Senior Director, Field Business Process Consulting

CDK Global; Muncie (IN); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid Time Off (PTO)

401K Matching Program

Tuition Reimbursement

Job summary

CDK Global is seeking a senior leader to head the Business Process Consulting function. This role leads a high-performing team, drives revenue growth, and ensures operational excellence, delivery quality, and strong customer outcomes.

The ideal candidate blends strategic and tactical execution with exceptional people leadership. The position demands expertise in consulting leadership, financial acumen, and the ability to scale services while developing talent and sustaining a high-performance

Qualifications

• 10+ years of progressive leadership experience in consulting, professional services, automotive retail, SaaS, technology, or a related industry.
• 6+ years of people leadership experience.
• Demonstrated experience leading managers and geographically dispersed professional teams.
• Strong financial and business acumen with experience managing revenue, profitability, productivity, and operational KPIs.
• Proven ability to build high-performing teams and develop leaders.
• Demonstrated success managing complex customer relationships and executive-level stakeholders.
• Strong understanding of consulting and professional-services delivery models.
• Experience partnering with Sales to develop opportunities and grow customer relationships.
• Ability to translate strategy into execution and measurable business outcomes.
• Strong communication, presentation, negotiation, and executive-presence skills.

Responsibilities

• Own and drive performance against Consulting revenue, margin, productivity, and operational targets.
• Maintain visibility into business performance, capacity, utilization, pipeline, and delivery forecasts.
• Identify risks and opportunities early and develop actionable plans to address them.
• Partner with Finance, Sales, Professional Services, Product, and other CDK organizations to achieve objectives.
• Identify opportunities to expand Consulting revenue through new services and cross-functional initiatives.
• Ensure consistent, high-quality consulting delivery across customers and engagements.
• Establish expectations and accountability for customer outcomes and measurable value.
• Build trusted relationships with key customers and executive stakeholders.
• Support leaders and consultants in complex engagements and escalations.
• Maintain a customer-first culture with a focus on long-term relationships.
• Lead, coach, and develop Consulting managers and professionals.
• Establish clear performance expectations and manage productivity and results.
• Develop future leaders and meaningful succession opportunities.
• Attract, retain, and develop consulting talent.
• Partner with Sales to identify and develop new opportunities.
• Evolve offerings based on customer needs and market trends.
• Support the development and scaling of new services and recurring revenue.

Skills

Leadership

Strategic thinking

Executive presence

Financial acumen

People development

Stakeholder management

Consulting leadership

Delivery excellence

Change leadership

Communication

Education

Bachelor's degree or equivalent

Job description

CDK Global is seeking a senior leader to head the Business Process Consulting function. This role leads a high-performing team, drives revenue growth, and ensures operational excellence, delivery quality, and strong customer outcomes.

The ideal candidate blends strategic and tactical execution with exceptional people leadership. The position demands expertise in consulting leadership, financial acumen, and the ability to scale services while developing talent and sustaining a high-performance