Enterprise Compliance Experience & Effectiveness Lead

Mckesson Corporation; Dallas (TX); Hybrid; USD 173,000 - 289,000; Full time

Job summary

McKesson is seeking a Senior Director to elevate compliance program effectiveness, technology enablement, and stakeholder experience across the enterprise. This role shapes a multi-year modernization roadmap, drives adoption of governance platforms, and partners with Legal, HR, Procurement, and IT to advance strategic priorities.

The candidate will lead cross-functional teams, influence senior leaders, and ensure alignment with regulatory expectations while delivering measurable improvements in

Qualifications

• Demonstrated success leading enterprise compliance program effectiveness assessments, maturity evaluations, remediation programs, and continuous improvement initiatives.
• Experience leading large-scale technology-enabled transformation, including GRC implementation, process redesign, organizational adoption, and value realization.
• Proven ability to influence executive leaders and drive results across a complex, highly matrixed organization.
• Experience designing stakeholder-centered services, intake models, workflows, or employee experiences that improve engagement and organizational effectiveness.
• Demonstrated ability to provide strategic compliance support, reporting, and consultation to executive leaders and corporate functions.
• Strong strategic, analytical, and execution capabilities, with the ability to connect program effectiveness, technology, process, culture, and stakeholder experience.
• Experience managing strategic technology suppliers and partnering effectively with Technology, Legal, Human Resources, Procurement, Information Security, and business stakeholders.
• Exceptional executive communication, stakeholder management, and relationship-building skills.
• Demonstrated commitment to ethical leadership, continuous improvement, innovation, and McKesson's LEAD Rx behaviors.

Responsibilities

• Leads McKesson’s enterprise framework for evaluating, demonstrating, and continuously improving the effectiveness and maturity of the Compliance Program.
• Defines and executes McKesson's enterprise Compliance Program assessment framework, leveraging regulatory expectations, external developments, and leading practices.
• Leads assessments of program design, implementation, effectiveness, and maturity across enterprise and business unit activities.
• Establishes defensible methodologies, evidence standards, reporting, and improvement plans that provide leaders with clear visibility into program strengths, gaps, and priorities.
• Provides leadership with a longitudinal view of program maturity, remediation progress, and the effectiveness of Compliance investments.
• Translates the Enterprise Compliance technology strategy into a multi-year roadmap of prioritized capabilities, investments, and transformation initiatives aligned with evolving regulatory, business, program, and stakeholder needs.
• Leads business transformation, adoption, and value realization associated with GRC platforms and other strategic Compliance technologies.
• Identifies and prioritizes automation, analytics, AI, and emerging technology opportunities that improve effectiveness, efficiency, scalability, and engagement.
• Provides executive visibility into transformation progress, adoption, dependencies, risks, and realized value.
• Establish governance and strategic relationships required to sustain McKesson’s Compliance technology ecosystem and long‑term transformation objectives.
• Serves as the senior Compliance relationship owner for strategic technology providers, aligning vendor roadmaps, performance, platform capabilities, contractual commitments, and investment decisions with enterprise priorities.
• Partners with Technology, Legal, Procurement, Information Security, business stakeholders, and external providers to establish clear governance, decision rights, escalation pathways, and accountability.
• Ensures Compliance technology solutions continue to evolve with regulatory requirements, business priorities, stakeholder needs, and Compliance Program objectives.
• Promotes scalable enterprise capabilities and reduces unnecessary duplication or fragmentation across Compliance technology solutions.
• Establishes the governance and strategic relationships required to sustain McKesson’s Compliance technology ecosystem and long‑term transformation objectives.
• Establishes enterprise measures for stakeholder experience, internal team experience, accessibility, responsiveness, consistency, adoption, and trust.
• Establishes the enterprise capability for designing how Team McKesson engages with Compliance and how Compliance professionals perform their work.
• Defines and executes the enterprise strategy for how employees, leaders, and Compliance professionals engage with Compliance.
• Leads the evolution of Compliance's enterprise “front door,” including participation in the Unified Service Agent environment and oversight of intake, routing, service standards, and stakeholder communications.
• Uses stakeholder feedback, experience insights, service measures, and adoption data to identify friction points and prioritize improvements.
• Strengthens organizational trust by aligning Compliance culture, communications, services, technology, and process design into a consistent stakeholder experience.
• Establishes enterprise measures for stakeholder experience, internal team experience, accessibility, responsiveness, consistency, adoption, and trust.
• Provides strategic compliance support to designated corporate functions and strengthens engagement between Compliance, executive leaders and their leadership teams.
• Serves as the primary Enterprise Compliance Programs liaison to designated corporate functions, including Human Resources and other enterprise stakeholders as assigned.
• Establish trusted relationships with Executive Operating Team leaders and their leadership teams, supporting compliance-related priorities, organizational initiatives, and emerging needs.
• Serves as an additional Speak Up channel for employees within supported functions, helping ensure concerns and requests for guidance are appropriately directed, handled, and escalated.
• Provides executive leaders with relevant reporting, trends, and insights related to compliance culture, employee engagement with Compliance, and other program activities.
• Supports the planning and execution of Compliance Council meetings and other leadership engagement forums, including the development of agendas, materials, reporting, insights, and follow‑up actions.
• Helps corporate function leaders integrate compliance considerations into organizational initiatives, employee engagement, communications, and business processes.
• Identifies opportunities to strengthen relationships between Compliance and corporate functions, expand awareness and use of Compliance resources, and improve the delivery of compliance services.
• Transforms assessment findings, operational insights, and stakeholder feedback into measurable improvements in Compliance capabilities and performance.
• Leads remediation and optimization initiatives resulting from assessments, audits, investigations, monitoring activities, technology implementations, and stakeholder feedback.
• Establishes governance processes that sustain accountability for improvement priorities and validate intended outcomes.
• Oversees the intake, evaluation, and prioritization of process improvement, technology enhancement, analytics, and automation opportunities across the Compliance Program.
• Integrates effectiveness findings, technology priorities, and stakeholder insights into a coordinated enterprise improvement agenda.
• Builds trusted partnerships, develops talent, and mobilizes stakeholders across the enterprise to advance shared Compliance objectives.
• Leads and develops a multidisciplinary team responsible for Compliance Program effectiveness, technology transformation, Enterprise Compliance Experience, and operational modernization.
• Build trusted relationships across business units, corporate functions, and executive leadership while influencing outcomes in a highly matrixed environment.
• Demonstrates McKesson's LEAD Rx behaviors by fostering accountability, inclusion, innovation, collaboration, adaptability, and investment in future leaders.

Skills

Program governance

Strategic leadership

Executive communication

Stakeholder engagement

Technology transformation

Continuous improvement

Vendor management

Cross-functional collaboration

Regulatory compliance

Education

Undergraduate degree

Advanced degree or cert (CCEP/CHC/PMP/Lean Six Sigma)

Tools

GRC platforms

Job description

McKesson is seeking a Senior Director to elevate compliance program effectiveness, technology enablement, and stakeholder experience across the enterprise. This role shapes a multi-year modernization roadmap, drives adoption of governance platforms, and partners with Legal, HR, Procurement, and IT to advance strategic priorities.

The candidate will lead cross-functional teams, influence senior leaders, and ensure alignment with regulatory expectations while delivering measurable improvements in