Senior Director, Field Process Consulting & Growth

CDK Global; New York (NY); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

PTO

401K Matching

Tuition Reimbursement

Job summary

CDK Global is seeking a Dir, Business Process Consulting in the United States to lead a high-performing consulting organization and drive revenue growth, service quality, and customer outcomes. The role requires strategic and tactical leadership, financial acumen, and a focus on talent development.

The ideal candidate will combine deep leadership experience with a track record of delivering measurable business impact, while guiding cross-functional teams across Finance, Sales, and Product to

Qualifications

• 10+ years of progressive leadership experience in consulting, professional services, automotive retail, SaaS, technology, or a related industry.
• Bachelor's degree or equivalent experience.
• 6+ years of people leadership experience.
• Demonstrated experience leading managers and geographically dispersed professional teams.
• Strong financial and business acumen with experience managing revenue, profitability, productivity, and operational KPIs.
• Proven ability to build high-performing teams and develop leaders.
• Demonstrated success managing complex customer relationships and executive-level stakeholders.
• Strong understanding of consulting and professional-services delivery models.
• Experience partnering with Sales to develop opportunities and grow customer relationships.
• Ability to translate strategy into execution and measurable business outcomes.
• Strong communication, presentation, negotiation, and executive-presence skills.

Responsibilities

• Own and drive performance against Consulting revenue, margin, productivity, and operational targets.
• Maintain strong visibility into business performance, capacity, utilization, pipeline, and delivery forecasts.
• Identify risks and opportunities early and develop actionable plans to address them.
• Partner with Finance, Sales, Professional Services, Product, and other CDK organizations to achieve business objectives.
• Identify opportunities to expand Consulting revenue through new services, customer relationships, and cross-functional initiatives.
• Ensure consistent, high-quality consulting delivery across customers and engagements.
• Establish expectations and accountability for customer outcomes, delivery excellence, and measurable business impact.
• Build trusted relationships with key customers and executive stakeholders.
• Support leaders and consultants in navigating complex customer engagements and escalations.
• Maintain a strong customer-first culture with a focus on measurable value and long-term relationships.
• Lead, coach, and develop Consulting managers and consulting professionals.
• Build a culture of accountability, collaboration, continuous improvement, and high performance.
• Establish clear performance expectations and ensure leaders actively manage productivity, development, and results.
• Develop future leaders and create meaningful succession and career-development opportunities.
• Attract, retain, and develop high-performing consulting talent.
• Partner with Sales and other CDK teams to identify and develop new Consulting opportunities.
• Help evolve Consulting offerings based on customer needs, market trends, and CDK strategic priorities.
• Support the development, launch, and scaling of new consulting services and recurring-revenue opportunities.
• Encourage consultants to identify opportunities across the broader CDK portfolio and create meaningful referrals and expansion opportunities.
• Translate strategic priorities into clear operating plans and measurable execution.
• Drive disciplined management of billable productivity, resource utilization, capacity, scheduling, and delivery.
• Use data and performance metrics to identify trends and improve business results.
• Establish consistent operating rhythms across the organization.
• Continuously evaluate processes and identify opportunities to improve efficiency, scalability, and the consultant and customer experience.

Skills

Strategic leadership

People management

Financial acumen

Executive communication

Relationship management

Education

Bachelor's degree or equivalent experience

Job description

CDK Global is seeking a Dir, Business Process Consulting in the United States to lead a high-performing consulting organization and drive revenue growth, service quality, and customer outcomes. The role requires strategic and tactical leadership, financial acumen, and a focus on talent development.

The ideal candidate will combine deep leadership experience with a track record of delivering measurable business impact, while guiding cross-functional teams across Finance, Sales, and Product to