Senior Director, ICX Platforms

Vertex Pharmaceuticals Inc (US); United States; Hybrid; USD 212,000 - 318,000; Full time

Job summary

Vertex Pharmaceuticals Inc is seeking a Sr. Director, ICX Platforms to lead the enterprise platform stack and activation backbone powering Vertex’s integrated commercial customer experience.

You will own strategy, roadmap, operations, reliability, cost, and governance for platforms enabling customer engagement across channels, with a focus on security and scalability. The role oversees cross-functional teams, including vendor and agency partners, and collaborates with ICX Data, Analytics & AI to

Qualifications

• Significant leadership experience in digital platforms, customer experience, or related field.
• Experience with enterprise platform ecosystems including web, data, marketing automation, content, and consent technologies.
• Operationalizing AI/ML and/or agentic capabilities in commercial or customer-facing environments.
• Proven ability to manage vendors, agencies, budgets, and service-level performance.

Responsibilities

• Own the blueprint, product strategy, roadmap, and activation direction for the enterprise ICX platform stack across channels.
• Ensure platforms are secure, scalable, reliable, and cost-effective with readiness for in-market experiences.
• Lead integration and reliable operation of AI/ML capabilities across commercial channels; oversee incident response and continuous improvement.
• Lead, develop, and retain a high-performing team of 9 direct reports and manage vendor/agency operating model.

Skills

Leadership experience

Enterprise platforms

AI/ML operations

Vendor management

Budget management

Cross-functional collaboration

Education

Bachelor's degree

Advanced degree

Job description

Job Description General Summary

The Sr. Director, ICX Platforms leads the enterprise platform stack and activation backbone that powers Vertex’s integrated commercial customer experience. This role is accountable for the strategy, roadmap, operations, reliability, performance, cost, and governance of platforms that enable customer engagement across channels.

Key Duties and Responsibilities

Own the blueprint, product strategy, roadmap, and activation direction for the enterprise ICX platform stack, including commercial websites, customer data, marketing automation, content capabilities, and consent management. Ensure platforms are secure, scalable, reliable, performant, cost-effective, and ready to deliver in-market customer experiences. Lead the integration, deployment, and reliable operation of agentic AI and AI/ML capabilities across commercial channels. Own platform operations, release quality, uptime, monitoring, service standards, incident response, and continuous improvement. Lead, develop, and retain a high-performing team of 9 direct reports. Own the vendor and agency operating model, including partner performance, commercial outcomes, consolidation across web, marketing automation, and content, and the strategic transition of work in-house as agentic capabilities mature. Partner with ICX Data, Analytics & AI to enable closed-loop measurement, optimization, and performance management across platforms and channels. Ensure privacy, consent, and compliant data practices are embedded across all platforms and customer interactions. Manage platform investments, operating budgets, and total cost of ownership while balancing speed, quality, risk, and long-term scalability. Partner across Commercial, Digital, IT, Legal, Privacy, and other enterprise functions to align platform priorities with business and customer needs.

Education and Experience

Bachelor’s degree required; advanced degree preferred. Significant leadership experience in digital platforms, customer experience, marketing technology, product management, commercial operations, or a related field. Demonstrated success leading complex enterprise platform ecosystems, including web, customer data, marketing automation, content, and consent technologies. Experience operationalizing AI/ML and/or agentic capabilities in commercial or customer-facing environments. Strong record of managing vendors, agencies, technology partners, budgets, and service-level performance. Deep understanding of platform operations, release management, reliability, privacy, consent, data governance, and performance optimization. Proven people leadership and ability to influence senior stakeholders in a matrixed organization. Experience in biopharma, healthcare, or another highly regulated industry preferred.

At Vertex

At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.

Pay Range

$212,000 - $318,000 Disclosure Statement: The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation

Hybrid-Eligible Or On-Site Eligible Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On-Site: work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. #LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [e-mail]

Help Us Achieve Our Mission

Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases and conditions. The company has approved therapies for cystic fibrosis, sickle cell disease, transfusion-dependent beta thalassemia, acute pain and acromegaly, and it continues to advance clinical and research programs in these areas. Vertex also has a robust clinical pipeline of investigational therapies across a range of modalities in other serious diseases where it has deep insight into causal human biology, including IgA nephropathy, neuropathic pain, APOL1-mediated kidney disease, primary membranous nephropathy, congenital adrenal hyperplasia, ACTH-dependent Cushing's syndrome, autosomal dominant polycystic kidney disease, type 1 diabetes, generalized myasthenia gravis, and myotonic dystrophy type 1. Vertex was founded in 1989 and has its global headquarters in Boston, with international headquarters in London. Additionally, the company has research and development sites and commercial offices in North America, Europe, Australia, Latin America and the Middle East. Vertex is consistently recognized as one of the industry's top places to work, including 16 consecutive years on Science magazine's Top Employers list and one of Fortune’s 100 Best Companies to Work For. For company updates and to learn more about Vertex's history of innovation, visit www.vrtx.com or follow us on LinkedIn, Facebook, Instagram, YouTube, and X We believe our culture is one of Vertex’s greatest strengths and a key enabler of our ability to deliver transformative medicines for patients who need them. Rooted in innovation, purpose and collaboration, our culture empowers people to take smart risks, challenge conventional thinking and do their best work. The diversity of our people is central to that culture. By bringing together individuals with different backgrounds, experiences and perspectives, we foster an environment where new ideas thrive, better decisions are made and breakthrough innovation is possible. We are committed to creating a workplace where everyone feels valued, included and connected to our shared mission, because we know that our unique culture and the collective strength of our people are what set Vertex apart.