Senior Director, Events & Guest Experience

National Western Center; United States; Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Paid parental leave

401k plan with 4.00% company match

Community involvement support

Job summary

National Western Center is seeking a Director of Event & Guest Services to lead strategic planning, execution, and oversight of all events, while managing the guest experience from arrival to departure. This senior role collaborates with operations, sales, and marketing, and partners with COO to meet goals and deadlines.

You will oversee a small, nimble team, develop event strategies and budgets, interpret contracts, and ensure programs like tours, volunteer, usher and guest resolution run

Qualifications

• Bachelor’s degree in Event Management & guest Experience or related field.
• 5–7 years’ experience in event planning and department management.
• Strong leadership and mentoring of staff.
• Experience in Arena, Convention, Stadium, or event campuses.
• Excellent oral and written communication skills.
• High EQ and interpersonal skills.

Responsibilities

• Report on event management in a strategic way for all executive and board meetings.
• Manage workload of Event Management team, assigning all events to team.
• Develop and implement comprehensive event plans and strategies aligned with operations and organizational goals.
• Create and manage event budget, ensuring cost effectiveness and adherence to financial goals.
• Supervise and lead a team, providing guidance and support throughout the planning and execution of event process.
• Attend industry events and networking, working to maintain a presence in the industry.
• Oversight and manage the guest experience life cycle from arrival to departure.
• Work with operations, sales & marketing to have all items prepared and in place for events.
• Review analytics for client and customer satisfaction, sentiment, behavior, review response times, accountability, coaches and trains customer interaction, brand values.

Skills

Leadership

Event management

Budget management

People management

Communication

Education

Bachelor's degree in Event Management & Guest Experience

Job description

National Western Center is seeking a Director of Event & Guest Services to lead strategic planning, execution, and oversight of all events, while managing the guest experience from arrival to departure. This senior role collaborates with operations, sales, and marketing, and partners with COO to meet goals and deadlines.

You will oversee a small, nimble team, develop event strategies and budgets, interpret contracts, and ensure programs like tours, volunteer, usher and guest resolution run