Senior Director, IT Business Solutions & Delivery

Axon; Boston (MA); Hybrid; USD 191,000 - 306,000; Full time

Benefits offered by this job

Competitive salary + 401(k)

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness & wellness programs

Emotional & mental wellness support

Snacks in offices

Job summary

Axon is seeking a Senior Director, IT Business Solutions & Delivery to own the portfolio across sales, finance, and operations. You will lead BSA, PMO, and QA, driving portfolio governance and prioritization to balance speed with reliability.

You’ll partner with cross-functional leaders to set roadmaps, align priorities, and deliver scalable business technology solutions. You will build operating models, define delivery standards, and establish KPI-driven performance.

Qualifications

• 10+ years leading enterprise delivery, PMO, business systems, or technology organizations.
• Track record running a portfolio in a complex, multi-stakeholder enterprise.

Responsibilities

• Own the BSA, PMO, and QA organizations and the portfolio governance.
• Run portfolio prioritization, sequencing, and capacity planning across functions.
• Provide executive leadership with real-time portfolio health, risks, and tradeoffs.
• Partner with Sales, Finance, Operations, and Engineering to define roadmaps and deliverables.
• Establish KPIs to measure portfolio performance and business impact.
• Lead and develop managers across three functions and shape IT strategy.

Skills

Portfolio management

Executive partnership

Technical fluency

IT product-management

Operational delivery

Tools

Salesforce

D365

Snowflake

Job description

Senior Director, IT Business Solutions & Delivery

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

At Axon, we're on a mission to Protect Life. We pursue society's most critical safety and justice issues with an ecosystem of cutting-edge devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging, and deeply rewarding. Here, you'll take ownership and drive real change. You'll grow constantly as you solve meaningful problems for a mission that matters - at a company where you matter.

Impact

As Senior Director, Business Technology Solutions & Delivery, you will own the portfolio that turns Axon's strategy - across sales, finance, and operations - into delivered, reliable technology. You'll lead the Business Solutions Architecture (BSA), Program Management Office (PMO), and Quality Assurance (QA) organizations - the three functions that shape how technology projects are prioritized, delivered, and trusted across Axon's critical operational and go-to-market platforms.

You will serve as a key member of the Business Technology Leadership Team, responsible for aligning technology and delivery priorities with evolving business objectives. This role requires a strong combination of strategic thinking, organizational leadership, product mindset, operational execution, and cross-functional influence.

You will partner closely with leaders across Sales, Finance, Operations, Customer Experience, and Engineering to define roadmaps, prioritize initiatives, and deliver scalable business solutions. This role is highly collaborative, outcome-oriented, and success will be visible.

What You'll Do

Location: Hub-based (Boston, San Francisco, Scottsdale, Seattle, New York)

Schedule: Hybrid onsite Tuesday-Friday, remote Mondays

Reports to: Vice President, Business Technology

Direct Reports: 15 across BSA, PMO, and QA functions

• Own the BSA, PMO, and QA organizations and the portfolio governance that connects them.
• Run portfolio prioritization, project sequencing, and capacity planning across business functions.
• Give executive leadership real-time visibility into portfolio health, risk, and tradeoffs.
• Serve as trusted advisor to business leaders, translating strategy into executable technology initiatives.
• Build the operating model and delivery standards that let a fast-growing company move fast without breaking enterprise reliability.
• Oversee end-to-end delivery across requirements, execution, testing strategy, release readiness, quality.
• Establish KPIs that measure portfolio performance, adoption, quality, and business impact.
• Lead and develop managers across three functions; build succession, not just execution.
• Shape IT-wide strategy as a member of the Business Technology Leadership Team.
• Partner with Engineering, Data, and Corporate AI teams to accelerate cross-functional execution.
• Identify and drive process automation and transformation opportunities with business leaders.

What You Bring

• 10+ years leading enterprise delivery, PMO, business systems, or technology organizations
• A track record of running a portfolio (not just projects) in a complex, multi-stakeholder enterprise, prioritizing under constraint and owning the tradeoff conversations
• Proven executive partner who collaborates effectively with Sales, Finance, and Operations leaders to drive alignment and decisive outcomes
• Hands-on operational instinct: you can't delegate your way out of ambiguity; you report to it
• Technical fluency that earns credibility with Engineering, Data, and IT teams
• Experience bringing product-management disciplines (user research, iteration, adoption metrics) into IT delivery

Preferred Qualifications

• Direct experience supporting the systems that run a company's business in a SaaS or high-growth technology environment.
• Hands-on experience with key enterprise data, ERP, CPQ, and CRM systems including Salesforce, D365, Snowflake, or similar.
• Experience implementing product-led delivery models within enterprise IT organizations
• Manufacturing experience preferred.

Benefits That Benefit You

• Competitive salary and 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, and Vision plans
• Fitness and wellness programs
• Emotional & mental wellness support
• And yes - snacks in our offices

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers .

Base Pay Range

$191,340 - $306,144 USD

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status,