforts and chair the DEIA Committee.
• Actively work to build and sustain a workplace and service environment grounded in diversity, equity, inclusion, accessibility, and belonging.
• Identify opportunities for innovation, collaboration, and systems‑level improvements that strengthen Friendly House’s impact in the community.
• Support Friendly House's mission of building community, strengthening connections, and ensuring that people have the resources and relationships they need to thrive.
• Demonstrated ability to work collaboratively within a multifaceted organization with diverse programs, perspectives, and stakeholders, balancing competing organizational priorities, program needs, and the often complex or competing needs of participants and community members.
• Ability to build consensus, communicate clearly, exercise sound judgment, and remain focused on Friendly House's mission when priorities compete.
• Perform other duties as assigned.

Skills

Staff supervision

Program development

Budget management

Contract compliance

Communication

Problem solving

Project management

DEIA commitment

Relationship building

Education

Bachelor's degree in social work, human services, public administration, gerontology, nonprofit management

Job description

Friendly House is seeking a Director of Community Services to provide strategic leadership for our aging services programs, with a focus on LGBTQ+ older adults. This role oversees Elder Pride Services, Senior Program, DEIA initiatives, contracts, budgets, and fundraising efforts.

The Director will supervise staff and volunteers, develop and evaluate programs, ensure quality, and build strong partnerships with community organizations and funders.