Senior Director, Experience Design

TIAA; Frisco (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Senior Director to lead a talented design team focused on enhancing retirement experiences. This role offers the opportunity to shape the future of retirement services through innovative design strategies and collaboration with diverse stakeholders. The ideal candidate will possess a strong design perspective and a passion for mentoring others while driving impactful change. Join a mission-driven organization dedicated to creating meaningful user journeys and improving processes through a user-centric approach. If you thrive in a collaborative environment and are motivated by complex challenges, this is the perfect opportunity for you.

Qualifications

• 8+ years of experience in design leadership roles.
• Strong background in user-centric and iterative design methodologies.

Responsibilities

• Manage a design team to establish best practices for end-to-end experience design.
• Lead with empathy and provide ongoing feedback to team members.
• Advocate for human-centered design across the organization.

Skills

User-Centric Design

Leadership

Team Management

Strategic Thinking

Communication

Empathy

Iterative Design

Education

University Degree

Job description

The Senior Director plays a critical strategic role in leading experiences that are connected across a complex ecosystem of user journeys. This role is a perfect fit for a leader with a strong and inclusive design POV, the ability to connect the dots, and the desire to bring out the best in others. This leader will manage day-to-day design activities while also effectively working with senior partners across multiple lines of business on strategy, prioritization, and delivery. They will lead an extremely talented team of product designers to power TIAA's retirement experiences.

As an innovator of retirement experiences for one of America’s most storied and important financial services organization, you will have the chance to shape the future of retirement. If you are motivated by complex, purposeful, and engaging challenges, then we invite you to join us on our mission!

Key Responsibilities and Duties

• Manage a design team that partners with research, content, data science, legal and compliance, product management and engineering teams to establish modern, best practices for end-to-end experience design.
• Lead with self-awareness and empathy, looking to get the most out of others and providing constructive and on-going feedback, coaching, and mentoring to help people achieve their full potential.
• Execute the mission for the team with a radically user-centric and iterative mindset.
• See the big picture and define and advocate for an ambitious design vision to drive the most impact for the organization through scalable strategies. Deliver against the vision using new ways of working and technologies such as AI.
• Communicate ideas and concepts in a clear and compelling way to audiences of all levels of understanding and seniority in an organization acting as an advocate for human centered design.
• Work successfully and influentially across a diverse group of stakeholders in a range of different functions and roles to drive towards shared outcomes.
• Bring a maker mindset so teams can iterate and experiment to challenge the status quo and improve processes for creating future-forward product experiences.
• Model and demonstrate that everyone is an owner through thoughts, actions, and behaviors. Actively get things done, raising the bar for performance, and taking accountability for your own actions.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 8+ Years Required; 10+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
10PL