Senior Director, Enterprise Compliance Experience

McKesson; Dallas (TX); Hybrid; USD 250,000 - 360,000; Full time

Job summary

McKesson is seeking a Senior Director to strengthen Enterprise Compliance Program effectiveness, maturity, and stakeholder experience. This role leads a year-over-year assessment framework, modernization of technology, and enterprise-wide engagement with regulators.

You will oversee front-door design, governance, and executive reporting while driving transformation across Compliance Technology and Enterprise functions.

Qualifications

• Demonstrated success leading enterprise compliance programme effectiveness assessments, maturity evaluations, remediation programmes, and continuous improvement initiatives.
• Experience leading large-scale technology-enabled transformation, including GRC implementation, process redesign, organisational adoption, and value realisation.
• Proven ability to influence executive leaders and drive results across a complex, highly matrixed organisation.

Responsibilities

• Defines and executes McKesson's enterprise Compliance Program assessment framework, leveraging regulatory expectations, external developments, and leading practices.
• Leads assessments of program design, implementation, effectiveness, and maturity across enterprise and business unit activities.
• Establishes defensible methodologies, evidence standards, reporting, and improvement plans that provide leaders with clear visibility into program strengths, gaps, and priorities.
• Provides leadership with a longitudinal view of program maturity, remediation progress, and the effectiveness of Compliance investments.
• Translates the Enterprise Compliance technology strategy into a multi-year roadmap of prioritized capabilities, investments, and transformation initiatives aligned with evolving regulatory, business, program, and stakeholder needs.
• Leads business transformation, adoption, and value realization associated with GRC platforms and other strategic Compliance technologies.
• Identifies and prioritizes automation, analytics, AI, and emerging technology opportunities that improve effectiveness, efficiency, scalability, and engagement.
• Provides executive visibility into transformation progress, adoption, dependencies, risks, and realized value.
• Establish governance and strategic relationships required to sustain McKesson’s Compliance technology ecosystem and long-term transformation objectives.
• Serves as the senior Compliance relationship owner for strategic technology providers, aligning vendor roadmaps, performance, platform capabilities, contractual commitments, and investment decisions with enterprise priorities.
• Partners with Technology, Legal, Procurement, Information Security, business stakeholders, and external providers to establish clear governance, decision rights, escalation pathways, and accountability.
• Ensures Compliance technology solutions continue to evolve with regulatory requirements, business priorities, stakeholder needs, and Compliance Program objectives.
• Promotes scalable enterprise capabilities and reduces unnecessary duplication or fragmentation across Compliance technology solutions.
• Establishes the enterprise capability for designing how Team McKesson engages with Compliance and how Compliance professionals perform their work.
• Defines and executes the enterprise strategy for how employees, leaders, and Compliance professionals engage with Compliance.
• Leads the evolution of Compliance's enterprise front door, including participation in the Unified Service Agent environment and oversight of intake, routing, service standards, and stakeholder communications.
• Uses stakeholder feedback, experience insights, service measures, and adoption data to identify friction points and prioritise improvements.
• Strengthens organizational trust by aligning Compliance culture, communications, services, technology, and process design into a consistent stakeholder experience.
• Establishes enterprise measures for stakeholder experience, internal team experience, accessibility, responsiveness, consistency, adoption, and trust.
• Provides strategic compliance support to designated corporate functions and strengthens engagement between Compliance, executive leaders, and their leadership teams.
• Serves as the primary Enterprise Compliance Programs liaison to designated corporate functions, including Human Resources and other enterprise stakeholders as assigned.
• Establish trusted relationships with Executive Operating Team leaders and their leadership teams, supporting compliance-related priorities, organizational initiatives, and emerging needs.
• Serves as an additional Speak Up channel for employees within supported functions, helping ensure concerns and requests for guidance are appropriately directed, handled, and escalated.
• Provides executive leaders with relevant reporting, trends, and insights related to compliance culture, employee engagement with Compliance, and other program activities.
• Supports the planning and execution of Compliance Council meetings and other leadership engagement forums, including the development of agendas, materials, reporting, insights, and follow-up actions.
• Helps corporate function leaders integrate compliance considerations into organizational initiatives, employee engagement, communications, and business processes.
• Identifies opportunities to strengthen relationships between Compliance and corporate functions, expand awareness and use of Compliance resources, and improve the delivery of compliance services.
• Transforms assessment findings, operational insights, and stakeholder feedback into measurable improvements in Compliance capabilities and performance.
• Leads remediation and optimisation initiatives resulting from assessments, audits, investigations, monitoring activities, technology implementations, and stakeholder feedback.
• Establishes governance processes that sustain accountability for improvement priorities and validate intended outcomes.
• Oversees the intake, evaluation, and prioritisation of process improvement, technology enhancement, analytics, and automation opportunities across the Compliance Program.
• Integrates effectiveness findings, technology priorities, and stakeholder insights into a coordinated enterprise improvement agenda.
• Builds trusted partnerships, develops talent, and mobilises stakeholders across the enterprise to advance shared Compliance objectives.
• Leads and develops a multidisciplinary team responsible for Compliance Program effectiveness, technology transformation, Enterprise Compliance Experience, and operational modernisation.
• Build trusted relationships across business units, corporate functions, and executive leadership while influencing outcomes in a highly matrixed environment.
• Demonstrates McKesson's LEAD Rx behaviours by fostering accountability, inclusion, innovation, collaboration, adaptability, and investment in future leaders.

Skills

Enterprise compliance leadership

Executive stakeholder management

Technology-enabled transformation

Strategic planning

Team leadership

Regulatory readiness

Continuous improvement

Education

Advanced degree preferred

CCEP/CHC/PMP/Lean Six Sigma or similar

Job description

McKesson is seeking a Senior Director to strengthen Enterprise Compliance Program effectiveness, maturity, and stakeholder experience. This role leads a year-over-year assessment framework, modernization of technology, and enterprise-wide engagement with regulators.

You will oversee front-door design, governance, and executive reporting while driving transformation across Compliance Technology and Enterprise functions.