Referral Testing Manager

Quest Diagnostics Incorporated; Tampa (FL); On-site; USD 73,000 - 89,000; Full time

Benefits offered by this job

Medical benefits

Well-being programs

401(k) match

Education assistance

Vacation and time off

Stock purchase plan

Financial coaching

Job summary

Quest Diagnostics Incorporated is seeking a Referral Testing Manager in Tampa, FL. This role oversees the Referrals and Logistics Departments, ensuring high-quality service and adherence to SOPs while coordinating test send-out to other labs.

The position requires five plus years in a clinical laboratory setting, strong leadership, and excellent communication. It offers a comprehensive benefits package, performance incentives, and growth opportunities.

Qualifications

• Five plus years of clinical laboratory experience or equivalent in a high-volume setting.
• Extensive laboratory industry experience with supervisory and client service skills.
• Demonstrated success leading teams to achieve goals and meet high performance standards.

Responsibilities

• Manage the Referrals and Logistics Departments and daily operations.
• Ensure safety, ergonomics, maintenance, and cleanliness of the department.
• Implement national and local SOPs for Referral Testing per Quest Diagnostics guidelines.
• Ensure QA/QC documentation is complete and reviewed as required.
• Maintain integrity of specimens sent to other facilities to ensure timely results.
• Monitor non-Quest referrals for internalization opportunities.
• Resolve pending and overdue lists in a timely manner.
• Lead regular staff meetings and participate in QMS projects and process improvements.

Skills

Communication

Teamwork

Negotiation

Excel

Word

Access

Client Service

Education

Bachelor's Degree

Master's Degree

Tools

Excel

Word

Access

Job description

Referral Testing Manager - Tampa, FL, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $80,700+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours


• Best-in-class well-being programs


• Annual, no-cost health assessment program Blueprint for Wellness


• healthyMINDS mental health program


• Vacation and Health/Flex Time


• 6 Holidays plus 1 "MyDay" off


• FinFit financial coaching and services


• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service


• Employee stock purchase plan


• Life and disability insurance, plus buy-up option


• Flexible Spending Accounts


• Annual incentive plans


• Matching gifts program


• Education assistance through MyQuest for Education


• Career advancement opportunities


• and so much more!

Responsible for ensuring uniformly high-quality service to meet established operational and financial targets and customer requirements in the areas of Referral Testing and Logistics. Oversees the development of systematic approaches for assuring the highest levels of quality service to our customers. Responsible for Test Send Out (TSO) to other Business units and referral laboratories. Role includes oversight of TSO, pack out, data entry and transportation functions.

Responsibilities:

• Manages the Referrals and Logistics Departments through oversight of daily operations and direction of team leaders.


• Oversee safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.).


• Implement national and local SOPs for Referral Testing in accordance with Quest Diagnostics guidelines.


• Ensures all Laboratory QA/QC documentation is complete and reviewed as required.


• Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results.


• Monitor Non-Quest referrals for internalization opportunities.


• Ensures all pending and overdue lists are resolved in timely manner.


• Must be able to establish and motivate a participative work environment.


• Hold regularly scheduled meetings for dissemination of all information to staff.


• Participate QMS projects and Process Improvement Teams, or other initiatives to meet management objectives.


• Responsible for goal setting, performance management, development, coaching, and feedback of direct reports.


• Makes timely and cost-effective decisions for short- and long-term sustainability ofbusiness.


• Provides clear vision and direction for direct reports; removes roadblocks for team and provides guidance in navigating through difficult situations.


• Motivates, recognizes, develops and retains employees within team; fosters a culture of engagement within department.


• All other duties as assigned.

Qualifications:

• Five plus years previous clinical laboratory experience


• Extensive experience in the laboratory industry along with technical, supervisory and client service skills


• Demonstrated success in leading team members to reach goals and objectives.


• Demonstrated success in meeting high performance standards with regard to work quality and quantity.

Preferred Work Experience:

• Technical laboratory experience preferred.

Physical and Mental Requirements:

• Ability to stand for long periods of time.


• Ability to routinely lift 25 pounds.

Knowledge:

• Extensive knowledge of the laboratory industry.

Skills:

• Excellent communication/verbal skills


• Ability to work well with others


• Strong writing, composition and negotiating skills


• Proficient desktop skills including Excel, Word, ACCESS, Internetetc.


• Technical, supervisory and client service skills.

Education

• Bachelor's Degree (Required)


• Master's Degree Advanced degree in relevant discipline (Business, Health Care Administration, Science & Technology) preferred. (Preferred)

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.