Senior Director, Experience Design

TIAA; Dallas (TX); On-site; USD 160,000 - 224,000; Full time

Job summary

Join a forward-thinking organization as a Senior Director, where you will lead a talented design team in shaping innovative retirement experiences. This role offers the chance to influence the future of retirement through a user-centric approach, collaborating across various functions to drive impactful design strategies. If you're passionate about creating engaging user journeys and have a track record of success in design management, this is your opportunity to make a significant impact in a meaningful industry. Embrace the challenge and help us redefine the retirement landscape!

Benefits

Comprehensive Health Benefits

Retirement Program

Wellness Programs

Work-Life Balance Offerings

Professional Development Opportunities

Qualifications

• 8+ years of UX design and/or design management experience required.
• Strong background in enterprise experience design and consumer product design.
• Experience leading and mentoring design teams.

Responsibilities

• Manage a design team collaborating with various departments.
• Define and advocate for an ambitious design vision.
• Communicate ideas clearly to diverse audiences.

Skills

UX Design

Design Management

Enterprise Experience Design

Mobile Platform Design

Agile Delivery Model

Figma

Creative Problem-Solving

Communication

Collaboration

User Experience Design

Education

University Degree

Tools

Figma

Job description

The Senior Director plays a critical strategic role in leading experiences that are connected across a complex ecosystem of user journeys. This role is a perfect fit for a leader with a strong and inclusive design POV, the ability to connect the dots, and the desire to bring out the best in others. This leader will manage day-to-day design activities while also effectively working with senior partners across multiple lines of business on strategy, prioritization, and delivery. They will lead an extremely talented team of product designers to power TIAA's retirement experiences.

As an innovator of retirement experiences for one of America’s most storied and important financial services organization, you will have the chance to shape the future of retirement. If you are motivated by complex, purposeful, and engaging challenges, then we invite you to join us on our mission!

Key Responsibilities and Duties

• Manage a design team that partners with research, content, data science, legal and compliance, product management and engineering teams to establish modern, best practices for end-to-end experience design.
• Lead with self-awareness and empathy, looking to get the most out of others and providing constructive and on-going feedback, coaching, and mentoring to help people achieve their full potential.
• Execute the mission for the team with a radically user-centric and iterative mindset.
• See the big picture and define and advocate for an ambitious design vision to drive the most impact for the organization through scalable strategies. Deliver against the vision using new ways of working and technologies such as AI.
• Communicate ideas and concepts in a clear and compelling way to audiences of all levels of understanding and seniority in an organization acting as an advocate for human centered design.
• Work successfully and influentially across a diverse group of stakeholders in a range of different functions and roles to drive towards shared outcomes.
• Bring a maker mindset so teams can iterate and experiment to challenge the status quo and improve processes for creating future-forward product experiences.
• Model and demonstrate that everyone is an owner through thoughts, actions, and behaviors. Actively get things done, raising the bar for performance, and taking accountability for your own actions.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 8+ Years Required; 10+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
10PL

Preferred Experience & Qualifications

• 1 0 + years of UX design and /or design management experience

• Strong and demonstrated background in: enterprise experience design; consumer product design; mobile platform design in an agile delivery model and a track record of shipping high impact outcomes in a fast-moving and changing environment

• D emonstrate working knowledge of or practice in Figma

• Strong team management and team building skills. Demonstrated experience in leading and mentoring leads and individual contributors, as well as developing talent and upgrading craft skills

• Successful track record of creative problem-solving across cross-functional partners to drive best-in-class thinking from all parts of the organization while leading all phases of the design process

• Demonstrated experience designing and contributing to a design system across an enterprise with an openness to partner and collaborate

Related Skills Accountability, Adaptability, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Innovation, Prototyping, Relationship Management, Test & Learn Mentality, User Experience Design

Anticipated Posting End Date:

2025-05-10 Base Pay Range: $160,700/yr. - $223,400/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Read more about your rights and view government notices here.

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