Senior Director Field Performance

Clear Choice; Illinois; On-site; USD 155,000 - 170,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision insurance

401(k) with company match

Travel opportunities

Job summary

ClearChoice Dental Implant Centers seeks a Senior Director of Field Performance to lead field-wide performance improvement, drive revenue growth, and elevate patient experience across a network of centers. You will oversee a team of field performance leaders, partner with regional directors, and implement data-driven initiatives.

The role requires 8+ years of multi-site leadership, strong coaching, and travel up to 50-75%. Bachelor’s degree required; MBA/MHA preferred.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Management, or a closely related field.
• 8+ years of progressive leadership experience in multi-site operations, field leadership, business performance, or operational excellence.
• 5+ years leading performance improvement initiatives across multiple locations or regions.
• Demonstrated success driving operational and financial results through coaching and leadership development.
• Strong analytical, strategic planning, and problem-solving skills.
• Excellent communication, presentation, and executive influence skills.
• Willingness and ability to travel extensively (up to 50-75%), as needed.

Responsibilities

• Directly oversee a team of field performance leaders and manage network performance programs.
• Lead development and execution of center performance improvements across sales, operations, and patient experience metrics.
• Partner with Regional Business Directors and cross-functional teams to implement targeted strategies.
• Monitor performance, set targets, and refine methodology and accountability structures.
• Coach Regional Business Directors and foster leadership development across regions.
• Drive adoption of performance initiatives and support strategic decision making with data analytics.

Skills

Leadership

Performance Improvement

Operational Excellence

Data Analysis

Strategic Planning

Executive Communication

Travel readiness

Education

Bachelor's degree in Business Administration, Healthcare Administration, Management, or related field

MBA/MHA or related Master's degree (preferred)

Job description

For over 15 years, ClearChoice Dental Implant Centers has provided innovative and quality dental implant care to patients across the United States. Each center is focused on the same mission—to provide quality dental implant treatment for people who are looking for a long-term solution to chronic dental issues.

ClearChoice Holdings is a provider in practice management services to a network of affiliated same-day dental implant centers. ClearChoice provides administrative and non-clinical services to dental implant centers, a network of doctor owned and operated dental treatment centersproviding dental implant care (similar to ADMI/TAG). In 2022 we received "Top 150 Places to Work" by the Denver Post.

The Senior Director of Field Performance serves as a key leader responsible for driving sales execution, revenue growth, operational excellence, performance improvement, and leadership effectiveness across the field organization. This role provides operational and day-to-day management for the company's Field Performance and Improvement Program, ensuring underperforming centers achieve sustainable improvements in operational, financial, and patient experience metrics.

In partnership with leadership and other cross functional teams, the Sr Dir, Field Performance executes and drives adoption of performance acceleration strategies, identifies systemic opportunities for improvement, and drives accountability throughout the field organization. This leader also plays a critical role in the training, development, and ongoing effectiveness of Regional Business Directors (RBDs), strengthening leadership capability, and ensuring consistency in performance management practices across the network.

The ideal candidate combines strong business acumen, operational leadership experience, coaching expertise, and a proven ability to influence outcomes in a multi-site healthcare or service environment.

Essential Duties and Responsibilities

Field Performance and Improvement programs

• Directly oversee a team of field performance leaders.

• Provide day to day leadership and management of network performance improvement programs, including center selection, performance monitoring, intervention planning, and graduation criteria.

• Support the development and execution of initiatives designed to improve performance across key sales, operational, financial, and patient experience metrics.

• Partner with Regional Business Directors, Center leaders, and cross-functional teams to implement targeted improvement strategies.

• Monitor program effectiveness and recommend enhancements to methodology, performance targets, and accountability structures.

• Analyze performance data and trends to identify risks, opportunities, and areas requiring additional support.

• Build and execute tailored action plans to accelerate business performance.

• Maintain performance benchmarks, monitoring mechanisms, and success metrics.

• Ensure sustainable performance gains through effective coaching, follow-up, and accountability processes.

Regional Business Director Development

• Partner with Field Leadership to onboard, train, and coach Regional Business Directors, regularly assessing developmental gaps and implementing targeted coaching plans as needed.

• Support development programs focused on operational excellence, business acumen, performance management, and coaching effectiveness to enhance leadership skillset and consistency across all regions.

• Support the development of tools, resources, and best practices to improve leadership consistency across regions.

• Mentor Regional Business Directors and emerging field leaders.

• Partner with and provide coaching to RBDs in performance management.

Performance Strategy and Initiative Support

• Support the implementation and day-to-day execution of new performance strategies.

• Create processes and employ effective change management tactics that drive initiative adoption and execution.

• Monitor performance, identify barriers, and coordinate cross-functional solutions.

• Leverage data analytics and performance metrics to provide recommendations to support strategic decision making.

Role scope will evolve based on business needs.

Success Measures

Success in this role will be measured by:

• Elevate Program graduation rates and sustained center performance improvements.

• High Opportunity Program growth outcomes.

• Enterprise wide improvement in sales, operational, and financial performance metrics through RBD development programs.

• Successful implementation and adoption of performance initiatives and strategic priorities.

• Team effectiveness and stakeholder satisfaction.

Qualifications

Required Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Management, or a closely related field (e.g., Organizational Leadership, Health Sciences).

• 8+ years of progressive leadership experience in multi-site operations, field leadership, business performance, or operational excellence roles.

• 5+ years of experience leading performance improvement initiatives across multiple locations or regions.

• Demonstrated success driving operational and financial results through coaching and leadership development.

• Strong analytical, strategic planning, and problem-solving skills.

• Excellent communication, presentation, and executive influence skills.

• Proven ability to manage multiple priorities in a fast-paced environment.

• Willingness and ability to travel extensively (up to 50-75%, as needed).

Preferred Qualifications

• Master's degree (MBA, MHA, or related discipline).

• Experience in healthcare, dental, medical services, or other multi-unit service organizations.

• Experience developing leadership training programs and succession planning initiatives.

• Knowledge of performance management systems, operational metrics, and business analytics.

Core Competencies

• Strategic Leadership

• Performance Improvement

• Operational Excellence

• Leadership Development

• Change Management

• Data-Driven Decision Making

• Coaching and Mentoring

• Business and Financial Acumen

• Cross-Functional Collaboration

• Executive Presence

• Influencing Without Authority

• Accountability and Results Orientation

• Effectively leverages AI agents

• Proficient in Microsoft Office Suite and Collaboration Tools

Equal Employment Opportunity

The Company is an equal opportunity employer. We are committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

If you are an applicant residing in California, please view our privacy policy here:

https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees

• Salary: Annual pay range: $155,000 - $170,000, plus bonus/incentives

• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match