Senior Director Field Performance

Aspen Dental; United States; Remote; USD 155,000 - 170,000; Full time

Benefits offered by this job

Bonus incentives

Generous benefits package

401(k) match

Paid time off

Job summary

ClearChoiceDental Implant Centers seeks a Senior Director of Field Performance to lead performance improvement across the multi-site network. You will drive sales execution, revenue growth, operational excellence, and patient experience improvements while shaping leadership development and accountability.

The role requires strong business acumen, coaching expertise, and the ability to influence outcomes in a healthcare/service network.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Management, or a closely related field is required.
• 8+ years of progressive leadership experience in multi-site operations, field leadership, business performance, or operational excellence roles.
• 5+ years of experience leading performance improvement initiatives across multiple locations or regions.
• Demonstrated success driving operational and financial results through coaching and leadership development.
• Strong analytical, strategic planning, and problem-solving skills.
• Excellent communication, presentation, and executive influence skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Willingness and ability to travel extensively (up to 50-75%, as needed).

Responsibilities

• Oversee field performance and improvement programs across the network.
• Direct day-to-day leadership and management of network performance improvement programs, including center selection and graduation criteria.
• Partner with leadership and cross-functional teams to implement targeted improvement strategies.
• Monitor program effectiveness and recommend enhancements to methodology, targets, and accountability structures.
• Analyze performance data to identify risks, opportunities, and areas needing support.
• Develop tailored action plans to accelerate business performance.
• Ensure sustainable gains through coaching, follow-up, and accountability.

Skills

Strategic Leadership

Performance Improvement

Operational Excellence

Leadership Development

Change Management

Data-Driven Decision Making

Coaching and Mentoring

Executive Influence

Cross-Functional Collaboration

Microsoft Office Suite

Education

Bachelor’s degree in Business Administration, Healthcare Administration, Management, or a closely related field

Master’s degree (MBA, MHA, or related discipline)

Tools

Microsoft Office

Job description

For over 15 years,ClearChoiceDental Implant Centers has provided innovative and quality dental implant care to patients across the UnitedStates. Each center is focused on the same mission—to provide quality dental implant treatment for people who are looking for a long-termsolution to chronic dental issues.

ClearChoiceHoldings is a provider in practice management services to a network of affiliated same-day dental implantcenters.ClearChoiceprovides administrative and non-clinical services to dental implant centers, a network of doctor owned and operated dentaltreatment centersproviding dental implant care (similar toADMI/TAG).In 2022 we received “Top 150 Places to Work” by the Denver Post.

The Senior Director of Field Performance serves as a key leader responsible for drivingsalesexecution, revenue growth,operational excellence, performance improvement, and leadership effectiveness across the field organization. This role providesoperational and day-to-day managementfor the company’sField Performance and ImprovementProgram, ensuring underperforming centers achieve sustainable improvements in operational, financial, and patient experience metrics.

In partnership withleadershipandother cross functional teams, theSr Dir, Field Performanceexecutesand drives adoption ofperformance acceleration strategies,identifiessystemic opportunities for improvement, and drives accountability throughout the field organization. This leader also plays a critical role in the training, development, and ongoing effectiveness of Regional Business Directors (RBDs), strengthening leadershipcapability,and ensuring consistency in performance management practices across the network.

The ideal candidate combines strong business acumen, operational leadership experience, coachingexpertise, and a proven ability to influence outcomes in a multi-site healthcare or service environment.

Essential Duties and Responsibilities

FieldPerformanceandImprovement programs

• Directly overseea team offieldperformanceleaders.
• Provideday to dayleadership andmanagement of network performance improvement programs, including centerselection, performance monitoring, intervention planning, and graduation criteria.
• Support thedevelopmentandexecutionofinitiatives designed to improve performance across keysales,operational, financial, and patient experience metrics.
• Partner with Regional Business Directors, Center leaders, and cross-functional teams to implement targeted improvement strategies.
• Monitor program effectiveness and recommend enhancements tomethodology, performance targets, and accountability structures.
• Analyze performance data and trends to identify risks, opportunities, and areas requiring additional support.
• Build and executetailored action plans to accelerate business performance.
• Maintainperformance benchmarks,monitoringmechanisms, and success metrics.
• Ensure sustainable performance gains through effective coaching, follow-up, and accountability processes.

Regional Business Director Development

• Partner with Field Leadership to onboard, train, andcoachRegional Business Directors, regularly assessing developmental gaps and implementing targeted coaching plans as needed.
• Supportdevelopment programs focused on operational excellence, business acumen, performance management, and coaching effectivenessto enhance leadership skillset and consistency across all regions.
• Support the developmentoftools, resources, and best practices to improve leadership consistency across regions.
• MentorRegional Business Directors and emerging field leaders.
• Partner with and provide coaching toRBDs in performance management.

Performance Strategy andInitiative Support

• Support the implementation and day-to-day executionof new performance strategies.
• Create processesandemploy effective change management tacticsthat drive initiative adoption and execution.
• Monitor performance,identifybarriers,and coordinate cross-functional solutions.
• Leverage data analytics and performance metrics toproviderecommendationsto support strategic decision making.

Role scope will evolvebased onbusiness needs.

Success Measures

Success in this role will be measured by:

• Elevate Program graduation rates and sustained center performance improvements.
• High Opportunity Program growth outcomes.
• Enterprise wideimprovement insales,operational,and financial performance metricsthroughRBD development programs.
• Successful implementationand adoptionof performance initiatives and strategic priorities.
• Team effectiveness and stakeholder satisfaction.

Qualifications

Required Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Management, ora closelyrelated field(e.g., OrganizationalLeadership,Health Sciences).
• 8+ years of progressive leadership experience in multi-site operations, field leadership, business performance, or operational excellence roles.
• 5+ years of experience leading performance improvement initiatives across multiple locations or regions.
• Demonstrated success driving operational and financial results through coaching and leadership development.
• Strong analytical, strategic planning, and problem-solving skills.
• Excellent communication, presentation, and executive influence skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Willingness and ability to travel extensively (up to 50-75%, as needed).

Preferred Qualifications

• Master’s degree (MBA, MHA, or related discipline).
• Experience in healthcare, dental, medical services, or other multi-unit service organizations.
• Experience developing leadership training programs and succession planning initiatives.
• Knowledge of performance management systems, operational metrics, and business analytics.

Core Competencies

• Strategic Leadership
• Performance Improvement
• Operational Excellence
• Leadership Development
• Change Management
• Data-Driven Decision Making
• Coaching and Mentoring
• Businessand FinancialAcumen
• Cross-Functional Collaboration
• Executive Presence
• Influencing Without Authority
• Accountability and Results Orientation
• EffectivelyleveragesAI agents
• Proficient in Microsoft Office Suite and Collaboration Tools

Equal Employment Opportunity

The Company is an equal opportunity employer. We are committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

If you are an applicant residing in California, please view your privacy policy here:

https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees

• Salary:Annual pay range: $155,000 - $170,000, plus bonus/incentives
• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match