Senior Director, Laboratory Operations - Marlborough, MA

Quest Diagnostics Incorporated; Marlborough (MA); On-site; USD 200,000 - 240,000; Full time

Benefits offered by this job

Medical & dental cover from Day 1

Best-in-class well-being programs

401(k) with company match

Employee stock purchase plan

Paid time off & holidays

Job summary

Quest Diagnostics Incorporated in Marlborough, MA seeks a Senior Director, Laboratory Operations to oversee lab units with substantial revenue and ~400–500 staff. You will ensure quality, regulatory compliance, and overall lab budget, while leading a ~15-person team and driving continuous improvement across the network.

The role is onsite in Marlborough with significant cross-functional collaboration across R&D, Sales, Finance and IT.

Qualifications

• Bachelor's degree in Life science or engineering required.
• Master's degree in Life Science or Business preferred.
• Minimum 10 years in laboratory or manufacturing operations management in regulated industries.
• At least 5 years of demonstrated overall management and P&L responsibilities.
• Experience with highly automated operations and LEAN principles.

Responsibilities

• Develop and implement Lab Ops strategies, plans, and initiatives to improve operations and drive revenue growth.
• Oversee daily operations, ensuring quality, safety, and regulatory compliance.
• Manage resource allocation, scheduling and workflow to optimize throughput and reduce downtime.
• Take full P&L responsibility for Lab operations, including budgeting and financial performance data.
• Drive a culture of innovation and operational excellence across Lab Ops.
• Lead implementation of daily management system across lab departments.
• Provide technical guidance to cross-functional teams on process improvements.
• Collaborate with NLO, Automation, and vendors to evaluate new technologies and best practices.
• Coordinate HR activities related to hiring, policies, and worker's compensation issues.
• Ensure open communication between laboratories and other stakeholders (IT, client services, sales, etc.).
• Manage a team of ~15 direct reports and monitor turnaround times for assays.
• Establish preventive measures for delayed reports and coordinate QA activities.

Skills

Laboratory operations management

P&L management

LEAN / continuous improvement

Regulatory compliance (FDA/CLIA)

Leadership and people management

Cross-functional collaboration

Strategic planning

Vendor & IT coordination

Travel readiness

Education

Bachelor's degree in Life science or engineering

Master's degree in Life Science or Business

Tools

LEAN tools

Financial acumen

Job description

The Senior Director, Laboratory Operations - Marlborough, MA will oversee technical lab operations for units with over $650mm in revenue and approximately 400-500 employees. The successful candidate will be responsible, through lab managers, for quality and timeliness of technical procedures, compliance, and overall lab budget. The Senior Director is also responsible for ensuring the overall success of laboratory operations as measured by meeting/maintaining budget projections; client satisfaction; professional staff development and overall communications within/between the laboratories, as well as with R&D, Sales/Marketing, Finance, HumanResourcesand IT.

This position will be based onsite in Marlborough, MA.

PayRange: $200,000- $240,000/year+25%AnnualIncentivePlan+Long-TermIncentive

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

BenefitsInformation

• Day1Medical,supplementalhealth,dental&visionforFTemployeeswhowork30+ hours
• Best-in-classwell-beingprograms
• Annual,no-costhealthassessmentprogramBlueprintforWellness
• healthyMINDSmentalhealthprogram
• VacationandHealth/FlexTime
• 6Holidaysplus1"MyDay" off
• FinFitfinancialcoachingandservices
• 401(k)pre-taxand/orRothIRAwithcompanymatchupto5%after12monthsofservice
• Employeestockpurchaseplan
• Lifeanddisabilityinsurance,plusbuy-upoption
• FlexibleSpendingAccounts
• Annualincentiveplans
• Matchinggiftsprogram
• EducationassistancethroughMyQuestforEducation
• Careeradvancementopportunities
• ...andsomuch more!

Responsibilities

• Develop and implement Lab Ops strategies, plans, and initiatives to improve business operations and drive revenue growth.
• Oversee daily operations, ensuring quality, safety, and regulatory compliance.
• Manage resource allocation, scheduling and workflow to optimize throughput and minimize downtime
• Take full P&L responsibility for Lab operations, including budgeting, cost control and financial performance data to drive decisions and enhance profitability.
• Drive a culture of innovation, continuous improvement, and operational excellence throughout the Lab Ops organization.
• Lead the implementation and sustainability of the daily management system across lab departments.
• Provide technical expertise and guidance to cross-functional teams on process flow improvements.
• Partners with NLO, Automation team and vendors to evaluate and implement new technologies, systems, and best practices.
• Work with Human Resources in the areas of hiring, policies and procedure changes, and workman's compensation issues.
• Ensure open and timely communication between laboratories, Specimen Management, patient services, logistics, IT, client services, sales, marketing and other laboratories within Quest Diagnostics.
• Management of a team of ~15 direct reports.
• Monitor turnaround time of all assays by monitoring delivery of samples to the labs and reporting of assays.
• Work with managers and supervisors to establish preventive measures for delayed reports.
• Work with Information Technology for changes in software and coordinate lab requirements.
• Coordinate Quality Assurance activities by reviewing quality measures and survey reports.
• Support and coordinate customer-driven quality activities in reference laboratory operations and Specimen Management.
• Provide and collect information from labs to assist Corporate Safety, Medical Administration, Sales and Marketing, and Human Resources.
• Ensure coordination and implementation of standardization initiatives within the lab.
• Provide operational support for internalizing new assays and methods validated by R&D.

Qualifications

• A bachelor's degree in Life science or engineering fields is required. A master's degree in a Life Science or Business-related field is preferred.
• A minimum of ten years of experience in laboratory or manufacturing operations management in regulated industries, particularly those under FDA or CLIA oversight, with at least five (5) years of demonstrated overall management and P&L responsibilities.
• Leadership experience in highly automated operations is preferred.
• Demonstrated success in applying LEAN principles and continuous improvement methodologies.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to details.
• Strong strategic planning and organizational skills, with the ability to manage complex, multi-faceted operations.
• Excellent communication and interpersonal skills, with experience leading cross-functional teams and the ability to influence/sell ideas and concepts to peers and senior management.
• Up to 25% travel will be required.

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.