Director, AI Product Delivery Owner

Vertex Pharmaceuticals Inc (US); Boston (MA); Hybrid; USD 219,000 - 329,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

Generous paid time off

Educational assistance programs

Commuting subsidy

Matching charitable donations

401(k)

Job summary

Vertex Pharmaceuticals Inc (US) seeks a Director, AI Product Delivery Owner to lead the vision, strategy, and delivery of AI-enabled products across Commercial, Medical Affairs, and External Affairs in the US and international markets. You will collaborate with business owners and end users to deliver measurable outcomes through UX, data science, and engineering partnerships.

The role requires extensive product management experience (10+ years), strong stakeholder influence, and a proven track

Qualifications

• Bachelor’s degree in business, science, engineering, computer science, information systems, data science, design, or related discipline.
• 10 years of experience in product management, product ownership, digital transformation, business technology, or AI-enabled delivery.
• Experience owning complex products from discovery through delivery, launch, adoption, measurement, and optimization.

Responsibilities

• Develop and communicate product vision, strategy, value proposition, roadmap, outcomes, and lifecycle plans for AI products.
• Build understanding of business strategies, workflows, pain points, and opportunities with leaders, SMEs, and end users.
• Translate opportunities and user needs into requirements, epics, stories, priorities, and success measures.
• Own and refine the backlog, balancing user value, strategic fit, feasibility, risk, compliance, reuse, speed, and cost.
• Lead product discovery and delivery with UX, architecture, data science, engineering, platforms, analytics, governance, and adoption teams.
• Define MVP and release scope with evidence-based criteria for pilot, launch, scale, optimization, maintenance, and retirement decisions.
• Establish decision rights and operating rhythms across stakeholders.
• Partner with security, privacy, legal, regulatory, compliance, and responsible AI teams to embed requirements and controls.
• Plan adoption and operational readiness, including engagement, communications, training, support, feedback, workflow integration, and post-launch ownership.
• Monitor value, adoption, user experience, quality, performance, risk, and cost to guide improvements and investments.

Skills

AI product management

Stakeholder influence

Generative AI knowledge

Business analysis

Requirements & user stories

Executive communication

Dependency management

Education

Bachelor’s degree in business/science/engineering/computer science/information systems/data science/design

Job description

Role Summary

Vertex is entering an exciting phase of commercial diversification. As we expand into new pipeline disease areas and new geographies, we are investing in data, technology, and AI to scale commercial operations globally. The Commercial, Medical and External Affairs Technology team is expanding our capabilities with increased investment in data, platforms, and AI. The Commercial AI Product Management team leads a portfolio of high‑value AI products that help accelerate commercialization, improve decision‑making, simplify operations, and strengthen customer and patient engagement. The team connects business priorities with responsible AI capability development, product delivery, adoption, and value realization across Commercial, Medical Affairs, External Affairs, and partner functions. The Director, AI Product Delivery Owner is accountable for the vision, strategy, roadmap, prioritization, delivery, adoption, and lifecycle performance of AI‑enabled products supporting Commercial, Medical Affairs, and External Affairs across US and International markets. The role works closely with business owners and end users and connects their needs with experience design, architecture, data science, engineering, governance, and adoption capabilities to deliver measurable product outcomes.

Key Duties & Responsibilities

• Develop and communicate product vision, strategy, value proposition, roadmap, outcomes, and lifecycle plans for assigned AI products.
• Build understanding of business strategies, workflows, pain points, and opportunities through engagement with leaders, SMEs, and end users.
• Translate opportunities and user needs into requirements, epics, stories, priorities, and success measures.
• Own and refine the backlog, balancing user value, strategic fit, feasibility, risk, compliance, reuse, speed, and cost.
• Lead product discovery and delivery with UX, architecture, data science, engineering, platforms, analytics, governance, and adoption teams.
• Define MVP and release scope, with evidence‑based criteria for pilot, launch, scale, optimization, maintenance, and retirement decisions.
• Establish decision rights and operating rhythms across business, product, technology, governance, and operations stakeholders.
• Partner with security, privacy, legal, regulatory, compliance, and responsible AI teams to embed requirements and controls into product plans.
• Plan adoption and operational readiness, including engagement, communications, training, support, feedback, workflow integration, and post‑launch ownership.
• Monitor value, adoption, user experience, quality, performance, risk, and cost to guide improvements and investments.

Required Education & Experience

• Bachelor’s degree in business, science, engineering, computer science, information systems, data science, design, or related discipline.
• 10 years of experience in product management, product ownership, digital transformation, business technology, or AI‑enabled solution delivery, or equivalent education and experience.
• Experience owning complex products from discovery through delivery, launch, adoption, measurement, and optimization is required.

Required Knowledge/Skills

• Advanced product management skills, including strategy, roadmaps, prioritization, backlogs, requirements, and outcome measurement.
• Ability to understand business functions and workflows and translate them into scalable product decisions.
• Working knowledge of generative AI, machine learning, analytics, data products, intelligent workflows, and agent‑based solutions.
• Ability to evaluate trade‑offs across value, feasibility, risk, responsible AI, compliance, cost, and sustainability.
• Strong business analysis skills, including process mapping, requirements, user stories, acceptance criteria, and success metrics.
• Ability to influence senior stakeholders, clarify decisions, resolve ambiguity, and align matrixed teams.
• Strong written, verbal, facilitation, presentation, and executive communication skills.
• Ability to manage dependencies and maintain momentum across business, design, data, engineering, architecture, governance, and adoption teams.
• Ability to balance global reuse with market‑specific needs.
• Proactive, organized, and comfortable with shifting priorities.

Other Requirements

• Occasional travel may be required based on business need.
• This role is expected to work on‑site or in a hybrid arrangement in accordance with Vertex policies and business requirements. #LI‑HYBRID

Pay Range

Pay Range: $219,200 - $328,800 Disclosure Statement: The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job‑related factors permitted by law.

Benefits

• medical, dental and vision benefits
• generous paid time off (including a week‑long company shutdown in the Summer and the Winter)
• educational assistance programs including student loan repayment
• generous commuting subsidy
• matching charitable donations
• 401(k)
• and so much more

Flex Designation: Hybrid‑Eligible Or On‑Site Eligible

• 1. Hybrid: work remotely up to two days per week; or select 2. On‑Site: work five days per week on‑site with ad hoc flexibility.

Flex Eligibility Status

In this Hybrid‑Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On‑Site: work five days per week on‑site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. #LI‑Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [e-mail]. Help Us Achieve Our Mission Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases and conditions. The company has approved therapies for cystic fibrosis, sickle cell disease, transfusion‑dependent beta thalassemia, acute pain and acromegaly, and it continues to advance clinical and research programs in these areas. Vertex also has a robust clinical pipeline of investigational therapies across a range of modalities in other serious diseases where it has deep insight into causal human biology, including IgA nephropathy, neuropathic pain, APOL1‑mediated kidney disease, primary membranous nephropathy, congenital adrenal hyperplasia, ACTH‑dependent Cushing’s syndrome, autosomal dominant polycystic kidney disease, type 1 diabetes, generalized myasthenia gravis, and myotonic dystrophy type 1. Vertex was founded in 1989 and has its global headquarters in Boston, with international headquarters in London. Additionally, the company has research and development sites and commercial offices in North America, Europe, Australia, Latin America and the Middle East. Vertex is consistently recognized as one of the industry's top places to work, including 17 consecutive years on Science magazine’s Top Employers list and one of Fortune’s 100 Best Companies to Work For. For company updates and to learn more about Vertex's history of innovation, visit www.vrtx.com or follow us on LinkedIn, Facebook, Instagram, YouTube, and X. We believe our culture is one of Vertex’s greatest strengths and a key enabler of our ability to deliver transformative medicines for patients who need them. Rooted in innovation, purpose and collaboration, our culture empowers people to take smart risks, challenge conventional thinking and do their best work. The diversity of our people is central to that culture. By bringing together individuals with different backgrounds, experiences and perspectives, we foster an environment where new ideas thrive, better decisions are made and breakthrough innovation is possible. We are committed to creating a workplace where everyone feels valued, included and connected to our shared mission, because we know that our unique culture and the collective strength of our people are what set Vertex apart.