Senior Director, Global Implementation Services

ResumeXrays LLC; New York (NY); Remote; USD 208,000 - 247,000; Full time

Job summary

Prove is seeking a Senior Director, Global Implementation Services to lead a global team of Implementation Specialists, Integration Engineers, Project Managers and Customer Enablement. You will accelerate onboarding, drive scalable, bank-grade integrations, and partner with Sales and Finance to ensure timely Go-Lives and revenue recognition.

In this role you will own the global delivery strategy, reduce Time to Live, and align customer success with Prove's identity platform, collaborating with

Qualifications

• 12+ years of experience in Professional Services, Implementation, or Solutions Engineering within a SaaS/FinTech environment.
• 5+ years of experience managing managers of managers and leading a global, distributed workforce.
• Proven track record scaling delivery from regional to global.
• Demonstrated ability to reduce onboarding/implementation timelines.
• Deep understanding of identity, authentication, mobile ecosystems, and financial services tech.
• Ability to translate technical complexity into business value for executives.

Responsibilities

• Lead a global organization of Implementation Specialists, Integration Engineers, Project Managers and Customer Enablement teams.
• Own the global strategy for solution delivery and scalable onboarding framework.
• Reduce TTL and increase implementation margins while delivering world-class integration experiences.
• Oversee end-to-end delivery of complex, multi-product global integrations with bank-grade security.
• Collaborate with Sales and Finance to project and hit Go-Live targets and revenue recognition.
• Represent the executive voice of the customer with Product and Engineering to address gaps.
• Build relationships with top clients and act as senior technical point of contact for C-suite stakeholders.
• Establish and report KPIs including TTL, Onboarding Health, Resource Utilization and CSAT.

Skills

Leadership

People management

Global delivery

Process improvement

Identity & security

Executive communication

Education

Bachelor’s in Computer Science or Engineering

MBA or advanced degree preferred

Job description

Senior Director, Global Implementation Services

New York, NY; United States Full time Executive $208K–$247K / yr

About Prove

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.

Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.

Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team!

Title: Sr Director, Global Implementation Services

Department: Implementation Services

Reports To: Chief Customer Officer

FLSA Status: Exempt

Location: Remote (Global)

About Prove

Prove is the modern platform for continuous identity authentication and is used by over 1,000 enterprises and 500 financial institutions including 9 of the top 10 U.S. banks. Prove’s cloud solutions and mobile intelligence-driven APIs can be easily orchestrated to increase Approval Rates to over 90%, enabling companies to authenticate customer identities accurately, effortlessly, and privately, while mitigating fraud.

Position Summary

As the Sr Director of Global Implementation Services, you are the primary architect of Prove’s implementation and integration engine. You will lead a global organization of Implementation Specialists, Integration Engineers, Project Managers and Customer Enablement teams, dedicated to accelerating and optimizing the journey from contract signature to production go-live, and to setting up the customer for success right from the beginning of the partnership.

You will own the global strategy for solution delivery, creating a repeatable, scalable, and highly efficient onboarding framework. Your success is measured by your ability to reduce Time to Live (TTL), increase implementation margins, and ensure that our clients receive a world-class integration experience that mirrors the quality of our technology, and are configured and measured in full alignment with what they engaged with Prove to solve for.

What You Are Responsible For

• Assess, upskill and grow a global implementation function that supports Prove’s aggressive growth globally.
• Synchronize the diverse roles within the implementation function to create a seamless, end-to-end delivery engine, ensuring frictionless hand-offs and unified execution across specialized technical, integration consulting, and project management workstreams.
• Identify, analyze, remove friction points, and continuously optimize the onboarding lifecycle. Implement automation, standardized "Golden Path" integration playbooks and templates, and self-service tools to drastically reduce Time to Live, and increase the implementation business value.
• Oversee the end-to-end delivery of complex, multi-product global integrations, ensuring they meet rigorous bank-grade security and architectural standards.
• Partner with Sales and Finance to project and hit "Go-Live" targets, ensuring that booked business translates into recognized revenue with high predictability.
• Serve as the executive voice of the customer; collaborate with Product and Engineering on the most common product gaps for customers, and to ensure that "ease of implementation" is a core feature of the Prove roadmap.
• Build relationships with top and strategic clients, to complement existing relationships and expand. Act as the senior technical point of contact for C-suite stakeholders at banks and enterprises during the critical implementation phase.
• Establish, track, and report on KPIs including TTL, Path to Revenue Recognition, Onboarding Health, Resource Utilization, customer success metrics, and Implementation CSAT.

What We Require

• 12+ Years of Experience: Extensive background in Professional Services, Implementation, or Solutions Engineering within a high-growth SaaS or FinTech environment.
• At least 5+ years of experience managing "managers of managers" and leading a global, distributed workforce.
• You have successfully scaled a delivery organization from a regional footprint to a global powerhouse.
• A demonstrated track record of significantly reducing onboarding/implementation timelines for complex API-driven products.
• Deep understanding of identity, authentication, mobile ecosystems, and the technical requirements of the financial services industry.
• Mastery in translating technical complexity into business value for executive-level audiences.
• Bachelor’s degree in Computer Science, Engineering, or a related field; MBA or advanced degree preferred.

The anticipated salary pay range for Metro 2 areas for this role is $221,000-$247,000 plus company bonus.
The anticipated salary pay range for Metro 3 areas for this role is $208,000-$233,000 plus company bonus. Offered salary will be determined by the applicant's experience, knowledge, skills, geo-location and abilities as well as internal equity and alignment with market data.

Prove follows a market driven compensation philosophy based on geographic location and respective market rates. Job offers will be aligned to location. Prove defines:

• Metro 2 - NYC metro area, Seattle metro area, Los Angeles metro area, and the Miami metro area.
• Metro 3 - all other cities across the domestic United States, with the exception of the San Francisco Bay Area.

About Prove

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.

Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment,