Senior Director – Independent Living & Remote Supports

Northeast Arc; Danvers (MA); On-site; USD 86,000 - 88,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Flexible Spending Accounts

Life Insurance

403(b) retirement plan

Employee Assistance Program

Professional development

Mileage reimbursement

Employee discounts

Job summary

Northeast Arc is a non-profit dedicated to people with disabilities, seeking a Senior Program Director for Independent Living Supports, Shared Living, and Remote Supports. This role provides strategic and day-to-day leadership across four interconnected service areas, collaborating with DDS and MassAbility to ensure high-quality, person-centered services.

The position leads a team of Program Directors and Managers, ensures compliance, and drives continuous quality improvement while promoting

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, or related field required; Master's preferred.
• Minimum 7 years of progressively responsible human services program management experience, including work with adults with IDD; minimum 3 years of supervisory experience.

Responsibilities

• Provides strategic and operational leadership for ILS, SCL, Shared Living, and Remote Supports.
• Serves as liaison with DDS/MassAbility for certification, contracting, monitoring, and program matters.
• Develops and monitors budgets, staffing plans, service capacity, growth strategies, and transitions.
• Oversees documentation, quality, billing, reporting, compliance, and 24-hour on-call systems.
• Oversees Shared Living provider recruitment, screening, training, and placement transitions.
• Leads assessment, implementation, evaluation, and training for remote supports and assistive technology.
• Supervises Program Directors and Managers; supports recruitment, retention, performance management, and training.
• Leads licensing, audits, procurement, and community partnerships.

Skills

Leadership

Communication

Problem-solving

Staff supervision

Budgeting

Program management

Person-centered planning

Remote supports

Education

Bachelor's degree in Human Services/Related Field

Master's degree preferred

Tools

Microsoft Office

HCSIS

EIM

Virtual Gateway

Job description

Northeast Arc is a non-profit dedicated to people with disabilities, seeking a Senior Program Director for Independent Living Supports, Shared Living, and Remote Supports. This role provides strategic and day-to-day leadership across four interconnected service areas, collaborating with DDS and MassAbility to ensure high-quality, person-centered services.

The position leads a team of Program Directors and Managers, ensures compliance, and drives continuous quality improvement while promoting